Villa AnnaStella un coin de paradis avec piscine, climatisation, WiFi, SmartTV/Netflix/Disney

A real nightmare for me and my family home. In over ten years of hosting, I've never had to take back a property in such condition. I've always received excellent ratings, even this season, on other platforms, especially for cleanliness, value for money, and respect for the property. For this reason, this experience was particularly disappointing. There were four guests who stayed for two weeks, and the way the house was used caused damage and an amount of work far beyond the standard end-of-stay cleaning. Inside the house, there were three complete sets of plates, glasses, and silverware for twelve people. Instead of using and washing only what was needed, they gradually used everything available without ever washing it properly, leaving the dishes dirty and greasy. The dish soap was practically untouched, as were the brooms and vacuum cleaner, which were never used. The house was returned dirty and greasy everywhere: floors, surfaces, bathrooms, bedrooms, and furniture. They were constantly getting in and out of the pool wet, but the main problem was the excessive use of sunscreen and self-tanner, despite my explicit warning and the availability of eight dedicated beach towels. These products stained floors, sofas, outdoor fabrics, and the entire set of twenty-four white bath towels, all delivered perfectly clean. Many of these stains are difficult or impossible to remove without specific treatment or replacement, resulting in additional costs for me. At check-in, the house was perfectly clean and tidy; at check-out, it appeared devastated: the living room in complete disarray, the sofa covers torn, furniture and fabrics carelessly used. I don't expect guests to clean, but a minimum of respect is essential. The bathroom was also left in unacceptably hygienic conditions, with obvious signs that the cleaning supplies provided hadn't been used at all. In the bedrooms, I found sheets, pillows, and decorative cushions piled in complete disarray. Even a room not included in the reservation had been used, with the linens being misused. Simply leaving everything in its place or asking permission would have been sufficient. Paying for a stay doesn't mean a home can be treated disrespectfully: a vacation rental is still someone else's property. Another problem concerned the use of air conditioning. The house has two twelve thousandBTU units, located only in the bedrooms, insufficient to cool a property of approximately one hundred mq. However, guests spent almost all their time indoors, even eating in their rooms, with the air conditioning running continuously and set to temperatures as low as seventeen°C (using winter blankets due to the cold). This led to excessive consumption and improper use of the system. Use should be more balanced, alternating time spent outdoors with more conscious temperature management. More efficient options were also available, such as a dehumidifier mode, which would have reduced stress on the systems and avoided repeated restarts, without ever reaching critical levels. The situation was further complicated by a temporary reduction in grid voltage from the electricity company (from about two hundred and twenty V to one hundred and ninetyV) due to the heat wave, which compromised the operation of the air conditioners, water pump, irrigation system, and pool filtration system. I always responded promptly, restoring everything in about half an hour. With more careful use of the systems, such as turning off the air conditioner when necessary, many of these problems could have been avoided. I would also like to highlight the almost total lack of communication: on several occasions, even when I was present for maintenance and checks, I wasn't even greeted, which I found difficult to understand and quite disrespectful. I only acknowledge their patience in handling the heat and electricity issues, which were not the property's fault. Otherwise, this was the worst experience in over ten years of hosting. I don't judge people by their background, but by the respect they show for the property, which in this case was clearly insufficient. Given the damage and the extraordinary effort required to restore the home, I believe it is entirely reasonable to request compensation for the expenses incurred. A family that leaves a home in this condition is not a family I would host again, and for the sake of other hosts, I cannot recommend them.

Many thanks family… lovely photos… soon

This was by far the worst hosting experience I have had in many years. His family was pleasant, but I would not host this guest again. Many of his complaints are simply inaccurate. The internet issue was caused by logging into his personal account on the TVs, which is not permitted and disrupted the system. I documented my intervention with photos, videos, and speed tests, and neither previous nor subsequent guests experienced any internet problems. The water issue was not caused by the storm, but by careless use of the toilet mechanism, which led to continuous water loss until the storage tank was emptied. This had never happened before. I immediately offered assistance, but it was declined. Following my instructions, the issue was only partially resolved. The electrical system is fully functional. The extension cords available throughout the house are provided solely for guests' convenience. I also fulfilled requests more typical of a hotel, such as providing phone adapters, and even received a phone call asking where the outdoor light switch was, despite it being located next to the entrance door. His review reflects personal expectations rather than the actual quality of the property, as demonstrated by the excellent reviews I have consistently received over the past five years across multiple platforms. I strongly recommend that other hosts carefully consider accepting a booking from this guest. Final note: I was more generous with my ratings than the experience deserved, solely out of respect for his family.

