SUPERBE POSITION HILLSIDE AVEC PISCINE PRIVÉE ET JARDIN TERRASSÉ - UK TV et WIF

Thank you so much for your review of Casita Blanca. We hope that you may recommend us to friends or even come again sometime! Thank you Sarah

The week before this booking my daughter prepared the house for summer guests both inside and out. Later our housekeeper cleaned and made up beds in advance. Sadly shortly before Julie's arrival the pool and terrace areas were badly effected by a storm which left leaves and debris in and around the pool. The description of the house itself bears little relation to reality. We responded to all Julie's emails etc during her stay and apologised for some of the cleaning inside not being up to standard and the sweeping of the terrace that they were faced with. It has become evident since that no attempt had been made to contact the housekeeper by 'phone, or the pool cleaner whose number she left in the house. We fail to understand this. We gather that the pool was in use after debris had been removed by the client (with a net) and that, belatedly we admit, the usual pool clean was done on the Monday. What else - the mosquito screen (mended after a previous client had torn it) simply needed to be carefully retracted to clear the doors. Also all air con units and their remote controls were in full working order. We have apologised for our oversight in not asking Julie which bedrooms she would like prepared and our housekeeper made up the usual four twin beds for four guests in the main house. The annexe therefore was not ready for guests and as is usual keys were left for the main house only. It is always sad if things go wrong on holiday. We are sorry for our lack of care to detail in some areas , and have offered some financial recompense which has been refused. However we strongly refute most of the appalling descriptions of conditions at Casita Blanca in the review. If any guest would like more details please get in touch.

Thank you so much for your review of Casita Blanca. We hope that you may recommend us to friends or even come again sometime! Can you tell us (email maybe) what would have made your review five star? It would help us to improve our service. Thank you Valerie White

We are so sorry that you had problems with the electricity supply. THIS HAS NOW BEEN RESOLVED BY THE ELECTRICITY SUPPLIER!

We are sorry that you experienced bad odours from the drainage system. There are contact details in our 'Tips and Troubleshooting' leaflet which you received prior to your stay. The problem could well have been rectified if you had made contact at the time.

Thank you so much for your positive review of our house. Please let us know if you have any comments regarding improvements we can make.

We are so glad that you loved our house. We think it is pretty special! Please can you let us know which areas were not clean and we can look into it for the future.

Thank you Malcolm for your comments, which are always welcome. We apologise about food in the fridge. Time was short between changeovers and clearly this was overlooked. The electricity has been a problem at times since the meter was changed on the road and this has proved difficult to identify. Our electrician and an Iberdrola engineer are due this week (21st October) to install an update which will solve any tripping. The furniture and decor chosen by us over the years is simple and functional and as seen in our 'photos. We take your point about terrace furniture and will look at some updates for next summer. With three double bedrooms and two bath/shower rooms and an ensuite 6 is the optimum number of guests. Two extras can be accommodated in the living area - not always ideal of course!