The pictures on the listing are very misleading. Definitely needs a deep clean. The chairs a very nasty, pictures and wall in dining room need dusting so bad, you definitely donât want to walk around barefoot bc your feet will be black. The chairs outside are so rusted and there arenât as many as pictured. When they say parking is tight it is very! We do d good bc husband drives 18 wheeler so he is use to this.
Parking was terrible for a big SUV. We ended up paying for parking all week. The pool code did not work even after reaching out to the host numerous times and never getting an answer. I finally got a code off of an employee at the resort. The room is outdated. The bed is falling apart in one room and the showers barely work. It was a nice resort for our party of 6 but it needs work badly.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We booked the condo for a week in June with 3 other couples. Perfect for that as it has 4 Bedrooms each with its own bathroom. Unit was very clean with a large balcony. Parking is tight and loading and unloading for the stay is a little hectic as there really isn't much room for that. Overall a very good place to stay.
Rating Details:
The property manager was more than helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
There is really no good parking area. We had 12 guests in total and got two passes. One for a spot under the building that the vehicle couldn't fit, and another for the overflow lot that was always full. There is public parking a good walk away that cost around $85 for the week. We have little ones and we were constantly having to clean their hands and feet because the floors made them turn black. Our socks and feet would turn black as well. The floors were not cleaned properly. We were informed that this property is up for sale, which would probably explain why there were holes in the walls and broken locks on the doors, broken trim, molded areas around the tubs, etc. For the price we Pais, We have stayed in alot nicer places than this, cleaner ones and had adequate parking for everyone. If you just need a roof over your head during your stay, this place will work but if you want it to be clean, feel safe, and have easy parking access, this place isn't for you. I will add that a 9am checkout time is insane as well. We have always been use to 10am or 11am. The cleaners literally showed up at 8:45am, wanting to start cleaning as we were getting our final items out.
WATCH OUT FOR PROPERTY MANAGEMENT COMPANY! Check reviews before you book!
Multiple issues with our condo for our stay. They go against VRBO policy and charges 4% EXTRA for using your card to pay remaining balance after deposit. Check the BBB rating of Emerald Coast Destinations- they donât pass (so itâs not just this review). We had a water pipe bust and water flooding the condo and took over 26+ hours to get someone out, now there is water damage in kitchen cabinets. They kept telling me they informed a maintenance team member and would send someone out. Our condo had taped and covered smoke detectors, which illegally goes against Floridaâs fire and safety code. After reading other reviews it seems this is a very normal thing with this company and rental service. Even members of the condo state that they are after your money and lie to you. Duringthe thunderstorm during our stay, we woke up in the middle of the night to water pouring in the front door that doesnât shut or seal and had to mop water to the dining room and bar the door shut with a chair to keep it shut. DIRTY floors (your feet turn black walking in your own condo), doors falling off hinges, dirty filters on dehumidifiers you have to empty 3x a day, etc. There was BACK MOLD in the whole bottom of the fridge! $325 cleaning fee wasted! Good luck sleeping in one of the Masters, the room stays about 82°.
It is a vacation. We look forward to every year. With our family
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We love the Panama City area the ocean Ritz condos we go to have a good time a nice place with family and accommodates all of us not much in complaining how clean the units are and stuff because we clean ourselves Very much satisfied with the property commendations thereâs room for improvements on everything but real satisfied nothingâs perfect but very satisfying. I will give it an 9overall condition. Location weâve been there six years had a few problems, but always satisfying and we always come back
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was very clean. However there was a door on the master that did not close correctly due to someone tearing off a hinge and the laminate was coming off. The air did not feel like it was working that great in two of the bedrooms there was a couple of holes in doors and wall where someone hit them. There was no mattress in the trundle bed. I called the management company and talked to a very nice lady who said she would get with the maintenance people asap and apologized however nothing happened all week.
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location, we had the 4 bedroom 4 bath. They had plenty of extra cover and even a blow-up mattress is needed. The rooms needed a good cleaning and decorated. The âHotel Police â was in the room next to us and accused us of throwing something off the balcony and threatened to go back and look at the cameras. I insisted he do just that. All of our fire alarms went off at 3 in the morning while we were asleep and the same guy came over and said we canât keep our patio doors open any more. The next morning maintenance cane fixed our fire alarm.
Condo was spacious and well laid out. Main door had no security locks and wasn't sealed well. One bedroom door was crooked and stuck. Took 2 1/2 days and five contacts to get plugged toilet fixed. But worst of all - On our floor on the public balcony (street side) there were three unlabeled, unlocked storage bins with beach supplies . The bins were exactly like the one at the pool which was for the public. Nothing in the extensive rules or postings indicated these were private. So from one of the bins we borrowed a few sand pails and a chair and returned them later the same day. 2 days later we received a phone call from the management company that we were being evicted immediately by the condo HOA because the security cameras caught us on tape 'stealing' from the bins - which they said were not public. They would provide no contact with whom we could talk. They said they couldn't help. We contacted the host who didn't respond. We contacted VRBO who tried to set up a 3way call with the host but could not reach him, but said his management company promised he would contact us. All we got was a message asking if we'd contacted his company, which we had already told him we had. We gave him our cell phone # and asked him to call us - he never did. So we moved out and lost our 2nd week of the reservation with, of course, no refund. A traumatic experience for our family - especially our grandchildren. A very unprofessional, unethical lack of response from the management team.
