Maison entière·Hôte professionnel

Mins to Downtown! Deck & Firepit - Elmwood Retreat

Galerie photos de l’hébergement Mins to Downtown! Deck & Firepit - Elmwood Retreat

Coin séjour
Coin séjour
Restauration
Chambre
Cuisine privée

Avis voyageurs

8,0 sur 10
Très bien
4 chambres2 salles de bain14 personnes204.4 m²

Équipements populaires

  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Animaux de compagnie admis
  • Climatisation
  • Espace extérieur

Chambres et lits

4 chambres (14 personnes)

Chambre 6

1 grand lit

Chambre 7

1 grand lit

Chambre 8

1 canapé-lit (double) et 2 lits superposés (1 place)

Chambre 9

1 très grand lit

Salle de séjour 1

1 canapé-lit (double)

2 salles de bain

Salle de bain 3

Toilettes · Douche uniquement

Salle de bain 4

Toilettes · Douche uniquement

Espaces

Terrasse en bois ou patio
Cuisine
Bureau
Balcon
Jardin
Lock

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À propos de cet hébergement

Mins to Downtown! Deck & Firepit - Elmwood Retreat

Summary:
Elmwood Retreat offers you and your guests a large yard with ample privacy while remaining close to downtown! Take a 5-minute drive to Chattanooga Zoo, go 10 minutes to downtown and the nearby Tennessee Aquarium, or explore nature 20 minutes away at Lookout Mountain. The Tennessee Riverpark and Chickamauga Dam Day Use Area is only 15 minutes away. Between bedrooms and the sofabed, this home sleeps 14 guests. We hope to host you!

The Space:
You'll enter the home through the front door with a code provided to you before check-in. Enjoy the open-concept layout. The living room with a sleeper sofa, dining room, and kitchen are at the front of the home. The dining table has room for six or more with two bench chairs, and the fully equipped kitchen is ready for all your cooking needs!

The master bedroom is off the kitchen. Here you will find a king-sized bed and an ensuite bathroom with a tub. Down the hallway are the remaining bedrooms and shared hallway bathroom. The second and third bedrooms both feature a queen bed. The fourth bedroom has one twin-over-twin bunk bed and a sleeper sofa. You'll also find an additional TV in this bedroom.

There is a small laundry room off the kitchen. The backyard has a charcoal grill for your use and a picnic table!

Enjoy a night in the spacious backyard at the firepit! We would love to house you and your guests at our home! Four car maximum.

Note: Please be aware that the driveway is very steep- a couple of cars can park at the top of the hill, and a couple could fit at the bottom. We do not recommend parking on the incline. It has never caused any issues; please be aware of this before booking.

***NO STREET PARKING, ONLY DRIVEWAY PARKING AVAILABLE, FOUR CARS MAXIMUM ALLOWED***

Guest Access:
The house has a digital keypad at the front door which will provide you access to the house. The code will be provided upon check-in. You will have full and private access to the home.

The Neighborhood:
This home is located in the Missionary Ridge area of Chattanooga.

Getting Around:
This is a rural area so driving is recommended. Uber and Lyft are readily available as well.

Please be aware that the driveway is very steep- a couple of cars can park at the top of the hill, and a couple could fit at the bottom. We do not recommend parking on the incline. It has never caused any issues; please be aware of this before booking.

Other Things to Note:
We require a signed rental agreement and for guest to be 21 years of age to book.
If you notify us of your intent to cancel prior to the lapse of the free cancellation period, we will return 97% of your payment. The other 3% will already have been collected by the credit card processing company, and we have no way to return that portion of the payment.
We are a pet friendly home. Pets must be crated when they are left unattended in the home. We do not allow pets on furniture or beds, and all waste must be cleaned up from the yard. All pets require a non-refundable pet fee. If there is evidence of pet hair on the furniture, excess hair in the home, stains, or waste found in the yard or home, you will be charged the cost to clean this. In the event that a security deposit is collected, we will retain all or part of the security deposit to cover any costs associated with additional cleaning due to pets.