I wanted to thank the whole team. It was fantastic to meet them. They were kind, clean, and attentive. They treated the house as if it were their own, and I really appreciated the smooth, friendly communication. We chatted a lot when they arrived, and we developed a great connection... I'm grateful and hope to have them as guests again. soon

one of the single best experiences I've had getting to know Chris and his beautiful wife and children. They have been among the most attentive guests I have hosted in the villa but the most amazing thing was the immediate feeling born from our first contact. I certainly found friends rather than guests. I would definitely recommend other hosts to rent their property to Chris and family....you will be overwhelmed by their beautiful energy. I sincerely hope to see you again on other future occasions. A grateful thank you... yours Sebastian 😘

Jans and his family were great vacationers… leaving the house decently clean and tidy… also respecting the rules of the days for the separation of garbage and taking care and attention also of the swimming pool. I recommend accepting their reservation without fear. I hope for other occasions… I'll wait for you soon. Seb

I was happy to have Gaby, Matjaz and their friends in my Villa... they did everything..., even protecting the outdoor furniture following a storm by protecting cushions and sofas... very grateful for their attention. The house is tidy and clean.....I highly recommend other hosts to welcome them without fear. I hope to have them again as my guests. Soon Sebastian

I was delighted to welcome H and her friends to my villa...they were attentive and clean like few others. They left the house immaculately clean and helped with the cleaning and garbage sorting. I would definitely recommend them to other hosts without a doubt...they will be perfect guests and will treat my house as if it were their own. I hope to have them in my home again....ciao Sebastian

excellent guests I definitely recommend other owners to accept their booking... without worries... They respected the house and kept it decently clean as needed. highly recommended… whenever you want you will always be welcome…Seb😘

Wonderful experience as well x me Luca e Elena ..... you have been exquisite people and really respectful of the house ..... I am happy you have turned all the ecessario to your needs .... this is my goal ... you manage not to to make my guests miss anything .... exactly like at home. thanks for the compliments and I'll be waiting for you soon .... Villa AnnaStella is here for you ..... soon Sebastian

Thanks a lot .....❤️ big hug for.all Seb😘

I can only say good things about the Riges e Aurelia family... They were among the most respectful Guests I've received in my home, clean and attentive to the rules of the house. I was happy to welcome them and give all the useful information necessary for their requests. I have done everything possible (as I do with everyone) to make their stay as comfortable and carefree as possible. I hope to have them soon as my welcome guests. Sincerely Seb😘

I was happy to have met you Malcolm e family and had you as my guests. Feeling your words fills me with joy, because it means that I am working well and with sacrifice to make my guests feel at home. I will be happy to see you again on future occasions or to welcome your friends visiting Sicily. A sincere hug Sebastian

I really appreciated your message…. I am grateful for everything. You were special guests... clean and respectful of the house rules. Upon your departure everything was in order. I also advise future hosts to accept your reservations without fear. You are excellent guests. I hope to be able to see you again on other occasions and I hope you can recommend my villa to friends or relatives...😍 a grateful greeting Sebastian😘

I have nothing more to say ... than simply a heartfelt thank you for what you have perceived by staying at Villa SnnaStella. Reading you was really exciting. See you soon Seb

It was wonderful to read your comment ... above all expectations ... thank you very much indeed. I can say the same things about you...I had a wonderful experience with Dooren and Sorin ..... kind as well as being a beautiful couple ... like few others they respected and kept everything clean, where possible, ... took care of the house and the pool ..... Blume e Leo did not do any damage .... they were also careful in this. I can only thank them for everything and I highly recommend them to other hosts .... you won't regret it 🥰. I hope one day to have them back as my guests. hello guys ... all good x everything. Grateful Sebastian

Dear Gina what to say to you ...... you have also touched me with your beautiful review. I was very impressed by your thoughts on me ..... but I simply was myself. You are a special person and I was happy to have you in my house. Everything was clean and you respected my house as if it were yours and it is what I appreciate most from my guests .... thanks again for everything and know that here at my house you will always be welcome ..... a warm hug to everyone and to you special soon Sebastian

Dear Family I was happy to have you as my guests. I highly recommend this family especially for order and in keeping the house always respectfully clean. I hope to have you again at Villa AnnaStella. thank you Seb