This is an absolutely beautiful place to stay in Estes Park. The view from inside the house and out on the deck was amazing. Check in was super easy . Communication was good. We loved our stay and would stay here again in a second.
Absolutely beautiful vacation home. The views from the living room/dining room are spectacular!! The house is very comfortable and love the decor. Location is also perfect. Just be aware that the driveway is very steep and narrow and we had trouble connecting to the WIFI.
The property is fabulous and the location spectacular. I cannot rate them anything other than the best.
However, the large, impersonal property management company was very frustrating for me.
I had a family health emergency occur the day I booked. I bought the insurance for this property, which was going to be the last stop on a work and play from away excursion with a dear friend.
The family health emergency prompted many questions that I wanted and needed to ask of a human and I simply could not find a real, live human to talk to. The emails--increasingly panicked emails--I sent were answered in mostly generic and unhelpful ways. It seemed they were auto-responses, mostly.
I bought the booking insurance and filed for an insurance claim . I received NO response at ALL. I included proof of the emergency. And nothing. To this day.
I found a way to make it to this rental and not lose my investments.
However, I will never book with Red Awning again.
I don't know if the response and inability to reach a human was Covid-related or if it's just the way they work.
If you have no issues and don't need any personal attention, a company such as this is probably just fine.
I ended up enjoying my stay immensely.
But I would have given a completely different review had just one human responded more personally.
CO was exceptionally warm for this time of year. A lot of the windows downstairs and upstairs wouldnât open. That was our only issue. Everything else was great! June 2021