Villa Familiale Exquise avec Piscine, WIFI, TV SAT, Clim et Jardin Extérieur Enchanteur

Thank you for your review and for your positive comments about the villa, pool and outdoor areas. We are sorry that the presence of woodlice affected your stay. As the villa is located in the countryside, these insects can occasionally appear during the summer, although this has not been a recurring issue at the property. We understand this impacted your experience, and the owner has agreed to offer compensation as a gesture of goodwill. We would like to clarify that every one of your messages—68 in total, both before and during your stay—was answered promptly. We treated your concerns as a priority, arranged inspections, treated the affected areas and coordinated maintenance staff as quickly as possible. Following your concerns about the gardener attending for routine garden and pool maintenance, we took extra care to arrange future visits at suitable times. Unfortunately, it was not always possible to gain access or agree on a suitable time for further inspections. Despite several inspections, no persistent sewage smell was identified. Thank you for highlighting the map location issue. We will review this and improve the listing for future guests. We always aim to work collaboratively with our guests to resolve any concerns and are sorry that we could not achieve a satisfactory outcome on this occasion.