Pros-Close to everything in Pigeon Forge and location provides easy access to backroads to help avoid traffic. Amenities inside condo were great - plenty of seating and bedding and easy to move around in unit. Kitchen was well stocked. Game room was a lot of fun too.Cons-Not well insulated between floors. We could hear any movement from the condo above which did affect sleep. Also, there is a landfill within the surrounding vicinity. Outside smell is an issue at times but it is not constant.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The room was extremely clean and well kept. The location was great within 10 miles of the main parkway. Would highly recommend these condos any one visiting the area.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was nice and clean. The furniture and linen was clean. Great setup. Great customer service.
We couldnât believe how close this property was to everything we wanted to do! Definitely would consider using it again! Only recommendation would be to make sure you bring extra hot tub towels. We tried washing ours and the washer wasnât working properly so it took all day. Huge pantry! Parking directly in front of the unit. We had 4 adults and 5 kids in our group and had plenty of space.
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was somewhat unhappy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was clean and quite larger than expected. Would have liked to have more than 1 TV, and Wi-Fi connectivity.
Online pictures have nothing compared to actual unit. We was worried about sleeping arrangements but once arrived we found it better than we expected. It had 3 bedrooms and a game room with a nice dining area and full kitchen and nice living room. Enjoyed our stay and will rent from you guys again Thanks for a wonderful experience with your condo
The James Family
Les points faibles : Communication et emplacement
Noisy
We stayed in the bottom unit, there was a lot of running around above us & noise very late into the evening, no one was on-site to enforce any type of quite hours, when we call guest services, they directed us to the local police; police indicated they did not enforce quite hours. Would not stay here if you plan on trying to sleep at night.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
great, I have been on your properties before and recommended you to my friends as well, we love your service just an advice, having coffee packs and filters would be helpful, and getting the VCR and CDs was an hassle. I wish we could have it in there. but over all very clean and safe. we will be back very soon!
The condo location to Dollywood was wonderful. We were there and parked in less than 10 minutes. Even the return home was under 10 minutes. The condo itself was very spacious and clean. It does have a game room and hot tub. Our children enjoyed the game room but unfortunately we didn't have time to enjoy the hot tub. The downside of it is the lack of soundproofing between floors and rooms. We could hear everything including every time the upstairs condo flushed the toilet. Also the hot water heater can't keep up with a group taking showers back to back. The washer and dryer was a nice addition except for the speed of them.
Overall, we enjoyed the layout of the unit. My group made use of the hot tub and the ping pong table in our unit. Overall, it was relatively quiet. It was also very close to Dollywood, and took us behind the main strip to other locations helping us avoid the typical traffic issues. There is also a fun horse riding farm next to the road entrance to the condos. Food City was also very close.
We were least happy with the cleanliness of the place but that is always an issue when you stay in larger facilities that have back to back rentals. The floors in particular really felt unclean. However, management was very good about taking care of any issues we had.
Trash stayed full the whole time we stayed the sheets and blankets had dirt and stank so bad when we first arrived had to wash them before we slept .. I've sure we left it cleaner then we found it .The hot tub had a foul smell to it and the activity center was so nasty đš it never got cleaned I have to clean it myself to let my kids play in there .. someone had used the bathroom and made a mess It was the dirtiest place I have ever stayed
We loved so much about this place. Lots of room, and we loved the game room. It was a great location and very clean and cozy.
We would stay here again. But there are a few things that could be approved and a couple that they can't easily change. 1st of all we seemed to hear EVERYTHING above us and that was hard to deal with and not easily fixable. The things they could fix or atleast future guest should know... We were staying there 4 days with 12 people. They gave us exactly 12 towels and 12 wash cloths, 2 rolls of toilet oaper per bathroom, 2 trash bags, and 2 rolls if paper towels, and barely enough bedding. We ran out of everything on day 2 and had to buy laundry soap to wash our towels. I called to see if I could get more of anything and was told I'd have to come to the office which was almost 20 minutes away, so we just stopped at dollar general, but it was a bit annoying. On a good note about that we made Thanksgiving dinner at the house and had most everything we needed as far as dishes go. But don't expect to see any seasonings or oil or paper plates or literally anything left behind like you do at most vrbos.
My only other thing was that the thermometer on the heater wasn't working right and it was very hot.
The property was very well kept and clean a excellent location across from Dollywood . Did not have hot water to shower or bathe 3 days of the 4 . I called 3 times to report the issue . Even asked for a member of management to call me . Also reported the dryer as not working . Asked for a member of management to call me never received a call . Still waiting for a follow up from Eden Crest . So far nothing . Stayed 6-17-23 through 6-21-23
The accommodations were great, other than the tenants upstairs were up running all night but that is not the fault of the property. It did keep us up most of the night though. Loved the location and closeness to everything. Nice and clean.
It was fine but nothing fantastic until we went to bed and 3 out of the 8 of us staying there got ate up with some type bug during the night and when they got up out of bed and went to the sofa bed and other couch they still got bitten several times. I called the on call person to report it and was told I would receive a call back from the office as soon as it opened at 9am so I waited and waited and no phone call, we finally left because we were only there for a couple days and didn't want to waste it waiting. I still never received a call, we got back to the cabin and the beds were changed and an Orkin man's business card was on the table and I still didn't receive a call the entire time so when I called to check out I told the lady I was not pleased with our stay she didn't have anything to say and never offered for me to speak to a customer service person about the situation. Both my Mother and I are immunino comprised and don't need to have to worry about getting eaten up by bugs!!! I am very upset and disappointed, this was supposed to be a stress free trip but that didn't happen.
Bed bugs everywhere!
Would not place me in another room, so I had to leave at 2am and find a hotel room.
I still canât fathom that even though it was on a weekend that they couldnât give me another room.
Iâll never stay with Eden again.