San Bernardino, Californie (SBD-San Bernardino international)
Airport, San Bernardino, Californie (SBD-San Bernardino international)
68 min en voiture
Chambres et lits
3 chambres (8 personnes)
Chambre 1
2 lits 1 place et 1 lit double
Chambre 2
1 grand lit
Chambre 3
1 très grand lit
2 salles de bain
Salle de bain 1
Baignoire ou douche · Baignoire · Toilettes
Salle de bain 2
Baignoire ou douche · Baignoire · Toilettes
Espaces
Terrasse en bois ou patio
Cuisine
Balcon
Salle à manger
Lock
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Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball
Welcome to Jackhorn, an AvantStay home!
With Snow Summit ski resort only a stroll away, this serene cabin nestled amongst fragrant pines offers a dreamlike setting for your idyllic escape to Big Bear. The interior is open space living at it's finest, with soaring high ceilings, stone wall accents, and generous windows that frame the perfect view of snow falling outside. As the sun rises, head to the veranda and breathe in the crisp mountain air with your cup of freshly brewed coffee, then continue the festivities outdoors with an apres-ski BBQ feast or stargazing from the steamy hot tub. The cozy living area provides a haven after a day on the slopes with plush sofas and a fireplace to settle in for a movie or game night with your crew!
In the summer, go for a bike ride around beautiful Big Bear. In the winter, the slopes are at your fingertips, with the main ski lift only 6 houses away!
Nearby Activities: Snow Summit Ski Resort, Big Bear Alpine Zoo, Oakside Restaurant, Teddy Bear Restaurant, Big Bear Lake.
AvantStay provides a personalized hospitality experience to elevate your stay. With our Concierge Service, guests have access to our tech-enabled services like fridge stocking, private chefs, massages, transportation, special occasion celebrations, baby gear rentals, ski gear, beach gear, and more. For anything you need, we’re at your fingertips!
Home Truths: - This home allows pets for a fee. If undisclosed pets are brought into the home without AvantStay's approval there is a fine of $500 per pet. - Please note that we do not provide firewood, so you will want to bring your own. - This home does not have AC. - This home can accommodate 8 people but a maximum of 7 adults. - Please note, all persons (including infants, children and visitors) at the home are counted towards the total occupancy of the home. Guests cannot exceed the permitted occupancy at any time. - No amplified sound is permitted outside at any time. - Indoor sound cannot be loud enough to be audible at the property line. - Use of outdoor spas and other outdoor activities are prohibited from 10pm - 7am - Guests are responsible for disposing of trash at the local dumpsites in accordance with the City of Big Bear policy. Charges may apply if left on the property. - This Jackhorn home's backyard is semi-private and shares a low fence with our Jumper Home. - Bedroom 3 is the accessway to the back deck. - AvantStay plows and clears the driveway and one pathway to the front door. We provide shovels for guests to use should they wish to clear paths on any other part of the property.
Parking Details: 3 vehicles can park in the driveway. No street parking.
This home comes with a pack n' play travel crib and a high chair available.
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The room configuration is as follows:
Primary Bedroom / King bed Bedroom 2 / Twin over full bunk bed & twin single Bedroom 3 / Queen bed + 2 twin size tri-fold sleeping mats
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You will be asked to sign a Big Bear Good Neighbor Policy prior to your stay.
This is a smoke-free property. Violation of the no-smoking policy will result in forfeiture of the security deposit, a $300 smoking fee, and liability for any fire or property damage costs.
As part of our commitment to being good neighbors, occupancy limits and quiet hours (9pm-8am) are strictly enforced. No speakers or sound systems will be provided for use in our properties. Violation of any noise ordinances will be subject to fines that can reach up to $10,000 per violation.
Events or parties are not allowed without prior written approval and an additional fee. Any unauthorized parties or events will be shut down and a fine will be assessed. Please inquire for more information about our event policies and fees.
There is nothing more important to us at AvantStay than the health, safety, and experience of our guests & staff. We've enhanced our cleaning and sanitation protocols and are taking extra care to disinfect all surfaces between reservations with hospital-grade disinfecting solutions.
