Maison IRB en bord de l'eau | Piscine privée chauffée + Quai | Dort 10 + petits chiens

Thank you. We are happy you enjoyed the property. Sharon and Taylor

Thank you for the great feedback. We will look into your suggestions and see what we can add. We hope you are able to return. Thank you The Seaside Property Shoppe

Dear Kathy, Thank you for your feedback. First and foremost, we’re sorry to hear that your experience did not meet expectations, and we sincerely regret the concerns you had regarding pests in the home. This property receives professional pest control treatments on a bi-monthly basis, and in Florida, sightings of palmetto bugs—especially in coastal or wooded areas—are not uncommon despite preventative measures. We remain diligent in addressing these concerns. You first notified us on May 25th about seeing bugs, and the following day shared photos of what appeared to be droppings. As no photos of the insects themselves were provided at the time, we relayed that the droppings were consistent with palmetto bug activity. We immediately contacted the owner, who ensured that the scheduled pest control visit on Tuesday would proceed as planned. After confirming with you on Tuesday that the service had been completed, we did not hear back until Friday when we reached out to coordinate your departure time for the Saturday cleaning. At that point, you sent additional photos. Unfortunately, given the timing, a follow-up pest control visit before your checkout was not possible. We appreciate your kind words about the home’s location and views, and we truly regret the inconvenience this situation caused. While this appears to have been a rare and temporary issue, we understand how unsettling it can be and have taken further steps to prevent recurrence. Regards, The Seaside