Louvre/Palais Royal Luxury Two Bedroom

Hello Beth, Thank you very much for your review! We hope to see you again. ParisVacationApartment

Hi Grace Please do give the details as I have never spoken to you directly as you well know. My main contact was your mother-in-law Sonya who arrived first and whom I met for the check-in. Check in that I waited for 4 hours since she never notified us of her flight change. She started ordering me around through text messages all the way from the airport to the apartment and then once she arrived she seemed to be completely high and disorientated. She wouldn't listen to a word of information and then let me remind you, you couldn't get a hold of her when you were on your way to the apartment a few hours later and we had to find someone from the team to come and open the door for you... In my fourteen years at Paris Vacation Apartments greeting multiple guests, never have I had to set boundaries with a guest because of the rudeness and obnoxious behavior and tone she had with me over the phone and through texts.... Also never have we had such disrespect towards our cleaning staff with the apartment left in such a horrible state they were afraid to touch things ... I will not dwell into the details... And please note that the request she demanded we did provide within the time she requested it. We did do the necessary on our end each time despite her lack of manners. Next time you travel I hope you will be more respectful of the property as well as the staff, respect and politeness go a long way. And on the final note, you ruined a bed with wine and coffee stains that do not wash away and we have sent you a link to pay for the damage that you have never paid despite multiple reminders and VRBO client service interaction. You also went silent from the moment we requested the money and never replied to our calls, emails, or texts. You never gave us your check-out time and you left the apartment door wide open for any stranger to walk in when you left.... Congrats you have been our worst clients and we have blacklisted you for any future stays in any of our apartments. Clara