Appartement élégant et paisible avec terrasse, piscine, à quelques pas de la plage

Thanks for your feedback. We are glad you had such a nice holiday and enjoyed the apartments facilities, cleanliness and security. Check in time is normally from 16:00 pm. You had a very early arrival flight at 07:45 am, before our opening hours. So we gave you the possibility of a very early self check in so you would not have to wait around all day but could collect the keys on way to the apartment and start enjoying your holiday right away. Which you accepted. It is not a 20 km detour as from Malaga you actually had to pass by our key safe location on way to your apartment in the rental car. All the instructions were clearly emailed well before arrival to which you replied all was clear and well received. In addition to sending the instructions per email, we printed it off and stapled them together and put them in the key safe together with the 2 sets of keys, in case you forgot or lost the instructions during the journey...We were in touch shortly after your arrival and you informed you liked the apartment and found it well kept. You then indeed mentioned that one set of bed linen per bed was provided. This was also mentioned in the rental terms. In summer time it is easy to wash and dry within a few hours. However due to your longer stay, we asked the cleaning company to deliver you an extra set at the earliest convenience to make your stay more comfortable. Also you mentioned that the coffee machine was not working very well. We then went right away to you to deliver a brand new coffee machine of course. And to check if everything else was to your liking. Sadly you were not home but you said it was fine we left the new coffee maker during your absence and received your thank you email later. This is why we are a bit surprised to read you found us absent during your stay. Some furniture has indeed been replaced lately. To keep things up to date and in good state. Nothing was removed or not there that is advertised though, just new sofas and dining chairs + tv cabinet. Of course taste is personal. You will appreciate that in busy times with little time between changeovers we cannot go to all accommodations to arrange new photo shoots of each upgrade or change. If it is an important change or refurbishment we of course would. Also during your stay whenever you had a question even outside opening hours, we replied right away and helped you out happily every time. Nevertheless we are glad to hear the apartment is definitely a place you have enjoyed.