Our short-term vacation rental certificate number is STVR-21-183

Interaction with Guests:
We like to give our guests maximum privacy, so we offer contact-free checkin via a digital door code. Just know that we are only a phone call away if ever the need arises during your stay!

Ajoutez des dates pour connaître les prix

Services et équipements

Cuisine
Lave-linge
Sèche-linge
Animaux de compagnie acceptés
Climatisation
Espace extérieur

Hébergements similaires

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 21 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés
Charge may apply
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
"(1) MINIMUM AGE: You must be at least 21 years of age to rent this property. (2) NO SMOKING: If our cleaning crew reports any signs of smoking ci...

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours

À propos du quartier

Chattanooga

C’est dans le quartier Missionary Ridge à Chattanooga que vous trouverez cette maison de vacances. Si les célèbres Chattanooga Choo Choo Historic District et Funiculaire Lookout Mountain Incline Railway figurent parmi les immanquables, vous apprécierez la beauté naturelle des lieux qui s'offre à vos yeux au détour des emblématiques Ruby Falls (cascade) et Rock City. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Stade de baseball Engel Stadium et McKenzie Arena, et préparez-vous à vibrer !
Carte
Chattanooga, TN

À proximité

  • Barking Legs Theater - 20 min à pied - 1.7 km
  • CHI Memorial Hospital - Chattanooga - 3 min en voiture - 2.1 km
  • Memorial Weight Management Center - 3 min en voiture - 2.1 km
  • Beacon Health - 4 min en voiture - 2.1 km
  • Memorial Hospital - 4 min en voiture - 2.8 km

Comment se déplacer

  • Aéroport de Chattanooga Metropolitan (CHA) - 12 min en voiture

Restaurants

  • ‪Sonic Drive-In - ‬3 min en voiture
  • ‪Sleepyhead Coffee & Bakehouse - ‬3 min en voiture
  • ‪Lo Main - ‬4 min en voiture
  • ‪American Wings - ‬4 min en voiture
  • ‪The Livingstone Cafe - ‬3 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, les animaux de compagnie sont admis au sein de l'hébergement.

Combien coûte un séjour dans l’hébergement Mins to Downtown! Deck & Firepit - Elmwood Retreat ?

À partir du 4 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Mins to Downtown! Deck & Firepit - Elmwood Retreat le 12 juil. 2026 commencent à 179 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Mins to Downtown! Deck & Firepit - Elmwood Retreat ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Mins to Downtown! Deck & Firepit - Elmwood Retreat ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Dans le quartier de Missionary Ridge, cette maison de vacances vous place à moins de 5 km de Memorial Hospital, CHI Memorial Hospital - Chattanooga et Cimetière militaire Chattanooga National Cemetery. Zoo de Chattanooga et Brainerd Golf Course se trouvent également à moins de 5 km de distance.

Avis

8,0

Très bien

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 11 avis sur 23.
Note des voyageurs de 8 (Bien), d’après 5 avis sur 23.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 23.
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 23.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 23.

8,0/10

Propreté

9,0/10

Arrivée

9,4/10

Communication

8,4/10

Emplacement

8,6/10

Exactitude de l’annonce

Avis

Avis vérifié

8/10 Bien

Savana J.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Although the outside was a mess when we arrived the amenities met our basic needs. The backyard was beautiful!
Séjour de 5 nuits en septembre 2025
Réponse de VrboOwner le 21 oct. 2025
Hello Savana, I truly apologize that the outside was a concern during your stay. We have addressed this appropriately with our team. I am glad you were able to enjoy the remainder of your stay.
Avis vérifié

6/10 Satisfaisant

Sam D.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce

Just Visiting

Very good lodging and location
Séjour de 7 nuits en octobre 2024
Réponse de VrboOwner le 31 oct. 2024
We hope you enjoyed your stay, Sam, and would love to welcome you back in the future!
Avis vérifié

10/10 Excellent

Chiahsun H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Location is close to lots of attractions and the house itself is very family friendly

Family vacation.
Séjour de 4 nuits en décembre 2022
Réponse de VrboOwner le 18 janv. 2023
Hi Chiahsun. I am thrilled you thought the location was great and enjoyed time with your family. We would love to host you again.
Avis vérifié

