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6/10 Satisfaisant
C V.
29 juin 2017
Great Property, but....
I booked this property for my in-laws, who were visiting from overseas.
The property itself is very well located in Sainte Maxime, is well presented, well equipped and comfortable. Judged purely on the property itself, it should attract 4-5 stars. Unfortunately, however, the experience was somewhat tainted by interactions with the property manager.
The property owner was very helpful in the process of arranging the booking, and responded promptly to all enquiries. This property requires to secure a deposit on a credit card on arrival (not at the time of booking as with most properties on HomeAway). I did not want my in-laws to have to use their credit card for this purpose, and offered to the owner that the deposit can be secured on my card prior to their arrival, but he chose not to do so.
When my in-laws arrived at the property, the property manager wanted to take the security deposit despite my explicit requests that this should not happen. Towards the end of the rental she sent text messages to them about an appointment with her that she felt they had agreed to, although they had no knowledge of this. She used terminology such as "you are not trusted people" and was quite rude and insulting, which I had to address with her. The guests were also due to leave early on the morning of their departure, but she insisted that they meet her first 1-2 days before their departure so that she can show them where to leave the key on the morning of departure. This unfortunately added a very unpleasant aspect to what could and should otherwise have been a very pleasant stay in a good property.