This was our annual family vacation! We had 21 family members with us aging from 82-8 months! First of all, the AC could NOT be lowered past 72! This is unacceptable! The mattresses are very old, sagging and you can hear and feel the springs in ALL OF THEM! The dishwasher leaked and the dryer went out the day before we left. Several family memebers went hiking. When they returned we realized the hot tub was NOT working either! This was very frustrating after you've hiked an 8 mile round trip trail. Also, we ran out of hot water EVERY DAY! No more than 4 or 5 people could get a bath/shower at one time! Several bulbs were missing, the can opener didn't work, some stoppers were missing in the sinks and I had a scorpion in my bedroom!!! Over all, the entire place is furnished with old, mix matched nasty furniture. We've been coming to the Gatlinburg area for over 30 years and this is by far the WORST place we've ever stayed in!!! I would like you to know that NO ONE ever offered to come fix any of these items!!! I received a 338.25 credit...THAT IS ALL!!! I will NEVER STAY AT THIS PROPERTY AGAIN!!! ABSOLUTELY THE WORST!!!
Disappointed with communication and listing errors
We had several issues during our stay. First off, the pictures on the listing are a completely different property. Itâs the same house and layout, but it is not the property we stayed in, thereâs no air hockey table and other furnishings are different, etc. the communication with the property manager is a total nightmare. We asked for lightbulbs and nobody showed up. The internet went out for days, and nobody showed up after repeated requests. Nobody showed up until a window literally fell off the house. The hot tub is broken, and although they did give us a small refund for that, they knew it was broken all along and that was something our kids were really looking forward to. When you try to contact management you get a bot response that isnât helpful at all. I tried to give them an opportunity to make things right and all we got was a bot response that made no sense and was clear they werenât attentive at all to guestâs needs. Overall the house is great but their lack of attention to guest needs is very disappointing
We had a group of 11 stay at this cabin. We had booked another cabin that had a sump pump issue and the night before our travels we were informed we would not be able to use the original booking. So we chose this cabin as it had most of the same features the original one did. For a last minute fix it worked out for everyone. We all had our private rooms and entertainment and a family room to have everyone in. The beds are not comfortable. If they could invest in better mattresses it would make a huge difference. When we first got there we inspected for any breaks we wouldnât have caused, cleaning issues ect. There was popcorn under the sofa in the main room and bugs in the bathrooms. Dirt and hair in the corners of the bedroom made it look like it wasnât swept or moped. I pulled a coffee cup from the cabinet and it had a glob of dried up hot chocolate powder in it. Aside from that it was roomy! Beautiful views and the private balconies were a great way to wake up with your spouse and a cup of coffee!
We stayed at Black Bear Ridge Resort in Cabin Bit OâHoney. During our stay we encountered that the cabin had not been thoroughly cleaned before our arrival. The floors were dirty and sticky. There were crumbs on the floor and in the basement. The top 2 floors didnât have AC for the first 2 days. Also in the basement there was a used dirty bandaid on the floor in the main basement bedroom. The sink in the bathroom attached was dirty and grimey. One of the rooms on the main floor with the kitchen had the door frame work coming off. On top of all that almost all bathrooms had some kind of leak with the sink plumping. One of which was so bad that it leaked through the floor onto the kitchen island, which ruined some of our items and we had to put tin pans out to catch the water. They had to send a plumber out in the middle of the night to fix the issue and even then he couldnât fix the basement sink. There was also a huge hole in the concrete in front of the steps entering the cabin. We are very dissatisfied with our stay and we would like a refund. Iâve been trying to contact Vacasa via text but all I get back are we are waiting to hear back. Itâs been a week now.
This property was horrible. One of the bedrooms was leaking water from the ceiling some of the other bedrooms beds has holes,the property refrigerator and microwave went out. It was very cold in the property me and my entire family was sick behind it. The management stop communicate after they realized that the complaints were to much for them to handle. This isn't a good property at all, also needs updating.
