Accueil accessible aux personnes handicapées avec 6 salles de bains à l'étage - Parfait pour les retraites / réunions

Yes, you do have to walk through the garage to get to the stairs. Not a big deal for most people, but might be a problem if you can't get around well. I've never had anyone complain about that before. This is common for a bay house where entrance is upstairs. The dumb waiter is not a part of the listing on this house. I purposely don't list it as an amenity because guest consistently overload it and it needs to be reset. If you had read the instructions that I sent you before you arrived, you would have known that. It also said in the instructions that if you call me, I can walk you through how to fix it. You cannot complain about an amenity not working that is not even listed in the description of the house. If you had called, like the instructions suggested, I could have spent about 15 seconds and showed you how to get it working. The layout of the house is that way because the living room and first two bedrooms were built in the 80s and the long hallway with the additional bedrooms were built after Hurricane Ike. The people who owned the house previously purchased a vacant lot next door and built on the addition and added the elevator. The previous owner wanted the door of the elevator to be near the master suite; which normally works out well for guests. I am sorry you didn't enjoy the layout of the house. Honestly, we get a lot of wheelchair bound people that rent for the handicap access, and I normally get a five star review. I have no idea what you are talking about as far as the smell. The two sets of guests that were there the two weeks before you didn't have any problems with the smell of the house. My cleaning lady that was there the day before you arrived said the house smelled fine. I've never had a guest tell me that the house smelled bad, ever! Some of the toilet paper holders are broken or the holder part falls out easy, which is why I have new toilet paper holders (metal tubes that you just slide the toilet paper into) sitting on the floor stocked with toilet paper. Again, not a problem, never had a complaint about that. The other problems you had about not being able to watch local stations was also explained in the instructions I sent you. We have a Roku system set up and you have to bring your log in information for the channels you want to watch. I've never had a guest call and complain about not getting local stations. I also mention in the listing, and in the instructions, that the hot tub is finicky and unreliable. It had been working fine for the previous two sets of guests. I state in the description of the house, not to rent it for the hot tub because I can never tell if it is going to work or not. That having been said, as soon as we found out it wasn't working my husband went to work to find out what was wrong (the pump needed to be reset) and it was working by the very next day. I also let you check in 2 hours early upon arrival! I really don't understand your complaints. As the other guests you had with you that called us frequently, seemed to be quite happy. I guess some people just want to complain.

Thanks so much for the kind review. I am glad you guys enjoyed your stay. Have a great summer!

Thank You! I am glad you had good time.

I love the pool too! Thanks so much.

I have just noticed this review. I have gone over every square inch of carpet and large rugs in the house just this weekend and there are no stains whatsoever. The carpet was replaced new 2 years ago and is in wonderful shape. I have no idea why someone would say otherwise. It isn't true. There are 27 pillows of every size and shape for every person's preferences. That does not include the pillows with decorative pillowcases, which is another 10 at least. If this person didn't like the pillows in their room, they could have looked in the 3 other rooms and found plenty of pillows to choose from. As far as stained sheets, I looked through all of the 4 sets of sheets in the master bedroom and did find one single fitted sheet with pink stains from a popsicle or jello or something. I did throw that away. I will take a look at the sheets in the other rooms in 2 weeks when I return. If I find anything "yellow and dirty" I will certainly thrown them. Normally my cleaning lady throws anything too bad. The sofa is indeed stained. It is a white sofa in the living room which doesn't fare well with renters. It needs to be replaced and in fact, will be before the end of 2025. So that one part is true. This guest walked in the house when she arrived and immediately called me to let me know there were "NO TOWELS" anywhere in the house. I called my cleaning lady and she assured me that there were towels in every bathroom. I called the guest back and asked her to open the cabinets in the bathrooms and take a look. Sure enough, every bathroom had towels. She simply didn't bother to look. There is also a towel closet with additional towels that she didn't look at either. She was very young, sounded about 21 and had used her mother's credit card and ID to book the house. I don't rent to anyone under 27. She also called me again to let me know that there was not shampoo and conditioner in every bathroom and that I needed to send someone with those things. I let her know that there is nothing in this listing that promises there will be shampoo and conditioner in every bathroom. I try to provide body wash and shampoo, but not conditioner. If the previous guests take off with all the shampoo and body wash (which happens sometimes), then it won't be replaced until I return. There is a dollar store just a few miles from the house where these things can be purchased if needed. I do my very best to keep everything clean and nice and well stocked, but there are occasionally those people that just want to complain. Unfortunately those people love to leave reviews and all the other happy people that don't have any complaints tend not to leave reviews.

I am happy that the elevator worked well for your group. The A/C in the living room does have a hard time keeping up in the summer. We had it serviced in May, but it is still a bit warm in the heat of the day. I am definitely evaluating having it replaced after the rental season is over. The hot tub is indeed not working, it is very new and we are having problems with it. It has been taken off of the listing for this reason. The Rave pictured on VRBO is too large to keep inflated all the time. There are instructions in the sheet that I sent out before check-in that explains how to inflate it. I would have walked you through the instructions if you had let me know you couldn't inflate it. Sorry you didn't get to use it, but it is available. The trash needs to go to the street because the cleaning people may be several days out before they arrive to clean after a guest leaves. The trash people come twice a week and it is important for the trash to be out as quickly as possible so that it is taken on the next trash day. I don't want the next set of renters to see piles of trash sitting there when they arrive. And finally, yes we do ask that you remove the sheets and pillowcases and put them on the floor outside the room. We also ask that the towels be taken downstairs and placed on the table beside the washer/dryer. That helps the cleaning people to get things done faster when necessary. Sometimes there are back to back rentals and time is of the essence for them. However, if you don't bring the towels down, it won't get you a bad rating or anything. It is just helpful for the cleaning crew. I hope your stay was enjoyable anyway. We thank you for selecting our home for your vacation. Casi

I have been renting this house on VRBO for six years. I have not had any significant problems with renters until now. I was at the house watching the TV the night before she arrived, it was working fine. The storm door was also just fine before she arrived. When she checked out, the TV was broken because the electrical panel had been damaged when all the cords were ripped out. In fact, most all of our electronics had the cords unplugged (Wireless, Roku’s, pool controls, TV's, etc.) Yes, I had to get a new TV mount because the TV (a replacement of the exact same brand and size) would no longer fit on the stand because of the way the legs are on the TVs now. As for the storm door, while there may have been a windstorm that evening, the door would have been just fine if it was closed. There have been many storms go through with high winds, the door didn't even shake if it was shut. The door when we examined it had been locked open during the storm and was still stuck in the locked open position. I have photos of it that were turned in to the insurance company. We never told her that the hot tub would be working. This is a new pool, and the hot tub hasn't worked since we had it put in. It is no longer even in the listing. She got her full deposit back and yes, I filed with the insurance the exact amount that it cost me to replace and fix what was broken from that rental. That is what insurance is for. Mostly I have had good experiences with renters for these six years, but unfortunately, this was not one of those experiences.