As a reminder, we do work with 3rd party vendors to maintain the property, and although we adhere to the strictest CDC guidelines and advise all contractors to wear PPE equipment, we can not always enforce. We strongly advise guests to please deny access if any vendors fail to meet and adhere to these standards.
IDs will be requested for verification after booking. All bookings over 30 days require a security deposit.
We report and prosecute all Credit Card Fraud.
License No. LC20200390
Ajoutez des dates pour connaître les prix
Services et équipements
Bain à remous
Cuisine
Lave-linge
Sèche-linge
Animaux de compagnie acceptés
Wi-Fi haut débit gratuit
Hébergements similaires
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Big Bear Lake
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Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Numéro d’enregistrement de l’hébergement : VRR-2022-1882
À propos du quartier
Big Bear Lake
Dans le quartier Summit Estates à Big Bear Lake, vous trouverez cette cabane à la montagne. Si les mordus de shopping craqueront pour les incontournables The Village et Interlaken Shopping Center, les amateurs de grands espaces leur préfèreront peut-être les magnifiques Stanfield Marsh Wildlife and Waterfowl Preserve et Eagle Point. En voyage avec toute la tribu ? Envisagez de passer par les fantastiques Bowling Barn et Big Bear Solar Observatory. Besoin de vous dégourdir les jambes ? Cette région propose une multitude d'activités telles que le ski.
Aéroport de San Bernardino international (SBD) - 68 min en voiture
Restaurants
McDonald's - 18 min à pied
Starbucks - 3 min en voiture
Carl's Jr. - 11 min à pied
Grizzly Manor Cafe - 2 min en voiture
Taco Bell - 3 min en voiture
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Oui, les animaux de compagnie sont admis au sein de l'hébergement.
Combien coûte un séjour dans l’hébergement Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball ?
À partir du 25 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball le 15 juin 2026 commencent à 201 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball ?
Le départ a lieu à 11 h 00.
Où se situe l'hébergement ?
Jouissant d'un bel emplacement à la montagne, cette cabane de la zone de Summit Estates qui offre un accès direct aux pistes se trouve à moins de 5 minutes à pied des sites suivants : Big Bear Mountain Resort, Snow Summit et East-Mountain Xpress Lift. The Village est à 2,8 km de distance.
Avis
9,0
Merveilleux
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 15 avis sur 26.
10 – Excellent
15
Note des voyageurs de 8 (Bien), d’après 7 avis sur 26.
8 – Bien
7
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 26.
6 – Satisfaisant
4
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 26.
4 – Médiocre
0
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 26.
2 – Horrible
0
9,2/10
Propreté
8,4/10
Arrivée
9,4/10
Communication
9,6/10
Emplacement
9,2/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
Talha C.
13 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The host was excellent, and AvantStay is very professional in what they do. The cabin was clean and well maintained, with clear instructions inside for cooking, the fireplace, trash, etc. They also checked in regularly via text and through their app, which was a nice touch.The only downside specific to this cabin is that it hasn’t been remodeled like some of the other listings, so don’t expect brand-new furniture or a trendy interior design. Also the bedroom bed in downstairs is a bit small (queen) and close to kids bunk bed room, so decide who gets that room by drawing lots.:) But that said, it’s extremely close to Snow Valley—literally a 2-minute walk—which made everything incredibly easy for us and the kids.I would definitely recommend this place for a family ski trip. However, if you’re planning a summer stay or a weekend getaway without skiing, I’d probably choose a more modern or “cooler” cabin.
Talha C.
Séjour de 2 nuits en janvier 2026
Réponse de VrboOwner le 23 janv. 2026
Thank you for your feedback. We’re glad the cabin, cleanliness, and proximity to Snow Valley worked well for your family ski trip, and that our team was able to assist throughout your stay. We appreciate your detailed notes on the layout and interior, as they help future guests make informed decisions.
Avis vérifié
10/10 Excellent
Kegan H.
11 mars 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great stay!
Great stay walking distance to snow summit
Kegan H.
Séjour de 3 nuits en mars 2022
Réponse de VrboOwner le 11 juil. 2022
It was incredible hosting you, ! Glad you enjoyed everything!
