Wild Horse Lodge à Highland Hideaways près de Grayson Highlands - Arcade/Théâtre

Fatima, Thanks for staying with us, the box fan was temporary we just added units in the room today. It looks like the box fan got knocked over by a previous guest and the fan popped off the motor. It does get very dark here at night, great for star gazing :)

Unfortunately you can't be the place for everyone. While we strive to meet everyone's expectations, sometimes it's not possible. I'll address your key points: The staircase is a little steep, if bringing folks with mobility issues,it's best to check with the host ahead of time. We do have 2 seats on the front porch, just like the listing photo. The road was busy the last few months, due to the locals repairing their land after the flooding. We were adding a guest laundry room behind the property, when asked about the extension cord we removed it immediately. The kitchen has ample utensils, spatulas, tongs, etc.. stainers, 2 sets of cooking pots and pans, bowls, and 2 full sets of eating utensils. The table made of steel i-beams. That being said is is rigid and wobbles a little due to its rigidity. We'll get it leveled with some feet. The wood heating stove in the living room is decoration, it is original to the house. There are hiking trails behind the property(see map in listing) that I told you about in person, you said you didn't want to use them because they weren't to your difficulty liking? We ask that you don't allow your pets on the furniture to help out our cleaners, we are pet friendly and do not charge a huge cleaning fee. We do this by imposing some restrictions. Overall yes, if you have mobility issues it's best to check with the hosts prior to booking. **Id like to note they almost blew up our cabin by leaving the gas stove on after leaving.**

I'm sorry that you did not enjoy our property. I think the photos make it very clear as to how many seats are available in the living room. We will most likely remove the pool table and add more seating in the future. The table in the dining room is nearly 300 lb I don't understand what you mean by not bolted down properly. The stock Creek on the property is stocked by the county, we've caught many fish out of it if you walk up the trail you can see notices for where they stock it. Our cleaner cleans the property between visits but if it was not up your standard we do wish that you would have reached out as that probably would have reached out as we would have been happy to remedy any issues you experienced.

We’re sorry Tom’s stay did not meet his expectations, but we feel this review is a very unfair representation of what actually happened. We had an HVAC issue on the third day of a six-day stay. Within 30 minutes of being notified, we had temporary window A/C units in place to keep the house cool while we arranged the repair. The following day, I personally drove 3.5 hours to the property and replaced the failed capacitor, fully restoring the HVAC. The main HVAC was working for the remainder of Tom’s stay, and despite all of this, we still provided him with a full refund. We have been hosting for more than five years and have never had an experience with a guest like this. Our staff and I were met with repeated rudeness and an unwillingness to work with us while we were actively trying to resolve the problem. We responded immediately, provided a temporary solution, personally made a 7-hour round trip to complete the repair, and ultimately refunded the entire stay. We’re certainly not claiming that an HVAC failure is acceptable or convenient. Things break, and we understand that. What matters is how a host responds when something goes wrong, and in this case, we responded immediately, fixed the problem the next day, and refunded the guest in full.