6/10 Satisfaisant
Deb P.
1 mars 2021
Les points forts : Propreté, arrivée, communication
month long stay in san antonio
We were in San Antonio for a month to spend time with our son. We selected this property due to location near the pickleball center. That was great. Only 15 minutes away. Let me start with the good stuff. Geno the owner was fantastic. He was very responsive to any inquiry I made and made all efforts to resolve any and all issues promptly. Additionally, he added a few nice touches by providing bottled water for the coffee maker, dishwasher/washing machine detergent/toilet paper/paper towels and travel size shampoo, conditioner and body wash. The downsides are that the apartment was quite sparsely appointed. The photos were mostly accurate but there were no rugs in the unit which would have helped a lot. Initially there were only place setting and dishes for 4. When I requested more, he quickly brought over additional service for 6. Similarly there were many missing things from what I consider a basic kitchen, cutting board, spatula, bowls to mix and bake food in. As soon as I mentioned this to him, again he provided more than enough. The appliances were an issue. The dishwasher broke and was out of commission for over 2 weeks when I was there. That said, once I let him know, he called in a repair person. It took a week for them to come but a part needed to be ordered so we did not have use of it for over two weeks. Similarly the dryer didn't function well at all. As soon as I let him know, he showed up with a new washer and dryer. The good thing was as soon as I raised the issue it was fixed, however, I suspect that these were known problems beforehand and it would have been preferable to have addressed them (replaced the appliances) prior to our arrival. We were in the unit during the "snowpocalyse" of the century, where temps in texas dropped into teens, pipes froze and broke and power outages lasted for days. Fortunately we did not lose power but our pipes did freeze. It was no fault of Geno's. Once again as soon as I let him know, he showed up with a space heater and the water in the pipes flowed within hours. The apartment could be even better were he to add a few more pieces of furniture in the living room and bedrooms, add a few rugs and provide some chairs to sit on outside. The kitchen is now fully stocked with cookware. I would recommend it as long as you are looking for a basic apartment. Geno is a fabulous landlord.
Deb P.
Séjour de 27 nuits en février 2021