Rating Details:
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo is nice, the balcony and view is probably the best thing about it. Itâs not fancy so if thatâs what youâre looking for you would be disappointed, but it is very spacious and was acceptable for us. One thing I would suggest is bringing plastic utensils, a condo that can sleep 12 and only has like 6 of each is crazy. But the worst part and reason I wonât stay again in this condo building is the parking which was a nightmare. I could imagine what itâs like during the bust season. We have a big SUV and the spot for this condo is dead end and against a concrete wall. The overflow parking is a joke and our second vehicle end up having to park in the overflow, overflow parking paying 12.00 for the day.
My overall impression was good of this property. It could use some deep down cleaning and they haven't replaced the chairs to the outside balcony tables. The washer also had a horrible smell that no matter how hard I tried to clean I couldn't get the smell out. The parking is horrible also, we had 2 vehicles, one barely fit in the assigned parking and there was never a space in the overflow parking so we had to pay an additional 86.00 for the week to pay to park.
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The location was good but parking was a disaster. We received 2 parking passes but overflow was always full and there is only 2 handicap spots for the entire building. I specifically requested handicap parking since a family member was in a wheelchair. Also, only one elevator was working which made the wait time very long at times. As for the condo, only one of 5 TVs had service and it was a Roku device. Due to these issues, we will not rent this condo again.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The good thing about the place were the views and the queen and king size beds, and the balcony. The listing said sleeps 13 but there was no mattress for the trundle bed and no railing for the top bunk with screws hanging out. There were many repairs that were needed. Broken toilet, broken shower, 3 broken chairs, broken freezer door handle, dirty floors and not good internet. Some of the repairs were made halfway through our time there. Terrible parking and hard to find your assigned spot. Hoping for money back.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great time, good location, parking garage hard to get out of. Condo needs total refurbishment with ceiling work, paint and furniture. The patio was fantastic Overall condo was clean and kitchen stocked well. Had a great stay with friends.
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The location was perfect. The rest of the experience was not the greatest. The unit could use a good cleaning. No cleaning/basic supplies provided, (1 D/W pod and 1 garbage bag). Water-stained ceilings, dust on doorframes, one mirror supported by towel rack, leaking toilet, only one elevator works. Sliding doors don't lock. Sparce bedding and mold in the washing machine. TV's didn't work in all the rooms, cabinet trim hanging by a few nails.The unit needs a lot of care/cleaning before it's rented again.
Walked into a beautiful condo. Perfect sleeping for the 11 of us. Being our first time we werenât sure what to expect so having to buy trash bags, toilet paper and paper towels, dishwashing liquid/pods was just surprising. We bought above items as requested. Again we didnât know what to expect. Only 1 tv in the bedrooms worked so at night we couldnât do our normal watching of tv. Instead of calling and asking we just played cards or other activities instead to settle in for the night. The hot water heater went out on our last day and we waited till afternoon to call as we thought that we had taken too many showers, ran washer and washed some dishes by hand that we had just done it all to fast. However, 5 hours later still no hot water, called office and within a couple of hours someone was there looking at situation and we had hot water for remainder of stay. I will definitely stay here again.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First of all I was going down to park and the hill put a whole in my exhaust so parking sucked also they had 24 floors and like 3 condos on each floor and they had only 1 elevator so that sucked even more so when I go back I will not be staying here again wasn't worth all the money I paid for it
Broken elevator- walked up 14 flights of stairs holding my 6 month old.
1 roll of toilet paper for 14 adults
1 trash bag for one week (we used in 1 day)
Ice machine in fridge broken
None of the TVs in all 4 rooms worked- batteries dead in half the remotes.
Smoke detector beeped low battery entire week.
Broken dishwasher
Jacuzzi in every room didnât work- all broken.
Water had one temp- scalding hot
Parking was HORRIBLE. So so so horrible.
When the elevator did work there was an hour wait all hours of the day
1 room had no air and was so hot entire time
Our pool was green compared to the neighboring condominiums.
I contacted owner & host and was informed all of these issues were addressed- they most definitely were not and we still paid full price for one of the worst condos in all of PCB.
Ceiling is chipping in several areas and fell on us.
Very poor house keeping, AC unit had no air filter, Dishwasher broken, one king bed broken, Toilet not steady, ceiling is falling a parts, Elevator is very old, Parking lot is a nightmare and both our vehicles end up had minor damages.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We contacted management 5 days straight as soon as we got there & reported several issues. Two of the beds were brokenTv cable didnât work on any of the TVs No sheets or linens for the pullout sofa bed were ever brought up. Dishwasher has water standing and refrigerator doesnât keep anything cold. Each day we called they would apologize and say they were sending someone straight up but no one ever showed!The only positive about this is the location!The parking & all the maintenance issues going on during the busiest time of the year is HORRIBLE