2/10 Horrible
Casey Z.
13 avr. 2025
Les points forts : Emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
The Cockroach House
We arrived and the house was dirty, but the location is incredible. Upon arrival I immediately called VACASA to ask if they could send someone to clean the house or be able to move us. They told us they needed to talk to the local team and would let us know. So we went for a walk on the beautiful beach and waited. Called again and were told the same thing. After the third call I called VRBO directly and they called the host and we were told they would refund the cleaning fee and one night or we could move at this point we have cleaned the kitchen l, bathroom and table and swept because I needed to feed our children, so we decided okay that’s fair we will clean and stay. Fast forward we go to bed (the beds had been changed/bedrooms were clean) and my son wakes up to use the restroom and sees cockroaches! So we look now that it’s dark and they are in the kitchen and all over the Lani! Thankfully we did not see any in the bedrooms! I immediately text and email at 2 am and ask for a full refund.then start looking for other places to stay. I finally call VACASA around 6 am and they inform me that they need to talk to the local team. Hours later after we have already left around 10 am they text and say that they have 24 hours to remedy the situation and will not give us a refund. They wanted to fumigate and clean! Long story short after multiple phone calls (hours of time) and then calling VRBO again they finally agree to a refund over 12 hours after my first request!
Casey Z.
Séjour de 4 nuits en mars 2025