10/10 Excellent

Gage T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Stay for Groups

Great stay. Plenty of beds, easy check in/checkout. No complaints.
Séjour de 4 nuits en novembre 2022
Réponse de VrboOwner le 25 nov. 2022
Hi Gage! I am so happy to hear you all had a wonderful stay and thought the whole process was easy! We would love to host you again:)
Avis vérifié

8/10 Bien

Voyageur vérifié

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce

Family Trip

Location was close to grocery stores, restaurants & downtown.
Séjour de 4 nuits en juin 2023
Réponse de VrboOwner le 12 juil. 2023
Thank you for your kind review, Jana! We would be happy to host you again in the future!
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location great space for a large group

Our family group was able to enjoy a great weekend together and the home was spacious and conveniently located. We also enjoyed the ping ping table and the deck.
Séjour de 3 nuits en mai 2023
Réponse de VrboOwner le 24 mai 2023
Thank you for the kind review, Jeanne! We would be happy to host you again!
Avis vérifié

6/10 Satisfaisant

Jenny R.

Les points forts : Arrivée, communication, exactitude de l’annonce
The house held twelve of us fairly comfortably. It was a tight squeeze in the kitchen though, because the four bar stools are much too high for people to fit their legs under the counter when they sit. The place could use a good cleaning - dirty doorknobs, doors, walls, stair rails and stove back splash. We brought our own pots and pans, which was a definite help. But the price was decent and the house fit our needs. Beware backing up in the driveway!
Séjour de 3 nuits en juillet 2025
Réponse de VrboOwner le 14 août 2025
Thank you for your feedback, Jenny. We’re glad the home accommodated your group and that the price and overall space worked for your stay. We’re sorry for the cleanliness issues you encountered—since your visit, our team has addressed these areas to ensure a more comfortable experience for future guests. We also appreciate your note about the bar stools and driveway and will take it into consideration for improvements.
Avis vérifié

10/10 Excellent

Marcus W.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Short stay in Chatt

Cute place that for all of our needs. The house was clean and included a fire pit where we made s’mores. Plenty of clean towels and space to fit all twelve of us.
Séjour de 2 nuits en octobre 2023
Réponse de VrboOwner le 1 nov. 2023
We're thrilled to hear about your positive experience during your short stay in Chattanooga, Marcus. We appreciate your feedback and are delighted that our place met your needs. It's wonderful to hear that you found the house to be cute, clean, and accommodating for your group. We're glad you enjoyed making s'mores by the fire pit and that you had plenty of clean towels and ample space for all twelve of you. If you decide to visit again in the future, please don't hesitate to reach out. We would be delighted to host you once more and ensure another enjoyable stay.
Avis vérifié

10/10 Excellent

Jaye M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Christmas Stay

My family had an amazing time. The house was spacious and very welcoming. I love that they had a lot of cooking utensils, it made Christmas dinner so much easier. Highly recommend.
Séjour de 3 nuits en décembre 2023
Réponse de VrboOwner le 10 janv. 2024
Thank you for taking the time to share your positive experience with us, Jaye! We're thrilled to hear that your Christmas stay at our property was amazing and that the spaciousness and amenities contributed to a welcoming atmosphere for your family. We're delighted that the abundance of cooking utensils made preparing Christmas dinner easier for you. Creating a hassle-free and enjoyable experience for our guests is what we strive for. Your recommendation means a lot to us, and we greatly appreciate your kind words. If there's anything specific you'd like for your next visit or if you have any questions, please feel free to reach out. We're here to ensure your future stays are just as wonderful! Thank you for choosing Patriot Family Homes, and we look forward to hosting you again!
Avis vérifié

10/10 Excellent

Shawna F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect Stay for a Large Family

The property was clean and tidy. The area was quiet, sat right outside of downtown. Easy to get shopping and entertainment. Property manager was easy to speak to and very helpful. Great family vacation!
Séjour de 3 nuits en avril 2023
Réponse de VrboOwner le 17 mai 2023
This makes me so happy to hear, Shawna! We would be happy to host you and your family again in the future! Thank you for being great guests!
Avis vérifié

