The house is perfect for a family. The living space is huge w plenty seating for everyone and itâs very comfortable. Huge tv w all the apps. The hot tub was great and the huge deer in the morning right out the window was an added bonus. Highly recommend.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a great weekend ski trip
We enjoyed our stay at the Sugar Shack. Previous renters had messed with the smoke alarms but the rental company fixed it the next day. It was a quick drive to Sugar mountain parking. We mostly stayed upstairs which was peaceful and offered good views of the area. We also spent a lot of time in the hot tub and the patio. We did struggle to figure out where to put trash and we tried to drive it to the address listed but they were closed on our check out day, which was a Sunday. All together we had a great trip and would stay again.
Great location to slopes. However, no trash receptacles to put trash in outside. There were bags of trash left from the previous guests in the bathroom and bedroom with nasty stinky diapers, which we had to take their trash and ours, drive to the nearest community dumpster and unload it, and of course the gate is locked on Sundays.
Had a lovely Christmas at the property. Beds we comfy and the huge sofa in the living room accommodated the whole family. Kitchen has all the equipment you need to cook a Christmas dinner. Very close to Sugar Mountain ski resort (a few mins drive). The hot tub was perfect to relax in at the end of a dayâs skiing. We will be back.
The property was exactly as listed. It was very clean and well kept I would definitely stay here again. It is super close to the ski slopes which is always amazing!
The property title says the property is âpet friendlyâ, however this is a straight lie as the property does not allow for pets. Brought a pet assuming the listing was correct and they charged my credit card without notice, asking, or consent after we had checked out for bringing a pet. No pet fee was included on the upfront bill. Property was similar to the pictures but would stay away from this rental company.
We had to cut our vacation short for unfortunately reasons but the rental was nice. It was very clean for a house that allows dogs. It didnât smell. We enjoyed the one night we did stay. It was warm and cozy.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was clean when we arrived, and had all of the amenities with a well-stocked kitchen. Close to slopes, and easy to get to.
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very clean. I thought the rental agreement that I had to sign, after I paid was over the top.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is my friends and I's second stay with RRR and it was great again! We LOVED this rental space (perfect for the 5 of us)! It was clean when we arrived, super spacious yet not too big, and the kitchen/dining area was the perfect size. The only downside was that we could not use the hot tub due to the hose being too short/the spout being far away but the rental stands on its own without it. The porch was great and if it hadn't rained we would have gotten a lot of use out of it. The driveway was perfect for two cars (a C-RV and a Sedan) and the drive up was smooth and easy. The drive down to sugar mountain was quick as well (less than 5 minutes).
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Went skiing and it snowed!! House was great, lots of room and comfort. Best to leave lower bedrooms doors open if really cold. Heater in hall is necessary . Once we figured that out it was great. Driveway unusable when iced. Parked at bottom and walked up. Nobody minded! Quick deposit refund!
Need to be cleaned up but great location and is fully equipped.
The unit had a great location but needs some cleaning.
The exterior deck had a lot of debris like twigs and the furniture was not clean enough to sit on.
The interior had a lot of dead bugs by the windows and doors, a not-so-fresh odor, and had a lot of dust around the baseboards.
There was nowhere to put the trash. It is in need of a bear box outside the unit for trash.
The unit did have everything you need for a stay though. Fully equipped.
The drive is extremely steep. I recommend a high-profile vehicle in the summer months at the very least. My 4wd Highlander was losing traction during wet conditions.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and I have been vacationing at Sugar Mountain for many years and have stayed at several different cabins. This was our first time at this Timber Ridge address but it will not be our last. It is very comfortable with all the amenities you have at home. 2 bedrooms are on the first floor sharing a full bathroom and the kitchen, living and master bedroom is on the second floor with a wrap around balcony. A huge extremely comfortable leather couch perfect for taking afternoon naps and all the cable and WiFi you need. The driveway is pretty steep so I recommend an all wheel drive/ 4x4 vehicle for stays during the snowy months. The driway was a little icy when we stayed but with a simple phone call they sent someone to plow and spread salt to resolve the issue. Super dark at night, there was a few flood lights that were out but it didn't really affect us and I'm sure if I had reported it they would have taken care of it right away. If I had to say one thing I didn't like about the place was the tiny master shower. I'm 6'1" 250lbs and it was very "cozy" to say the least but again, not really anything we couldn't deal with. P.S. During the winter months, DO NOT shower one right after another, limit showers to 10 minutes and do NOT run the washing machine or dishwasher until everyone has showered! Just like with any house the hot water heater can only do so much and the cold water up here is cold, not like the cold water in Miami.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The reason we chose this place? The whirlpool. Guess what? ItDidnât work. The second day they sent maintenance out to say âyep, itâs not workingâ though they said at checkin it had been serviced the day of our arrival. Only solution? Have a whirlpool service person come out. That did not happen. So they refunded the nominal (compared to cost) whirlpool fee. Although the people at the rental co were polite, more could have been done for this major disappointment. Other quibbles? It is up a steep hill and we had to shovel to get upIt on arrival. Not enough blankets. They say there is a shuttle to resort but the stop is a long walk in ski boots.
We are repeat guests at this house. House is comfortable and the kitchen is completely stocked with dishes, cookware and utensils. Itâs convenient to tennis and golf, and short drive to banner elk. We will be back next year!
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Perfect for us - 2 adults, one 3rd grader, and 5 teenagers. Layout was perfect for the family upstairs with the high schoolers downstairs.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My wife and I go to sugar mountain every year for my birthday which resides in January. Three of the main features that we look for and filtered through VRBO were: hot tub, pet friendly, and ski and ski out. Those three were the only requirements that we were looking for, and of the utmost importance. So my VRBO search landed us on the sugar shack. The price I thought was fair, so we booked it. Upon arrival on Monday January 9th, the first thing we did after unloading the car was head straight for the hot tub after a long ride to North Carolina. We noticed that the water was 49° in the hot tub. So I turned on the Jets and the heater and after a couple hours notice the water was not any warmer. I called the after hours maintenance line to discuss the issue and the young lady said she sent an email a week ago letting me know that the water did not work on the hot tub. I checked my email and she actually sent two days prior to our arrival, not 7 days. I explained to her that I was highly dissatisfied and she basically acted like it was a "tough luck" type of situation. Two days prior to our arrival there was no way we could have done anything about it regardless. Mind you my wife and I have worked again disappointed. So we then start checking the cleanliness of the house. We took multiple pictures of many areas that were not clean, blankets that had food stains on them, dried up spaghetti sauce or chili, the carpet in the master bedroom was disgusting with pet urine, shower head and master bathroom was full of mildew or mold. The ONLY shower upstairs. The heater on the back porch did not work, was not a ski in/ski out location or did not have designated walkthrough to slopes. I work in the construction industries and deal with the general consumer on a daily basis. The customer service that I received from the management company was subpar to say the least and ZERO effort in "Making the situation RIGHT for me the customer. I will attach pictures or send via email
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We planned a trip to Banner Elk with very short notice so could not find a boarder for our dog in advance. Our expectations for cleanliness and quality of furnishing were not very high going into a pet friendly short-rerm rental. We were pleasantly surprises. It was actually one of the cleanest units we have stayed in the area, and we have stayed in many. Only complaint, mattress in master bedroom is way past needing replaced.
Tammy J.
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