Just returned from a beautiful and memorable stay at Taj Ma Hale. Clark was a pleasure to interact with through entire process from reservation to returning our security deposit. He was quick to respond to all of my questions and concerns. After our reservation was confirmed, I asked to make a slight change of dates. Clark was able to accommodate the change. I emailed Clark after the devastating floods on the north shore, asking about the extent of damage to the house, neighborhood, town of Hanalei and roads. Clark responded immediately, saying he'd email soon with more details. Within a day or two, he emailed a detailed description with pictures. Clark texted me the day of our arrival asking how our arrival was. A couple days into our trip, a light fixture broke in one of the showers. I texted Clark that morning. Clark immediately put me in touch with a maintenance person. The shower was fixed by the time we got home that afternoon. We just got home and I have already received an email saying the house was left in good condition and my security deposit is in the process of being returned. All communications with Clark were professional, to the point, friendly, helpful, and timely.
The house has two huge master suites and three small bedrooms. Perfect for our group of 3 families (6 adults and 4 kids ages 5, 7, 9 and 11). The kitchen had everything we needed except for aluminum foil and plastic wrap, which we picked up at the grocery store, no problem. Towels, bedding and beds were all very nice. There is no air conditioning, which I prefer. All rooms have fans and all doors and windows have screens. Once the fans were turned on and everything was opened up, fresh air circulates and the house cools off quickly. Also, there are skylight tubes that send light into the house. During the day, no lights have to be turned on and no heat from the lights is generated. There were plenty of boogie boards, coolers, beach chairs, umbrellas and snorkeling gear to accommodate our whole group.
The location was amazing. Just a block from Hanalei Bay (less than 5 min walk) and two blocks from Hanalei town (less than 10 min). Walked to the beach and town multiple times every day. Walking back to the house, the backdrop of nearby mountains is breathtaking.
I wish I was still there and cannot wait to come back. Thank you to Clark and everyone else who helps the Taj Ma Hale running like a friendly, well-oiled machine.