10/10 Excellent

Shawn F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Bachelor party weekend

Thank you for a great experience. The property and amenities were absolutely perfect. The house is in a great location (10 minutes to downtown!!!).
Séjour de 2 nuits en mars 2022
Réponse de VrboOwner le 7 juil. 2022
Hey Shawn, thank you for your feedback and taking such great care of our property! You are welcome back anytime!
Avis vérifié

6/10 Satisfaisant

kristi b.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Les points faibles : Propreté

Okay

Location was just where we needed to be. It wasn’t very clean and the pots and pans were unusable. That driveway is an experience! It’s better than a hotel but only by a hair.
Séjour de 13 nuits en décembre 2024
Réponse de VrboOwner le 9 janv. 2025
Thank you for your feedback, Kristi. We’re glad the location was convenient for your needs, but we’re sorry to hear that the cleanliness and kitchenware didn’t meet your expectations. We take cleanliness seriously and will address the issues you mentioned. Additionally, we’ll look into the condition of the pots and pans to ensure they’re up to standard for future guests. We appreciate your input, and we’ll work on making improvements to provide a better experience. Thank you for choosing us, and we hope to have the opportunity to host you again.
Avis vérifié

10/10 Excellent

Deb M.

Les points forts : Propreté, communication, emplacement et exactitude de l’annonce

Weekend birthday visit

We had an enjoyable weekend, the house was spacious and clean. The living room seating was a bit spartan, but the rest of the house was very nice.
Séjour de 2 nuits en octobre 2022
Réponse de VrboOwner le 17 nov. 2022
Hi Deb! I'm so happy you all had a wonderful stay and thought the home was spacious! Thanks for your useful feedback on the living room so we can improve this for future guests. We hope to get the opportunity to host you again!
Avis vérifié

10/10 Excellent

Terri O.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful country

All was great!! Be warned of the driveway that is mentioned in description of property
Séjour de 4 nuits en mars 2023
Réponse de VrboOwner le 29 mars 2023
Thank you for your feedback, Terri! I am so pleased you had a great stay. We would love to host you again.
Avis vérifié

10/10 Excellent

Lynn p.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Chattanooga

Nice house……
Séjour de 2 nuits en mai 2023
Réponse de VrboOwner le 31 mai 2023
Thank you, Lynn! We would be happy to host you again!
Avis vérifié

8/10 Bien

Twyla J.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Adequate

The property was mostly as pictured, and as expected for the price. We enjoyed the fire pit. Refrigerator was missing some parts, and minor repair needs were brought to the attention of the owner. The neighborhood is safe with cordial neighbors, and convenient to the sights. Would stay again.
Séjour de 4 nuits en avril 2022
Réponse de VrboOwner le 7 juil. 2022
Hey Twyla, thank you for this feedback! You are welcome back anytime.
Avis vérifié

10/10 Excellent

Shirley H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Gathering

The house was clean and certainly inviting. Beds were comfortable and for us the location was convenient to all the events and activities that brought us to Chattanooga. The living/common area is a little small but we till managed to eat together at the large table and play multiple games of trivia each evening. Coming from the flat lands of the midwest we found the driveway to be a bit steep, but certainly could navigate it without 4 wheel-drive vehicles. We would rent this property again!
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 28 juin 2022
Hey Shirley, Thank you so much for this feedback! I am so glad you all had such a great experience and we look forward to hosting you again in the future!
Avis vérifié

8/10 Bien

Valerie B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family visit

House is exactly what is advertised. Driveway is very steep winter could be rough. Neighbor is very friendly. Not far from anyplace we wanted to go. Grill was a little small but we understood. Needs to have bigger couch or more seating in living room but we made it work. Host answered us every time we messaged them.
Séjour de 6 nuits en octobre 2024
Réponse de VrboOwner le 17 oct. 2024
Thank you for sharing your experience, Valerie! We're glad to hear the house met your expectations and that the location worked well for your family visit. We appreciate your feedback on the seating and grill size—always good to know for future improvements. It’s also great to hear that our responsiveness helped make your stay more comfortable. We hope to host you again, whether it's a summer trip or if you're up for braving the driveway in winter! Thank you for choosing Patriot Family Homes!
Avis vérifié

4/10 Médiocre

Evelyn P.

