Scala Top Apartment in Trastevere

Thank you for your feedback. We would like to clarify that all our apartments are thoroughly checked after each check-out, and no issues with the washer were reported either before or after your stay. We also did not receive any communication from you regarding these concerns. It is possible that you contacted your check-in representative, who is not available after the check-in process, as clearly stated in our communications. To ensure that any issue is promptly addressed, we always encourage our guests to contact our support team directly. If we are not informed, we are not in a position to assist, as we cannot be aware of issues unless they are reported to us. Regarding the pillows, they were recently purchased recently. However, comfort is subjective, and what may not suit one guest may be perfectly comfortable for another.

Thank you for your feedback and for highlighting what you enjoyed — the location, the quiet, the elevator, and our communication. We're sorry the apartment didn't meet your expectations. However, we'd like to clarify a few points. The listing clearly describes a one-bedroom apartment of 50 sqm, with a sofa bed in the living room as a third sleeping spot for one guest. This is accurately reflected in both the description and the photos. Regarding size: 50 sqm is stated in the listing. Wide-angle photography is standard across the hospitality industry, but the measurements are always there for guests to review before booking. As for the black mold: this is false. The apartment is professionally cleaned and regularly inspected, and no such issue exists or has ever been reported. This claim was not raised during your stay or at check-out, and we can only conclude it was added to discredit us. We work hard to offer a well-maintained, honest listing and we do not deserve to have false statements made about our property in a public review. We hope future guests will find the listing details helpful in choosing the accommodation that best suits their needs.

Dear Guest, we do not understand the reason why you left a one-star rating without providing any explanation or feedback. Reviews are meant to reflect a guest's actual experience and help both hosts and future travelers. A one-star rating without any comments or details only harms the property's overall rating and does not provide any useful information about what, if anything, went wrong during your stay. If there was a genuine issue, we would appreciate the opportunity to understand it. Otherwise, a rating of this kind appears unfair and unsupported by any factual explanation.