Avis vérifié
10/10 Excellent
Scot R.
19 févr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Family Stay
Close to Snow Summit, spacious and in better condition than many rentals in the area.
Scot R.
Séjour de 3 nuits en février 2024
Réponse de VrboOwner le 30 avr. 2024
Hi Scot, we're thrilled you found our rental spacious and in great condition! Being close to Snow Summit must have made your stay even more convenient. Thank you for choosing us, and we hope to host you again in the future!
Avis vérifié
10/10 Excellent
Dawn G.
1 août 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Management were really nice and helpful
Our experience was good and we are really happy with our stay at this property. Really nice cabin
Dawn G.
Séjour de 2 nuits en juillet 2022
Réponse de VrboOwner le 12 août 2022
Thanks for your recommendation! It was wonderful hosting you, and we are glad you enjoyed your stay!
Avis vérifié
10/10 Excellent
Jen A.
2 août 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Location
This cabin was walking distance to Snow Summit. Very clean and had everything we needed. Beds were extremely comfortable with quiet evenings so we slept well. We had a terrific time and will definitely be staying here again.
Jen A.
Séjour de 2 nuits en juillet 2021
Réponse de VrboOwner le 20 août 2021
Happy you enjoyed the stay and views!
Avis vérifié
10/10 Excellent
Sarah R.
16 juil. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Mountain bike trip
We went to ride the mountain and enjoy the cooler weather. The location could not have been better and the cabin was perfect for friends and family!
Sarah R.
Séjour de 3 nuits en juillet 2022
Réponse de VrboOwner le 12 août 2022
We are happy to hear you enjoyed your stay so much! Please don't hesitate to stay with us again in the future.
Avis vérifié
10/10 Excellent
Bryar J.
5 févr. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Gorgeous Cabin
We had the best time!! The location of this property and it’s cleanliness was perfection. It had everything we could have wanted or needed. We would definitely like to come back and enjoy this little piece of heaven amongst the snow and Mountain View’s.
Bryar J.
Réponse de VrboOwner le 5 févr. 2021
We are so happy that you all enjoyed what this wonderful property has to offer! You and your group were great and we would love to have you back soon.
Avis vérifié
10/10 Excellent
Robert N.
9 mai 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Big Bear Weekend
Great location! Cabin was nice, well equipped, and best of all, only a short walk to lifts! Like under 3 minutes. Highly recommended!
Robert N.
Séjour de 3 nuits en avril 2023
Réponse de VrboOwner le 9 mai 2023
Thank you for the lovely review, Robert! We are glad to hear you loved the location and views from our home. You and your guests were wonderful, and we would love to host you in the future!
Avis vérifié
8/10 Bien
Julie S.
12 févr. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Nice place and location
Great location and set up. We enjoyed our he games, foosball table, and hot tub. We had a few small glitches ( grill didn’t work, etc) but the management was responsive.
Great for 1-2 families with a close location to the slopes ;)
Julie S.
Séjour de 3 nuits en février 2021
Réponse de VrboOwner le 12 févr. 2021
We truly appreciate your valuable feedback and we'll improve more in the future. Thank you for being great guests and taking such good care of our property and we would love to have you back soon!
Avis vérifié
10/10 Excellent
Constanza A.
27 déc. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Vacation
It was such a great experience. Great communication with property owner. Had a complete blast! The location was spectacular. Will definitely want to do this every year!
Constanza A.
Séjour de 2 nuits en décembre 2022
Réponse de VrboOwner le 8 janv. 2023
Thank you for your glowing review, Constanza! We always make sure to try to provide the best service to our guests. We hope to serve you again in the future.
Avis vérifié
10/10 Excellent
Sara K.
28 déc. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Xmas weekend
Great and spacious property! cannot beat the location!!!! We were able to get in touch with someone very quickly if needed. we had a wonderful Xmas!!!!!!
Sara K.
Séjour de 3 nuits en décembre 2021
Réponse de VrboOwner le 8 févr. 2022
Thanks for your incredible review! Glad you enjoyed the views! It was great hosting your group.
Avis vérifié
10/10 Excellent
Joshua H.
