When we got there, the noise where we checked in was horrible, it took 30 minutes to get checked in, then had to follow a gofcart a mile up the mountain to where the room was. Horrible, construction going on, too many gofcarts racing up and down mountain, dangerous at times. Our room was small, dryer was a wsher/dryer combo. Sucked. Did not dry. Multiple complaints without any change. Finally talked to Customer relation manager, Cameron, regarding complaints, very nice. Had us moved to another room, right next to waterpark, within walking distance of almost everything at resort. dryer worked, no other complaints after being moved. Wonderful stay after that.
Everything was simply perfect beginning with my host Mark who was absolutely fantastic before and after my trip. The resort was exactly as advertised. Everything smooth from check-in to check-out. We didnât get to experience the zip line because itâs seasonal and was closed for winter. All other amenities including the water park were great and the in-house restaurant is totally recommended - it was excelent.
We love spending family time in the Smokey Mountains, there is so much to do and see in Gatlinburg, Pigeon Forge, Sevierville, and of course the Smokey Mountains. One of our favorite places is a 1.6-mile hike to Laurel Falls. Visit and start making your family memories in the Smokey Mountains.
A Prime Location in the Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of the Great Smoky Mountains National Park â the most-visited national park in the United States â as well as Dollywood theme park and bustling downtown Gatlinburg. Learn more at
The water park is included, and the resort is pet-friendly. A pet fee of $150 is collected at the time of check-in, along with a $50 refundable hold. 2 Pets allowed dogs up to 60lbs per pet. Service animals are welcome and are exempt from fees. Pets cannot be left unattended. Specific rooms only, restrictions apply.