The property is in a great secure location. The pool was heated and running before we got there. The house was very clean and everything we expected.
I would stay there again anytime. Everything with billing to checking in was a breeze.
We stayed for a week with our family. The house was spaciousâŠen suites in every bedroom!! Paid for the heat in the pool and was worth every penny as it wasnât that warm out. A problem offered with the pump; sent a note to manager and they had someone there to fix it in now time at all. Great stay.
Wonderful home, nicely furnished.
Easy to check in.
Our whole family enjoyed the heated pool and game room!
House couldâve been a little cleaner at arrival (dead baby frogs like someone left the door open...)
Would still definitely recommend and go back!
Upon arrival at the Magical Vacation Homes office, my main question was regarding the pool and had the heater been turned on as we had paid extra for heating the pool. On this vacation, we rented this home for the beautiful pool and hot tub and our plans were to spend 100% of our time at the vacation home. We were told the heater should be on. When we arrived at the home, the pool had not been cleaned and was dirty. We immediately determined that the pump was not working and appeared to have been nonworking for several days due to the condition of the pool. The pool water was cold. We called the office and they said they would have someone come to look at the pool. The pool required a new pump. Mid-afternoon on our second day, they did replace the pump and the pool was cleaned. We lost our 2nd day of using the pool since the heater required 8 hours to heat the pool. Day 3 really started our vacation since we now could now use the pool. Since we had lost 2 days of using the pool, we requested a late check out for 4:00 PM on Saturday so we could spend one final day poolside. The management approved the extended check out with no charge but they shut the pool heater off so the water was not very warm The house was not stocked very well, there was one roll of paper towels, one roll of toilet paper for every bathroom, one dishwashing tablet and one trash bag! The cooking utensils along with pots and pans were inadequate for a home that is designed for 10 people. The overall cleanliness was below par. The theater and game room had trash under the theater seats and there were light bulbs out throughout the home. The home is not properly maintained. The only bright spot was Alan who worked at the management office. Alan (who had a wonderful British accent) was a joy to work with. Professional and responsive. Unfortunately, his management company did not understand how to properly maintain the homes they manage. There were obviously no quality checks before the home is rented again to assure everything is working properly and the home is clean for the next renters. The home was beautiful but due to the poor maintenance and cleanliness, we will not rent from Magical Vacation Homes again.
Magical Vacation Homes is a locally-operated management company welcoming thousands of guests each year into 250+ luxury Orlando vacation rentals. Our homes are situated in the area's top resorts, including Reunion Resort as its âPreferred Partnerâ, giving our guests unlimited access to first-class resort amenities.
WHY BOOK WITH US? When booking with Magical Vacation Homes, you're guaranteeing yourself the best rates possible for all of our properties, which is why we encourage all guests to vacation through Magical Vacation Homes. As the property management company, we are able to present all amenities and perks included with our properties. All rentals are personally managed by our wonderful Magical Vacation Homes team, promising to provide the utmost guest service and quality assurance in all of our Magical properties.