15 avr. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Good layout and easy walk to slopes
Layout worked great for two small families. Hot tub was perfect and property managers were very communicative. Had an issue with a fire alarm battery overnight and the hot tub temperature one day, but both were addressed promptly. Would definitely stay here again!
Joshua H.
Séjour de 4 nuits en mars 2021
Réponse de VrboOwner le 20 avr. 2021
We truly appreciate your valuable feedback and are happy that we remediate the issue. You all were a pleasure to host and we are so glad we could accommodate your requests. Thank you for being great guests and taking such good care of our property and we would love to have you back soon!
Avis vérifié
10/10 Excellent
James P.
28 mars 2023
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
Perfect location
Located a few steps from Snow Summit Lodge and lifts, this location was stellar! The house was clean and the beds were very comfortable. Check-in was a bit weird but I think that’s mostly due to the rules/regulations of the city. Great stay and would do it again!
James P.
Séjour de 2 nuits en mars 2023
Réponse de VrboOwner le 28 mars 2023
Thank you for sharing such a lovely review, James! We would be thrilled to host you again soon!
Avis vérifié
8/10 Bien
Isaac B.
13 juil. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Overall wonderful
Excellent communication when things were wrong.
Isaac B.
Séjour de 5 nuits en juillet 2023
Avis vérifié
6/10 Satisfaisant
Miles T.
5 mars 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Everything was great except a few important things
The staff were great. Super helpful and quick to answer my questions. The place itself was pleasant. A few complaints: mattress was terrible, shower pressure was terrible, no hot pads in the kitchen.
Miles T.
Séjour de 3 nuits en février 2024
Réponse de VrboOwner le 8 juin 2024
Thank you for your feedback, Miles! We're glad to hear that you found our staff helpful and responsive. We apologize for the issues you experienced with the mattress and shower pressure, as well as the missing hot pads in the kitchen. Your comments are valuable, and rest assured that we've addressed these issues promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to host you again in the future!
Avis vérifié
8/10 Bien
Yolande H.
23 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location
Overall the stay was great. We had a few hiccups. Needed some kitchen basics and the spa cleaner turned down the temperature of the hot tub. When the teens came back from a day of snowboarding it was cold. The management company was quick to respond but water takes time to heat up. They need to fix the fan in the about the bedroom because in the master, you hear it click all night long if it is left on. We would rent again.
Yolande H.
Séjour de 7 nuits en mars 2024
Réponse de VrboOwner le 23 avr. 2025
Thanks for your feedback, Yolande! We're glad to hear that you had a great stay. We appreciate you bringing up the kitchen items and the hot tub issue, and we're glad our team was quick to respond. We'll look into the fan issue as well to ensure everything is working smoothly. We’d love to welcome you back anytime!
Avis vérifié
8/10 Bien
John N.
8 août 2022
Les points forts : Arrivée, communication, emplacement
Wasn't as clean as expected.
Overall was okay, just issue with what was expected and showed in pictures wasn't what was there.
John N.
Séjour de 4 nuits en juillet 2022
Réponse de VrboOwner le 24 sept. 2022
We truly appreciate your valuable feedback and we’ll improve more in the future. Thank you for being great guests and taking such good care of our property and we would love to have you back soon!
Avis vérifié
10/10 Excellent
Dustin P.
14 mars 2023
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
Big Bear Work Trip
Great experience. Took a client to Big Bear to ski snow summit. Love the proximity to the mountain. Check-in process could have been improved. Had to reach out many times to get instructions to enter the unit. Made for an anxious day as we were coming up at night and had no other place to stay. Got instructions about an hour before we made it to the cabin. One other small thing was the coffee pot was cracked so had to get coffee at Starbucks. Outside of that, all good.
Dustin P.
Séjour de 2 nuits en mars 2023
Réponse de VrboOwner le 14 mars 2023
Thank you for taking the time to review, Dustin. It's wonderful to hear that you had a great time during your visit overall. Rest assured we'll do our best to address the issues you pointed out. We always aim to provide a great experience for awesome customers like you. Thanks again!
Avis vérifié
8/10 Bien
Isaac B.
1 sept. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Overall a great location and excellent customer service.
