Condo commercial West End commercial d'architecte, vue sur le port, bain à remous sur le toit

We were very sorry to hear that John's group had a number of issues with Siren's Cove. We pride ourselves on our property and strive to offer our guests a wonderful experience, as evidenced by our other reviews. After his group left we sent an appliance service company to check the dishwasher and they found it to be functioning completely normally, as was the microwave. We also went out to the property and both appliances worked normally for us as well. We aren't sure what the nature of their issue was with these appliances during their stay. Any issues with unique property features such as the firepit and hot tub, particularly when they occur during peak season, can difficult to service immediately. We were notified that there was an issue with the hot tub the day before John's group arrived and promptly notified them and gave a partial refund. A second partial refund was given when they relayed their problems with the microwave and dishwasher. Combined these totaled nearly 20% of their rental, which we believe is more than "nominal". We have since replaced the firepit and are addressing the issue with the hot tub. We suspect that these items were not properly covered after use by prior guests and unfortunately were damaged without our knowledge before John's group arrived. As John mentioned, we were very responsive to his concerns and we did our best to address them as we do with all our guests, who have uniformly had a wonderful experience staying at our home.