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2/10 Horrible
Timothy S.
20 juil. 2025
Absolutely Filthy
This place was filthy. We walked into the rental and were greeted with sticky floors and counter tops. After a brief walk through we noticed all the dishes were left dirty, there were stains on our comforter, sheets and blood stains on one of the towels. We started cleaning the place to get it livable for the week. The vacuum was so clogged up that it probably hadn't been working in weeks. After getting it all cleaned out I filled up the canister fully about 6 times with dirt from the floors. That's how bad the carpets were. Then I decided to look for a mop to do the hard floors because our shoes were sticking to the floors when we walked. I found the mop they had been using covered in used toilet paper. So I am assuming all the floors were mopped with this disgusting mop.
We spent our entire first day going to Walmart to buy cleaning supplies and spent the night cleaning because they said they couldn't send anyone out to clean until the next day. While cleaning we noticed 2 of the chairs completely broken. They said they would send someone out to fix or replace the chairs. That person never showed up nor did anyone show up to clean. Everytime we contacted them about the place being filthy they blew us off. They keep telling us we are working on it. We'll here i am back from vacation for 2 days and I guess they are still working on it?
I know this is a beech house and i know it won't be perfect. This place was disgusting and i have the pictures to prove it. I would not recommend staying in this unit or any unit Vacasa manages. Customer service was terrible and the "cleaning" was a joke. Honestly cleaning the floor with dirty toilet water isn't just gross its unsanitary and not safe.
I would post pictures but it does not allow me in this review