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8/10 Bien
Samantha G.
7 févr. 2024
Cool House - Vacasa Needs Improvement
What a cool house! We loved the layout and eclectic decor. The house is dated, but in an appealing way. I’d love to see more homes like this around that don’t end up on the cheap renovation chopping block, as they are so charming for getaways.
The house was well supplied, comfortable, and in a good location.
We didn’t appreciate that resort fees were not mentioned prior to booking the house, as they could’ve easily been listed on the booking page. It looked like they did send out info the day before arrival mentioning to check in and pay a fee, but it felt misleading that there was no notice of that prior to deciding to book. Vacasa did finally credit our fees, but it took a lot of calls to their now outsourced call center and they would not give out contact info for the local office who was to handle the claim. It seems to be a classic case of quality loss when a company gets too big to offer attentive, local service. I’ll likely use a smaller, family-owned vacation rental company in the future.