Second time staying here. The master bedroom is extremely comfortable. The downstairs bedrooms: mattresses extremely uncomfortable. Can feel springs poking into our backs. The downstairs beds squeak if even just turning over. Woke up so sore. The customer service is excellent. Would be nice to have a TV in both of the downstairs bedrooms. The fan in the room with the bunk beds rattles and had to be turned off. Amenities are great though. The mattresses however: ouch.
Isaac B.
Séjour de 2 nuits en août 2023
Avis vérifié
8/10 Bien
Marcio S.
25 janv. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Excellent location and cozy accommodation.
This is an excellent house located really close to the slopes. Our family was very happy with the selection, as we had 2 kids (6 and 5) and it was very convenient to go back to the house in the middle of the day to have lunch and get some rest.The house is very well maintained and very cozy and comfortable. The reasons why I did not give a 5 star rating may seem trivial, but worth mentioning.- not enough knives for 8 people to eat at the same time;- no placemats, so there is a risk of ruining the wooden table;- only one kitchen towel, so it makes it hard to manage cooking and cleaning at the same time;- now, for the most important. The dishwasher needs to be deep cleaned ASAP. The dishes were coming out as dirty as they went in and, when I looked inside, the bottom filter was very dirty, so we ended up hand washing (or rewashing) most of the dishes. Which makes my earlier point of only one kitchen towel a little more relevant.
Marcio S.
Séjour de 3 nuits en janvier 2025
Réponse de VrboOwner le 27 janv. 2025
Thank you so much for your feedback, Marcio! We’re so glad to hear that the house was a great fit for your family and that the location near the slopes was convenient. We truly appreciate you bringing up the issues you encountered, especially with the knives, placemats, kitchen towels, and dishwashers. We will address those concerns right away to ensure future guests have a better experience. Your input is valuable, and we hope to host you again soon!
Avis vérifié
6/10 Satisfaisant
Blaine T.
20 avr. 2023
Les points forts : Emplacement
Les points faibles : Propreté et arrivée
Convenient Location
The location is walking distance to Snow Summit which is great. The road is busy, but you can just walk to the lifts. The house was not very clean when we arrived and smelled badly of cigarette smoke. The communication with the rental agency was difficult because there was always a different person contacting you and then there was no follow through. The hot tub had not been cleaned and no one was sent out. Overall, it was fine and there was a lot of room, but we would not stay again and not recommend this property. Especially because the cleaning fee was so high and the house was dirty.
Blaine T.
Séjour de 2 nuits en mars 2023
Réponse de VrboOwner le 4 mai 2023
Hi, Blaine. We’re usually known for our exceptional guest experiences, and we regret that we didn’t live up to those expectations here. This is definitely not what we want for our guests! Utilizing your feedback, our team plans to address the issues you pointed out. We appreciate your feedback as we are always looking for ways to improve!
Avis vérifié
6/10 Satisfaisant
Jodi A.
30 août 2022
Les points forts : Propreté et communication
Les points faibles : Arrivée, emplacement, exactitude de l’annonce
The cabin is beautiful and very comfortable and fit 6 adults nicely
The check in process was confusing and complicated when it didn’t need to be. The jacuzzi broke twice so only used it 2 days out of 5. The shower head in the master needed replacing and was the second day. There was a flood in the carpet at the foyer from recent rains. The next day they had a guy with a rug doctor and someone to fix and clean the jacuzzi. The kitchen was I’ll equipped for anyone to cook meals which we did everyday. It’s on a very busy street which I guess we should have guessed being it’s on Summit Blvd and at the base of Snow Summit. We did not know it has a lot of traffic due to mountain bikers. However, we really enjoyed our stay with our family of 6 adults. We played board games that were offered. Played corn hole in the back which we brought. Should be offered. And had great meals around the large, family style table. I would not rent this cabin again due to the traffic noise, jacuzzi issues, water pressure and I’ll equipped kitchen. But we made the best of it. AvantStay who is the management did reply quickly but there is a big difference between a management company running a vacation rental vs a family. I’ll choose a family vacation rental everytime because they care and use it themselves so it’s well equipped and spa like. This was not that!
Jodi A.
