Golf, Nage, Détente ! Maison familiale à Scottsdale

Thanks In - your are the best guest EVER!

Thanks for your review! We're glad you enjoyed your stay at this house, but apologize you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We were surprised to read your review as we are accustomed to providing 5-star experiences and did everything we could to make things right. When notified the circuit breaker blew due to 2 hair dryers running in the same bathroom, we tried our best to walk you through how to troubleshoot the breaker. We asked that you try to reset the breaker and let us know if that worked, but we never heard back from you. Since we had no response from you, we thought the electric was working again. It was not until our cleaners were in there that we were told there was still a problem at which time we contacted an electrician to reset the breaker. This issue has since been fixed and we are happy to report that no issues were reported by the guests who stayed the following weekend. We appreciate your kind words about our property and regret you were inconvenienced. We do all we can to make our home the best possible stay, and we look forward to hosting many satisfied guests.

Maria, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: Owner's response: "Maria, We try and provide all our guests with a 5-star experience, we're sorry that your visit fell short. We take the cleanliness of the home very seriously and want to speak on behalf of our cleaners who do a very good job. - We have the carpets professionally cleaned 4 times a year, in between we keep up maintenance on our own. We keep carpet cleaner under the kitchen sink and ask our guests if something is spilled to use the cleaner. We try to be very diligent, we apologize if there was something that was missed. - The house is vacuumed between each booking, and photos are sent to us to ensure that everything was vacuumed and cleaned. - We are very surprised by your comment about the towels as they are all washed with bleach and we have not had any complaints. We have checked them and the guest after you mentioned how everything looked great. - We go through all the cabinets, drawers, pantry, and closets personally after every couple of bookings and we stay at the home. We have not seen any linens, silverware, placemats, or dishware that meet this complaint. We ensure all of these items are clean and 100% guest-ready. - We understand that there are a few stains on the outdoor furniture, we have addressed this in our guest book. The outdoor cushions were all professionally cleaned in February and they are clean but being in the elements they are not going to be perfect. - We make sure that all vents are cleaned every 4 months we are adamant about the upkeep to ensure it doesn't get too bad. - We do not provide the remote for the garage because people will put it on their visor and forget about it and then we need to replace them. This is a decision we made to keep that from happening. - The upstairs bathroom is up to code, there is a GFCI the same as the other bathrooms. We would not have been able to get the occupancy permit if it did not meet the code. - The dishwasher door is not broken, it was repaired on 3/1 and we have provided a receipt to Evolve. - The seal on the oven door is fine, did you start a fire in our home? - We provide seating for 10 people by the pool and there are multiple inflatable rafts also. - We have used the meat thermometer and it works fine. We fill the laundry pod jar and dishwasher pod jar during every cleaning. - Our hot tub is cleaned regardless of when we have guests arrive and depart, it is serviced every Friday. We did have the water serviced with the proper chemicals, but this did not make you happy which is why we offered you a refund while you were at the home as well as a future credit on a future stay.We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."