This was our second time staying in this beautiful apartment complex, but our first time in this specific apartment. The styling of the apartment is absolutely stunning, with a perfect blend of modern aesthetics and comfort. The location couldnât be betterâeverything you need is within easy reach. We especially appreciated the super king bed, which was incredibly comfortable, and having a dedicated parking space was a huge convenience.
However, our experience wasnât without some drawbacks. We had chosen this apartment looking forward to enjoying the large sliding door in the living room, only to discover it was broken and couldnât be used. At this time of year, we really enjoy the cold fresh air against a warm room, so it was disappointing not to have this feature available.
Additionally, the cleanliness left something to be desired. While the apartment appears clean on the surface, it was clear that itâs not given a thorough deep clean. Dust gathered in corners, the showers showed signs of mould and could benefit from a proper bleach and scrub, and there were grubby marks on the walls. The overall aesthetic is so impressive that it does help to overlook these issues, but a bit more attention to detail in cleaning would elevate the experience.
The welcome pack was a thoughtful touch and much appreciated. That said, customer service wasnât great. For example, I emailed to ask about activating the EV charger associated with our parking spot and received no response.
The complex itself is fantasticâsecure, stylish, and well-maintained. The concierge and reception area are truly stunning, and thereâs a strong feeling of safety throughout.
Despite the drawbacks, we would definitely return to this apartment complex next time weâre in York, and weâve already recommended it to friends. With a few improvements, this place could easily be perfect!