Séjour de 5 nuits en août 2022
Réponse de VrboOwner le 19 sept. 2022
Thank you for sharing, Jodi! We take these concerns seriously and will use your feedback to improve moving forward. Thanks for being such a great guest!
Avis vérifié
6/10 Satisfaisant
Sarah N.
10 avr. 2023
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
This property is in a great location and very comfortable.
Actually renting this place was somewhat of a nightmare. We had a originally booked a weekend in February for skiing, however due to a state of emergency being declared in the area and all roads being closed, we were not able to access the property. The property would not consider a refund even though hotels and rental agencies (they won't let you even mention. The other one in your review) were all giving refunds . I contacted VRBO who got them to agree to reschedule then they told us we had to reschedule within 30 days and the only dates they had open were weekdays. Vrbo got them to agree to extend that for 60 days, which still wasn't ideal. They wouldn't even let us chose another property that was available at a time that worked for us. When we finally got to the check in process it took several emails and texts because they first told us we had a 2 hour window during which we had to check in in person. When I told them we wouldn't be arriving by the 6pm time their office closed, they did send me a code to access the property, but not the address. That took another several messages in which they kept telling me I had to check in in person and fill out some form that I had already filled out. And then when we did arrive at 11pm at night the code to the door didn't work, and there were no street numbers on the house, so we had to guess based on pictures, and the house next door is identical.
All in all, the place is great once you finally get in. The property management company AvantStay is a nightmare. Having to take our ski trip after the winter snow was done and well into slushy spring skiing was a bummer. Had they just let us rent a different place earlier in the season it would have been a lot better
Sarah N.
Séjour de 4 nuits en avril 2023
Réponse de VrboOwner le 25 avr. 2023
Thank you for taking the time to share your concerns with us, Sarah. Though it’s never easy hearing that we’ve disappointed one of our guests, we appreciate you taking the time to share where we fell short. Utilizing your feedback, our team will do its best to address the issues you pointed out. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us so we can give you an extra special experience.
Avis vérifié
10/10 Excellent
Ramona H.
20 déc. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Weekend Getaway with the Family
Overall we had a great time. We ran into a small snag with check in but the management team handled the issue quickly and refunded our early check in. On the first night we came home to no hot water (tripped breaker) but like the issue with check in the management team sent someone to fix the issue and it was taken care of in about 20 minutes.
The cabin was clean when we arrived, the instructions for the heater, and hot tub were posted and easy to understand, the kitchen was well stocked with pots/pans and utensils. The only things that could be added as a convenience would be salt, refills for the seasoning tower and cooking spray. Other than that I was satisfied with the set up and there was list on the refrigerator of the local stores to pick up anything I needed.
The location was the reason I booked the Jackhorn, we're a family seven with teens and small children. Our older kids were able to walk to and from the cabin after snowboarding while I was able to play in the backyard snow with the little kids. Later my husband and I were able to hit the slopes together while the kids watched movies. It's literally a 2 minute walk to Snow Summit.
We had a great family weekend, and our kids are happy!
Ramona H.
Séjour de 2 nuits en décembre 2021
Réponse de VrboOwner le 3 févr. 2022
Ramona, we are thrilled that you had a wonderful stay with us! Thank you for your review, and please come back any time.
Avis vérifié
8/10 Bien
Cindy A.
28 août 2021
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Great location for all Big Bear activities!
Just what we needed for a spur-of-the-moment getaway!
Cindy A.
Séjour de 2 nuits en août 2021
Réponse de VrboOwner le 3 sept. 2021
We truly appreciate your valuable feedback and we'll improve more in the future. Thank you for being great guests and taking such good care of our property and we would love to have you back soon!
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Vous êtes reçu par AvantStay
At AvantStay, we pride ourselves on our guest experience. We do the trip planning - so you can spend more time on vacation. With 24/7 customer support, a dedicated concierge, and tech-enabled touchpoints from the moment you book to an easy and seamless check-out, we make your experience as carefree as you could possibly want it to be. AvantStay features 500 homes in 30+ destinations and is growing quickly. For any questions about your next trip, please don't hesitate to reach out directly and we'd be more than happy to help your vacation come true.
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