Maison de ville spacieuse avec deux chambres et trois salles de bains - 5 minutes à pied de Canyon Road

I’m sorry housekeeping did not steal your meds. Our housekeeping has been with us for eleven years, we manage seventeen homes with an average or 40 cleaning at each home per year. That’s over 680 cleaning a year. No one has ever mentioned anything going missing. I think it’s a bad accusation without any proof. I’m sorry about your meds but it’s unfair to blame on what is perhaps your error. Yes, the master bed is a queen and the second bed is perhaps a double bed. . I do agree with you about the carpet cleaning and we are We did appreciate your stay. Richard

Dear Judy, I am so sorry that you didn't find our endeavors to repair the maintenance issues that were discovered upon your rental of Casa Luna Luz timely. We did our best but scheduling service providers is troublesome here in Santa Fe. That being said, I feel your review is a bit harsh as we have had only 4-5 star reviews over the past six years. All the best, Richard

Dear Meri, I am dismayed by your review - it is the worst review the property has ever received over the ten years that we have been managing it for the owners. Firstly a minor point, there is an electrical outlet in the guest bedroom bathroom. But the reason I am writing is so that other future potential guests understand your comments. As you should recall, we had numerous conversations before you booked the home and then again, after you booked the home leading up to your stay. Based on our conversations, I encouraged you quite a few times, to cancel your reservation and seek other accommodation- with a full refund. You choose not to do so. On your arrival, I also offered you another home. You choose not to! Your review has damaged the overall rating of Casa Luna Luz that will be quite difficult to recover from. I don't appreciate it as it was unwarranted considering the extensive handholding before and during your stay. Sincerely, Richard

Hi Cynthia, I am sorry that you did not find anything redeeming about the home. Some of the points you mention are inaccurate however. The grill igniter required a battery that I brought over there very next day. The soaking tub/shower in the master bedroom has a bracket that holds the shower wand and the wood around the area is teak and meant to be like it is. I do agree that the home requires updating but it is priced for its condition. The home is located on East Palace Avenue, one of Santa Fe's most exclusive streets, and rents for approximately half the rate as a home in pristine condition. Casa Luna Luz is large and has been recently completed repainted, has a lovely living room and dining room area, a private deck on the second level with views and a second guest bedroom with an office area and ensuite remodeled bathroom. It will appear to future guest that you avoided looking at the positives and focused on the negatives. The home does have quite a number of 5 star reviews and your review, although in someways correct still focuses on only negatives. All the best, Richard

Thanks so much for the compliments, Michael and glad you made it home safely. Hope to see you again next year (perhaps March or April). Best2U, Richard