Luxe 5 Chambres avec Piscine Chauffée & SPA Gratuits, Arcades, Emplacement Central

Thank you!

Thank you for sharing your feedback. We’re sorry to hear parts of your stay did not meet your expectations, though we would like to clarify a few points for future guests. - **Neighborhood & Safety:** The home is located in a quiet, residential community where we do not have homeless encampments. Guest comfort and security remain a top priority, and this is reflected in the many positive reviews we’ve received. - **Check-in:** We apologize for the inconvenience with your entry code. Our normal procedure is to send check-in information ahead of time, and we’ve reviewed our process to ensure it runs more smoothly. - **Cooling & Comfort:** The listing does not advertise central AC. The home is equipped with central heating and fans in all rooms for guest comfort, and we always encourage reviewing amenities prior to booking. **Cleanliness:** We have a full-time professional cleaning team. During your stay, cleanliness concerns were not brought to our attention, but we would have been happy to address them immediately had we been informed. **Maintenance & Outdoor Spaces:** When you informed us about the broken pool net, we sent a replacement the very next day. Outdoor furniture is cleaned regularly, though it can gather dust in between back-to-back bookings; our team refreshes these promptly when notified. We are glad your group was able to enjoy your time.