6/10 Satisfaisant
Kayla M.
22 avr. 2024
Les points forts : Communication, emplacement, exactitude de l’annonce
Les points faibles : Propreté et arrivée
Property with potential- but read before booking
In short the house was missing some basics to be comfortable.
It was lacking liquid hand soap, laundry detergent, trash bags, and sufficient toilet paper and paper towels. For a 4 bedroom house there wouldn’t be enough dishes, no extra towels/rags, no extra blankets or throws on the couch, etc. it just seemed very bare and so caution if you book plan to bring your own shampoo and conditioner, hair dryer, all the things you might need. It’s obvious nobody actually lives here.
Now personally we had a bit of an issue - we had gotten approval for an early 1pm check in, but when we arrived after a long drive at 1:15, there were people in there cleaning with their children and the lady said she wasn’t made aware of our early check in. She said she would need another 30 min, but done in 10. It was obvious that they did not finish cleaning. We had family coming in and I was embarrassed so quickly swept the floors and cleaned up a little. It wasn’t until later when going to bed we suspected the bedsheets were dirty. One of the beds didn’t have a top sheet, we found it in the closet, another bed had a dirty shoe print - just unsettling sleeping on someone else’s dirty sheets. Also an ant 🐜 problem. We complained and asked for the cleaning fee reimbursed - we got only half of the fee back, and ended up having to go to Walmart and buy the toiletry items we needed after 24h without, which was reimbursed. A headache, but hope they get it together because the house is beautiful.
Kayla M.
Séjour de 3 nuits en avril 2024
