4/10 Médiocre
Anjali R.
7 déc. 2023
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Les points faibles : Propreté
House needs to be THOROUGHLY CLEANED!
Our stay at the house was average at best. The house is in need of some improvements.
Pros:
company was quick to respond and sent maintenance
the location
allowed us to check in 1 hour early
Size of home
Several washers/dryers
Huge garage which allowed the kids to play when it was raining.
Cons:
Our biggest complaint was the LACK of cleanliness of the entire house, but predominantly the kitchen.
We had to wash all of the pots, pans, cutting boards and silverware prior to using them ( food on cutting board, crumbs in cutlery drawer, etc).
The refrigerator was dirty and we had to wipe it down prior to putting any groceries away.
Coffee makers need descaling
Heavy dust on the silk flower arrangements
Broken speakers in family room and roof top
AC units are super loud
Several plugged sinks
Some lightbulbs were out
Perhaps it was lack of staffing due to the holiday weekend, however their response to our complaints was what was most disappointing. They took $500 off the bill and said “they would not take threats of a bad review from us.” We had written that we would “wait to write our review after hearing back from them.” The representative we spoke to said they treated that sentence as a threat. She said that they have many 5 star reviews and if we left an unreasonable/unfavorable review, that they would take it up with VRBO and have our review removed. In our estimation, this may be why they have so many 5 star reviews and no negative ones.
Anjali R.
Séjour de 4 nuits en novembre 2023