Les points forts : Arrivée, communication, emplacement
Les points faibles : Exactitude de l’annonce

Too small

It was not comfortable for a party of 14. Yes it slept 14 people but after that it was very uncomfortable. Only 1 couch in living room. Where were the other people suppose to sit. Kitchen table not big enough for over 6 people. Furniture was very uncomfortable.
Séjour de 5 nuits en juillet 2022
Réponse de VrboOwner le 1 sept. 2022
Hi Evelyn, thank you for your feedback! I am sorry the home seemed a bit to small for your party. While the home can sleep 14, it is best to look at bedroom count to get a better idea of the space for this listing.
Avis vérifié

4/10 Médiocre

Lori B.

Les points forts : Propreté
Les points faibles : Arrivée, communication, exactitude de l’annonce

Driveway Nightmare

I have used VRBO numerous times through the years and knowing that I depend on these reviews, I feel that I must be totally honest about this property. The driveway is extremely steep and partially painted making it very slick. The neighbors literally said it was the worst driveway ever and accidents happen all the time. Two different tow truck drivers had to come out and each of them stated that they had been called to that driveway about accidents many, many times. It is absolutely horrible!! I can't say that enough. After the tow trucks were gone with my vehicle in a mess. We had to park the other vehicles at the buttom of the driveway and walk up and down it to be able to go to the house or to the wedding festivities we were there for. Elderly family members could have NEVER made it up or down the driveway. The house itself was alright. But, I would never recommend this property because of that driveway.
Séjour de 4 nuits en avril 2023
Réponse de VrboOwner le 10 mai 2023
Hi, Lori. Thanks for your honest feedback. To address a couple of your concerns: 1. The Driveway is not painted. 2. We’ve never had tow trucks pull out cars in the past. Yes, the driveway is steep but I have never seen a car have an issue on it, even low riders. We apologize for any damage caused to your vehicle and the inconvenience of having to park at the bottom of the driveway and walk up and down. We recognize that this situation would be especially challenging for elderly family members and we apologize for the impact it had on their ability to access the house and attend the wedding festivities. We appreciate your acknowledgment that the house itself was alright. However, we understand that the driveway experience overshadowed the overall enjoyment of your stay. We take your feedback seriously and will be reevaluating the situation to find potential solutions to improve the driveway safety and accessibility for future guests. We want to ensure that our property meets the expectations and needs of all our guests. Once again, we apologize for the inconveniences you faced. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If there is anything else you would like to discuss or if there is any way we can make it right, please do not hesitate to reach out to us directly.
Avis vérifié

4/10 Médiocre

Amy S.

Les points forts : Arrivée
Les points faibles : Communication, emplacement, exactitude de l’annonce

A reason it was available last minute

Previous booking fell through so thankfully this one was available but was available for a reason. We are not picky people and often camp so take this review with a grain of salt. The neighborhood is not entirely safe (research East Ridge) and with the long, steep driveway it is very challenging to park close to the home. Our party had multiple issues with exiting the driveway. With any ice it would be impossible. We had a large group and looked forward to cooking evening meals together, but it was not a possibility as there was minimal pans or utensils for cooking, additionally the outdoor grill was neglected and we choose not to use it. Outdoor firepit was not inviting. Essential items were absent, toilet paper, bath towels, paper towels, laundry soap, dishwasher soap, and the outdoor trash was full when we arrived, overall the home just felt neglected. We did notify the property manager and heard back after two emails and the next day. The owners have over 300 properties they manage and it feels as though quantity is held in higher regard than quality. I would only recommend this property as a last minute option.
Séjour de 5 nuits en mars 2024
Réponse de VrboOwner le 10 avr. 2024
Thank you for your detailed feedback regarding your recent stay at our property, Amy. We sincerely apologize for the inconveniences you encountered and appreciate you bringing them to our attention. Regarding your concerns about the neighborhood safety, we understand the importance of feeling secure during your stay. We will review the neighborhood's safety measures and work with local authorities to ensure the safety of our guests. We also understand the challenges with the driveway's steepness and parking difficulties. Our team will assess the situation to explore possible solutions to improve accessibility, especially during adverse weather conditions. We regret that the kitchen amenities did not meet your expectations. We will conduct a thorough inventory to ensure all necessary cooking utensils and essentials are provided for our guests' convenience. Additionally, we will address the neglect of the outdoor grill and firepit to ensure they are maintained and inviting for future guests. Your feedback regarding the lack of essential items such as toilet paper, bath towels, and cleaning supplies is concerning. We will reinforce our stocking procedures and ensure that our cleaning team thoroughly prepares the property before each guest's arrival. Please rest assured that we take your comments seriously and are committed to addressing them promptly to enhance the quality of our accommodations. We sincerely value your patronage and hope to have the opportunity to exceed your expectations on your next visit.
Avis vérifié

