3 chambres 3 salles de bain Beach Tower Villa à Ko Olina Resort. Conviviale et familiale!

Thank you Mai, it was a pleasure to host your family! I'm so happy to hear how much you enjoyed the stay. We'd love to host you again some day!

Mahalo Jake! So glad you enjoyed the stay. We'd love to host you again!

Deborah, I'm sad to read this. I wish you would have contacted me during the stay if you had any outstanding needs. With your experience of how immediately I gave attention to your only call to me, you know anything else would also have been treated in the same way. It would have been nice to have the opportunity during the stay rather than aired out publicly without a chance to resolve anything. We have an on-site maintenance contract for this reason-- to be able to have same-day help. After arrival, I sent housekeeping back to the Villa within two hours of your calling me about the glasses in the cupboard. At a moments notice, I sent someone into town to buy a new set of drinking glasses and deliver to you. When I followed up to see if you were satisfied, your response was "Everything is great" then I did not hear from you again. If pots and pans needed further inspecting, you can bet that I'd have bought an entirely new set the same day (of which I'm inspecting as the next departure). Future guests reading this should know that with our on-site maintenance team, any issue at all like a slow drain or a faulty appliance has same-day services. We encourage guests to call us so that things can be taken care of quickly. We do have a *monthly* service contract as well, so all filters, valves, drains etc. are tended to quite regularly. The AC is working; we have it maintained monthly. If there is a true error, the screen turns red noting "needs service", and the AC technician comes right away. During this particular stay, there was an issue when the entire resort had an AC interruption for *one* day. This unusual issue happened when the cooling tower for the entire Beach Villas Resort needed repair, and management had it fixed in record time. I sent the notice to this tenant notifying her about the resort-wide issue, and did not hear back. Any other AC disruption is sometimes because guests didn't see in our manual that with the lanai sliding doors even slightly open, the AC automatically shuts off. I hope that those reading know how much we care about our guests comfort, and that we are the type of hosts that are attentive to everyone's needs. Please look at our other reviews, and reach out with any questions. Mahalo!

Mahalo Jan! I’m so happy to hear how much you enjoyed your time at our Beach Villa. It’s great that you got to take part in the wonderful marina activities, the boat rides are my favorite too. It was a pleasure to host your family, and we hope you can come again. Aloha, Melissa

Mahalo Larissa! Thank you so much for sharing how much you enjoy our Villa. It's always such a pleasure to host your family, and we hope to have you again soon! -Melissa