We arrived to find the driver we arranged to the pick through Daniel (the owner) and he was waiting for us with a sign. A Personal Concierge was waiting at the house to check us in and this took no time at all. We decided to have a chef prepare dinner for us the first night and it although a bit pricey, it was absolutely delicious (we had the Grill night with Margarita add-on) and we had enough left over for dinner one night later in the week. The house was just as it looked in the pictures. It was perfect for us as we were two couples and there are two master suites upstairs. The house is near the best restaurant in the Hotel Zone, 2 blocks walking distance. The house is in a safe and residential neighborhood with 24 hours security staff. We felt perfectly safe. Marie and Beto did an outstanding job keeping the house and the grounds up and Maria even did our laundry up for us a couple of times. She could have cooked for us as well, but we usually had our breakfast before she arrived. She did a great job cleaning up though! We also booked a couple of excursions through the Personal Concierge with excellent prices and special promotions, Daniel is the owner of a travel agency as well and the attention was perfect. We did a sunset cruise with a snorkel add-on and a trip to the Love Lagoon. Both were excellent and it was nice that they were private. We would absolutely stay in this house again! RB