TRUE BEACHFRONT HOME DIRECTEMENT SUR DES SABLES BLANCHES DE SUCRE AVEC PISCINE CHAUFFÉE - IDYLLIC

Thank you so much for taking the time to leave us a review Janet and it was a pleasure to welcome you back for the second time. We are obviously disappointed that we went from 5* last year to 3* this year due to the temperature of the pool. The pool heater was checked twice during your stay, there were no error messages and it was working. As you know it was an exceptionally cold week for the time of the year with overnight temperatures dropping right down and as we explain in our listing if this occurs then the pool heater will not bring the temperature up to 85 degrees. Just a note that we do not charge extra for the pool or pool heat. We want all our guests to have a wonderful experience as we truly value your business so I am sorry that on this occasion the unusually cold weather caused a problem.

Thank you very much for taking the time to leave a review Sheryl and we are so pleased you enjoyed your vacation. The exterior of the home is always a challenge when directly on the beach. This year was exceptionally dry and the deck opened up more than usual. The deck is being addressed this month and boards replaced where needed. Wishing you and your family happy holidays and we hope to welcome you back again.

Hi Bill, Thank you so much for reviewing your stay and it was lovely to hear from you when you left that you would like to stay again. We looked for signs of a mouse after you left and could fine none but we do ask guests to keep the doors closed and put food away as you will always find mice out near the beach. We came out to the house as soon as you called us about the shower as you said there was no hot water in that bathroom. We had asked you on the phone which way your were turning it and you told us you had tried both ways but in fact when we got there you had not turned it the right way. Once that was established I believe you had plenty of hot water. The coffee maker seems strange as it is working just fine when we ran it after your stay and other guests are using it too - it is quite new. but we will certainly keep an eye on it. The ice maker too is also almost new and seems to be just fine but there are also always ice trays in the freezer for guests to use as previously this fridge did not have an ice maker. The handle on the guest toilet has to be held down to flush deeply - I will certainly put a sign on it. I appreciate that it isn't always easy to get used to a new house in a short period of time and I will certainly take your comments onboard and see if we could leave any signs that would clarify how things work more clearly. We wish you all the very best going forward.

Thank you so much for taking the time to leave a review Carolyn. We do encourage guests to contact us with any issues and wish you had reached out to us while staying. When you left we found the toilet plunger left next to the toilet which we then found to be blocked and we would have been happy to come and unblock it for you as it is an easy fix.. The plumbing is to code and the steps down to the pool were replaced with new a couple of years ago. The wooden deck goes with the territory of a beach house that sits in the full sun - unfortunately composite decking would be extremely hot to touch. All feedback is gratefully received as we want all our guests to have a wonderful vacation and we do address any issues that are bought to our attention. It was so great to hear that Liora perfected her swimming.