Grand Oak Resort en bord de l'eau Piscine/Spa/2 chambres king/kayak/Quai Animaux acceptés ; offres sep-oct

Thank you for your kind words. You were, without a doubt, our 5-star guests!

Thank you for your review and for highlighting our prompt communication and responsiveness regarding the hot tub issue. We're glad to hear the home provided plenty of space for your group and that you enjoyed the air hockey and foosball tables during your stay. Regarding the basketball game, it was recently damaged and had to be removed it. We apologize for the disappointment and are in the process of updating the listing to reflect this change so future guests have accurate information. We appreciate your feedback and hope to have the opportunity to host you again in the future.

Thank you for the 5-star review! We’re so glad you enjoyed the home, canal views, pool area, and that the space comfortably accommodated your group. We also appreciate you bringing the diapers issue to our attention — that certainly should not have happened, and we’ve addressed it with our cleaning team to ensure better attention to detail going forward. We’d love to host you again in the future!

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and that our accommodations met your expectations. Your kind words mean a lot to us and help us to keep providing a great experience for all our guests. We look forward to hosting you again in the future!

We assure you that we maintain our properties in impeccable condition, we treat all AC Units regularly, and this specific AC unit is only one year old. This event was beyond our control and we did everything we could to mitigate the discomfort. We are sincerely sorry to hear about your experience during your recent stay at our property. We understand that a malfunctioning AC system can be incredibly frustrating, especially when you're looking forward to a comfortable stay. Unfortunately, despite our best efforts, sometimes unforeseen issues arise that are out of our control. We immediately took action by engaging one of the most reputable AC companies in Tampa to address the problem as swiftly as possible. However, due to the nature of the breakdown and parts being back-ordered, the repair process took longer than expected. Throughout this ordeal, we made sure to keep you informed every step of the way and provided portable AC units to mitigate the discomfort caused by the malfunction. Additionally, we wanted to express our gratitude for your patience by providing complementary heat for the pool during your stay, worth $300.

Thank you for taking the time to share your feedback. We genuinely value all guest experiences, as they help us improve. We would like to clarify a few points mentioned in your review. Our listing advertises a dock, not a boat lift. The boat lift is available upon request, and permission must be arranged in advance. Unfortunately, the lift sustained damage during a recent hurricane, and since prior arrangements had not been made, its immediate use was not guaranteed. Nevertheless, we worked diligently to repair it and were able to provide you access by day six of your stay. Regarding the minor concerns you raised, upon your arrival, about the maintenance of the house, you noted that it was to avoid being held responsible. We acknowledged these observations and made a note of them. Cleanliness is a top priority for us, and had we been informed of any additional concerns, such as the items you mentioned under the bed, we would have immediately addressed them. In terms of supplies, we provide an initial stock of essentials (toilet paper, paper towels, trash bags, and basic toiletries) sufficient for an average group of guests. Larger groups or extended stays may require guests to purchase additional supplies during their stay, as is standard for most vacation rentals. We always strive to provide clear communication and a comfortable experience for our guests. We are sorry that this stay did not fully meet your expectations, but we hope you still enjoyed the beautiful surroundings and the time with your family.