2/10 Horrible

Jyl T.

Les points forts : Communication
Les points faibles : Propreté, arrivée, exactitude de l’annonce

So Disappointing!!

I booked this property for a long awaited multi generational family get away. What a disappointment! First of all, I erred on the booking dates; my bad! When I called a few hours later to ask to move it one day back, was told their policy did not allow that. I would need to add and pay for the extra day....but they could offer it at 50% off. Oh well, I could live with that; after all it was my mistake. It's too bad when policy matters more than people! Then our 4:00 check in was delayed almost an hour! The property was not ready. Strangers were upstairs setting up bunkbeds....just the frame though...no mattresses; no bedding?? Good thing we didn't really need them! Upon entry the place was unkempt and in a sad state of disrepair. From broken curtain rods and luggage rack, faulty electrical outlets, missing light bulbs, bugs, cigarette butts outside, dirty BBQ, broken lawn chairs, the place is in dire need of a whole lot of TLC. What a shame; it could be quite nice. I must say, the property manager, Tim, was kind and responsive. At his request, I sent him photos and a list of missing necessities. A new BBQ, lawn chairs and dishwasher tabs were delivered the next day. We declined their offer to come in to clean and fix during our stay. In the end, we accepted a 10% refund and left a day early. It was still a lot of money for a short stay in poor accommodation.
Séjour de 3 nuits en juin 2024
Réponse de VrboOwner le 26 juin 2024
Thank you for sharing your feedback regarding your recent stay at Patriot Family Homes, Jyl. We deeply regret that your experience did not meet your expectations and apologize for the inconveniences you encountered. We understand the importance of flexibility and sincerely regret that we could not accommodate your date change without the additional cost. Your point about policy and people is well taken, and we will review our policies to better balance both aspects. The delayed check-in and the presence of workers setting up bunk beds were certainly not up to our standards, and we apologize for this oversight. It is our goal to ensure all properties are ready and in excellent condition before guests arrive. We are sorry to hear about the various maintenance issues you encountered. While we’re pleased that Tim was responsive and quick to address some of these concerns, such as providing a new BBQ and lawn chairs, we understand this did not fully mitigate your disappointment. We appreciate your decision to decline further in-stay fixes and accept our 10% refund. Your feedback is invaluable as it highlights areas where we need significant improvement. We are committed to making the necessary repairs and improvements to ensure future guests have a more enjoyable experience. Thank you again for your candid feedback. We hope you might give us another chance in the future to provide the quality stay you were expecting.
Avis vérifié

8/10 Bien

Vickie L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Christmas Getaway

We enjoyed our stay at the Elmwood Farmhouse; it was clean and accommodating. Bedrooms were a good size but could have used a luggage rack for our clothes. Loved the fire pit; we sat around it every night. Dining area was good for games too. The neighborhood was close to the attractions we wanted to see; would stay here again!
Séjour de 3 nuits en décembre 2021
Réponse de VrboOwner le 13 mai 2022
Hi Vickie! We are so glad to hear that you enjoyed your stay at the Elmwood Farmhouse! We are working to stock luggage racks for our guests and appreciate your feedback.

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