Avis vérifié
2/10 Horrible
Kate R.
4 sept. 2024
Les points forts : Propreté
Les points faibles : Arrivée, communication, exactitude de l’annonce
BEWARE
Prior to the trip, communication was excellent. However we wished to check in at 3pm and were unable to reach anyone to check in despite calling and leaving multiple messages. We were able to check in a 6pm. Having a car to get to this location is a must as it is remote and walking from the train is not possible. Upon check-in it became clear that the property was the basement of the owner’s home. It did have a separate entrance. The host spoke only Italian and provided instructions for the VRBO in Italian only which created many challenges. Many of the features advertised did not work or were very difficult to work - espresso machine did not have all parts, jacuzzi was poorly functioning, oven did not work. The beds were extremely uncomfortable. As the owner of the chateau lived upstairs we were privy to loud conversations and parties. The worst part of this stay was on the last night when the owners had a domestic dispute so loud and violent we nearly called the police and were concerned for our own safety. We are requesting a refund for this property and will be reporting to VRBO. For the reminder of our trip, we cancelled any stays through VRBO.
Séjour de 3 nuits en août 2024