MAISON AVEC VUE SUR LE LAC 4 chambres / 3 salles de bain avec piscine

Thank you for staying you and your guests were amazing!

I’m sorry that this was your experience Julie. As mentioned the day that you checked in was a very windy day as you had also commented on. Our pool Tax generally only goes one time a week and for your stay they stopped by three times. We’re unable to keep the property cleaned 100% of the time if wind is constantly blowing dirt into the pool. However, communication was always present. Hope you have a good experience next time!

Hi Trista, thank you for your feedback. I’m glad to hear you enjoyed the home and its location. I do want to clarify a few points regarding your stay. After checkout, the cleaning team documented significant damage to the linens, which required full replacement rather than standard laundering. For hygiene and guest safety, we do not reuse any linens that are visibly soiled or compromised, which is why the replacement cost was submitted through Airbnb’s resolution process. The claim was reviewed and handled directly through Airbnb, and any charges are determined based on their policies and supporting documentation. Regarding communication, we responded through the appropriate Airbnb channels during the claim process. For documentation purposes, all communication is kept within the platform. As for the other concerns mentioned, we take all cleanliness standards seriously and will continue to ensure the home is properly prepared for every guest. We always aim to provide a great experience and appreciate all feedback as we continue to improve.