4/10 Médiocre
Lisa T.
25 avr. 2025
Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté et exactitude de l’annonce
Its ok but not what we expected
We enjoyed our vacation but it could have been better. We were staying for a week and the main reason we booked was for the "newly updated pool & spa". Once we arrived to the villa we discovered that the pool and hot tub were empty & being worked on. Contacted the manager who said it be ready following morning. Needless to say that wasnt the case and we had no pool for the first 2 days but then stumbled upon the issue there was no water pressure to fill the pool once it was fixed and plumber had to come out. Then after that the pool was finally being filled with the water from the garden hose and therefore would take multiple days to heat up making it still unswimmable for our trip so I asked the manager to heat it for free to offset this. Which the manager pleasantly agreed to do. Then we had bug issues in the master bedroom and all the bathrooms but it looked as tho they were aware of the issue as there were bug traps in the room under the bed and in the bathrooms. And just when you think it cant get worse it does! There was trash piled in the back that wasnt cleaned up for the entire stay and just sat there. Then the contractors tore out BOTH SETS OF REAR EXITS and didnt even replace with temp stairs for the remainder of our stay leaving no rear exit/entrance which is beyond a huge Safety and Fire Issue! Then the demo from the stairs was just left there and my son ended up stepping on a nail! I wish vrbo let us put pics in reviews to help warn others!
Lisa T.
Séjour de 8 nuits en avril 2025
