Serene La Jolla Hills Escape

Hi Nicole, I hope you made it home safely and thank you again for choosing to stay with us. I received your review and, while I always appreciate guest feedback, I want to Kindly respond to your comments. I strive to provide an exceptional experience for every guest, so it was disheartening to see a 4-star rating. Because I feel a few points in your review may be based on a misunderstanding, I would love to share a bit of context: Property Status: The home was fully completed and furnished in April/May of this year. Everything from the construction to the appliances and plumbing are completely brand new. Property Layout: We refer to the listing as a "home" because we feel it provides a premium, cozy residential experience that standard terms like apartment or ADU don't quite capture. Our photos show that it is attached to the main property, we do represent that is detached or standalone, and all listed square footage, bedroom, and bathroom counts are entirely accurate. Check-In & Stay Logistics: For our guests' safety, we generate unique, secure entry codes for every stay. We also purposefully keep check-out seamless with no demanding chores, and off-street parking is readily available, which is stated in the listing. The Shower Drain: I genuinely apologize for the drain backup during your stay. To clarify, the issue was not due to old plumbing or poor cleaning. There is a specialized catch-filter beneath the drain cover designed to protect the system and catch lost items like jewelry. Because it requires tools to open, it is hidden from view, and our cleaners were unaware it needed an early clear-out. Resolution Timing: I want to gently clarify that as soon as you notified me of the issue, I offered to address it immediately, and the drain was resolved within hours of receiving the request. I believe you mentioned the back up started earlier but I am unable to address any issues if I do not know about them. I always aim to be incredibly responsive to guest needs. Pricing: While I understand travel platforms add separate booking fees and taxes that increase your out-of-pocket total, the actual nightly rate received on our end was $288, not $450. I am incredibly passionate about hosting and always try to go above and beyond. Thank you again staying with us, and I wish you all the best. Warm regards, Michael