The house was a good value at the price. There were some issues: dishwasher didnât always work, there was some leaking around one shower. There was some trash left on one balcony. We had a full house and the kids had a great time.
We took our church youth group of 22 and the cabin had more than enough room for all of us. Cabin was clean, had all the cookware we needed and a big beautiful dinning table to seat us all. Location was great, and roads to get to the cabin were good. I would definitely stay here again!
It was very dirty! We had to wash everything before we used it. The trash was full outside so we didnât have a place for trash. The only nice thing about this cabin was enough beds for us to sleep. No hot water on the kitchen side someone finally came at 11 but had to come back next day to fix. Fireplace does not work, cabinet doors were broke. Furniture needs to be cleaned. Jacuzzi tub did not work in one of the rooms. Beds are extremely hard for what we paid for two nights you would think it would be kept up nice. Not Happy and still waiting to hear from the Host about some kind of refund.
This cabin was perfect for our large family gathering for Thanksgiving. We had 23 people, and it was plenty of room. The cabin was gorgeous, clean, and close to all the Pigeon Forge activities. Highly recommend!
The house is beautiful but definitely needs some TLC. Coffee pots not working, beds caving in while lying on them, stove eyes not working, cleanliness overall were all issues we experienced while staying here. The Vacasa people were prompt and helped our stay be more comfortable by fixing issues but still, we did experience issues.
Pros: Location was amazing. Right in the middle of everything. It was big enough for all 23 of our group to stay. View was gorgeous.
Cons: The place was dirty! The mini blinds were covered in dust. Spider webs in the corners. The tubs had to be cleaned out before we could use them because they were covered in dust and spiders. The jets in two of the tubs did not work. When we got there the air was not working. We finally figured out how to reset it. The top floor is extremely hot. There is not enough air up there. The fridge has a broken bottom drawer. Instead of fixing the drawer the shelves for the door had been removed. It made storing groceries very hard. The can opener was broke. There was no other can opener. There was no broom, mop, or dust pan to keep the floor clean. We purchased a set and left it there. The stove is very slow to warm up. It took twice as long to cook on it and in the oven. The hot eye light was always on. The kitchen did not have enough utensils, plates, or cups for everyone to eat at the same time. We had to purchase disposable ones. The shelves in the cabinets were broke. Some of the cookware needs to be replaced. There is not enough cookware to cook for a large group either. The dryer takes three runs to dry anything. The movie theater chairs were all cracked and old. Pictures for the inside of the cabin do not match the current state of the items in the cabin. There are other things, but I am out of space!
Definitely suited our large family gathering. Hot tub wasn't working but management sent someone second day and took care of it. Only problem we incurred was those sharing bunk rooms only had one shower and bathroom to share. We worked it out. A fun time had by all and very near all activities.
The house was clean but needs some updates and broken items fixed. Only 2 of the TVs had anything to watch off the satellite. Th e other TVs in the other rooms had nothing but broken dvd players or TVs that didnât have any remotes. The air hockey table didnât work as well. Lots of burned out light bulbs. First floor âmovie theatreâ was a bunch of video game chairs. The beds are not very comfortable and the couches on the 2nd floor. Look and feel like they were from 1999. I will not stay at this house again but will try another one of their houses in the future
It was the worst house we ever had It was dirty nasty spiderwebs. Carpet, raggedy, chairs, dirty ...
It was the worst house we ever had It was dirty nasty spiderwebs. Carpet, raggedy, chairs, dirty couch is dirty. we pay too much money for a home to look like this and wasnât happy or satisfied with it. I donât recommend this house to anyone look at the reviews before you spend your money and hopefully will be compensated for it.
Fireplace did not work
2 bedroom tvâs did not work
Theatre room tv did not work
Not enough towels for everyone to get one
No washcloths
Rugs not vacuumed
Windows in main living room dirty from previous guests
All Mattresses terrible
One bunk bed broken