Number Five Apartment in Trastevere

Thank you for your feedback. We are, however, unable to agree with the claim that the property caused a fungal infection requiring hospitalization. No such issue was reported to us during your stay, and we only became aware of this allegation through this review, posted two weeks later. Had we been informed at the time, we would have been happy to investigate and address any concerns. The property is regularly cleaned, sanitized, and maintained to a high standard, as reflected by our consistently strong guest ratings and feedback. We take any health-related concern seriously, but a direct causal link between a medical condition and the property cannot be established simply by stating it in a review. We therefore cannot accept this allegation as a factual representation of the property or the stay.

Thank you for your kind review! hope to see you again soon!!

Thank you for your feedback. However, we would like to clarify a few points to ensure an accurate account of your stay. First, the towel set provided for each guest includes two towels, not one as stated in your review. The apartment also has sufficient blankets for all beds, stored in drawers and available storage compartments. Your stay was in early October, when temperatures in Rome were still mild, but the apartment was nevertheless equipped with duvets for everyone's comfort. Regarding the alleged lockout, we have no record of receiving any communication from you about being locked out. We are therefore unable to understand this comment, as we were never informed of such an incident. As for noise, Trastevere is one of Rome's liveliest neighborhoods, famous for its nightlife, restaurants, and vibrant atmosphere. We recommend that guests consider these characteristics when booking, especially if they prefer a particularly quiet environment. Finally, the humidity you mention followed a period of particularly heavy rainfall. We regularly maintain and monitor the apartment to address humidity-related issues because we care about offering our guests a clean and comfortable stay. We respect every guest's right to share their experience, but we believe it is equally important to clarify these points so future guests can form a balanced and informed opinion of the property.

Thank you so much!

Thank you for taking the time to share your feedback. First of all, we would like to clarify that we regularly issue invoices for all payments, made by card or in cash. There is absolutely no intention to avoid taxes, and we are sorry if there was any misunderstanding regarding the cleaning fee communication prior to your arrival. Regarding the cleanliness of the dishes and glasses, had you informed us during your stay, we would have been more than happy to promptly check the issue and arrange for the cleaning company to return and properly rectify the situation. As for the dishwasher, please note that it is not listed among the apartment’s amenities, so we are surprised by the expectation of finding one available. We are glad you appreciated the location. The apartment is situated in one of the liveliest areas of the city, which is part of its charm; however, guests seeking peace and quiet might find it less suitable and may prefer a more residential neighborhood. Concerning the courtesy kit, we would like to remind you that this is a self-catering apartment. Therefore, only a basic initial set is provided, and no ongoing supply is included.

Thank you for your feedback — we appreciate it, even when some points are difficult to read. We're glad you enjoyed the shower, hot water, and location. A few clarifications for future guests: Public transport: the apartment is a 2–3 minute walk from multiple bus and tram lines. We're happy to share stops upon request, though we must admit some surprise — the bus stop is just steps away, in the main square. Pillows: all are laundered and/or replaced regularly. With 8 pillows for 5 guests, availability is not an issue. We're confident in our standards and find this comment hard to reconcile with how the apartment was prepared. The step: clearly visible in the listing photos and typical of historic Trastevere homes. The property is not listed as single-level. We regret the incident and hope no lasting harm was caused; as the step is documented in the photos, we are not in a position to assume liability. Drying rack: provided on the private terrace exclusively for our guests. Dryer: the listing description caused confusion due to a VRBO synchronization issue, which has since been clarified. Noise: Trastevere is one of Rome's most vibrant neighborhoods — this is highlighted in our listing. We recommend it to guests who love the energy, and suggest quieter areas to those who prefer a peaceful stay. We hope to welcome guests who fall in love with this corner of Rome as much as we have.

Thank you for your detailed feedback. We’d like to clarify a few points to give better context for future guests. The apartment is located on the ground floor of a historic building, and during periods of heavy rain it can occasionally happen that some humidity spreads indoors. This is a common characteristic of many ancient buildings in Rome, especially at street level, and not something unusual for this type of property. Regarding the cash payments, these are clearly stated in the welcome email sent at the time of booking and are also reminded in the message requesting online payment for the reservation. For this reason, we are a bit surprised that this came as an inconvenience at arrival, as all the information is provided in advance. As for the check-in procedure, meeting our guests in person is one of the strengths of our Company. Since we manage more than 60 apartments across Rome, it is essential for us to know the arrival time and ensure it is respected. These are private apartments in residential buildings, not hotels with a 24-hour reception, and especially during high season our staff operates on a very tight schedule between check-ins. For this reason, if a fully flexible self check-in was preferred, this apartment may not have been the right choice for you from the beginning.

Thank you for your detailed review. We’re glad to hear you found the apartment clean, comfortable, and spacious, and that our staff was friendly and responsive. We appreciate your understanding regarding the water heater issue and are happy it was resolved quickly. Thank you as well for your constructive feedback about kitchen amenities — it’s very helpful as we continue to improve. We’re pleased you enjoyed the Trastevere location and were able to explore Rome easily on foot. We hope to welcome you back in the future!