'Le Flamant Rose Éméché' ~ Vues incroyables sur le marais salant

Hi Chris, the homeowners were surprised to read your review, and would like to clarify the following: -Our property has routine pest control. We asked them to come again after your stay, and they reported zero signs of roaches or bugs. -We pride ourselves in our responsiveness and complete guest satisfaction. We encourage guests to reach out to us right away with any questions or concerns, especially regarding cleanliness or pests. -Without reaching out to us, or providing photographic evidence, it makes it more difficult to make things right for our guests. -We want to ensure future guests that this is not an issue and has never been an issue in our home.

Hi Geoffrey, we’re sorry to hear that your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The features you see on the listing are accurately advertised. The distances to the beach, shops, dining, parks, etc. are stated in our listing details. Additionally, the map on the listing shows our property is 4 blocks from the beach. We're sorry you missed this information while making your reservation. -Our outdoor activities are kept in a locked storage closet for security, with a key provided for guests. Instructions for closet entry are listed on the fridge and in our welcome book. -As is standard for vacation rentals, guests are asked to complete a few small tasks, like removing trash and running the dishwasher as part of checkout. We provide a starter kit of toiletries to ensure no one needs to make a trip to the store upon arrival, but we cannot guarantee there will be enough to last your entire stay. -We spoke with you at the start of your stay to confirm your check-in was smooth, encouraging you to call back with any questions. We were not made aware of any issues during your stay, only finding out from your guest book entry upon checkout. This makes it impossible for us to help resolve your concerns. Guest satisfaction is extremely important to us, and we would have happily helped resolve any issues had you reached out. We work very hard to ensure everyone enjoys our property, and we take pride in all the positive reviews we typically receive.

Hi Geoffrey, this homeowner has asked us to pass along the following response: "We're glad to hear you enjoyed your stay, Geoffrey! We added beach towels and larger bath towels for guests - thank you for the feedback. It was a pleasure having you!"