Yes-photos are what you get. Cleanliness for me is a big deal & w/ a toddler. Some of the dishes were placed away dirty and they are not stocked up with certain simple items such as a can opener for example. FYI. My stay was horrificâŒïžThe staff & service at this property as itâs a hotel with condos is terribleâŒïžThey never answer the phone and you have to physically go downstairs to get any assistance.
I booked to enjoy a beach vacation. The elevators broke right after I got there & this unit is on a 32nd floor. I called the front desk and management company non stop as the sounds from the alarms going off were so alarming during the weekend. Calling the entire weekend I never got 1 call back or anyone to answer at the front desk. The mgmt company which is the point of contact for this unit couldnât get a hold of them. I ended up calling the police & fire more than once. With a toddler I couldnât carry all his stuff & go down 32 flights of stairs w/ him. I was âstuckâ much of the time in the unit. The elevators were closed off & when they did get them to work they took 6 people at a time & you had to set it up w/ security whom I couldnât ever get a hold of. The staff was rude & they had 1 person working a front desk at a high traffic property during memorial weekend w/ non functioning elevators. This made me a nervous wreck. When I reached out to the mgmt company for compensation, they did not return 1 dollar after all this! Expensive & Bad service. BEWAREâŒïž
I have to admit after reading some of the previous reviews I was a little worried about our stay at Hyde Beach House. I made sure to read the entire rental agreement and there were no surprises during our stay. The check in process was quick and easy. The unit so nice and exactly as the pictures that were listed. Me and my kids enjoyed breakfast every morning with a gorgeous view on the balcony. The property was very kid friendly and so many families were there with their young children. The pools and jacuzzi were so nice and we also played tennis on the tennis court. The beach was a nice short walk down the street and the water was perfect. They even offer one hour complimentary bike rentals. The elevators were a bit slow at peak times of check in and check out, but other than that we had zero issues with our stay here. If we make a trip down to Florida again we probably will book here again. Highly recommend!
I never write reviews, this is my first one. And I hate bad reviews as business owner myself, but I just donât want anyone else have to go through what we had to. We rented this property for our kids spring break. Overpaid of course for those days to begin with. The condo itself is a nice size but it is so DIRTY. Looks like it was never vacuumed before. Cleaning service left us with two clean towels that looked like they were used for mopping and we had to go buy some until 3 days later we opened the washing machine and saw all wet towels left there and in the dryer without any note to us. Make sure you get some toilet paper too. And Paper towel. And if Iâd be you Iâd wash all the dishes before Iâd use them - they look terrible. Safe doesnât work. Oven doesnât work. Microwave was never cleaned before.
The building is just HORRIBLE. Locals call Hyde buildings as ELEVATORLESS meaning- you have 4 elevators for the whole entire building- meaning you have to wait 30-40min for the elevator. So when youâre checking out at 11AM get prepared- weâve waited for 45min. While we stayed there someone pooped in the pool - it took management an hour before they even told everyone to get out. So all the kids where swimming in the pool with the poop for an hour. Pool was overcrowded most of our vacation. We had to wake at 7 am and save the spots for ourselves to make sure we have where to lay down. And the pool opens up at 7am so if you think that you can come and enjoy it at 7 am - haha - thatâs when they start cleaning it until 9:30am. They have one security person downstairs constantly on her cellphone and not caring about anything else. The only way to contact front desk is to go downstairs or text them and wait for 3 hours for the response. If you think itâs ok to overpay but at least youâll be close to the beach - forget about it! Beach is so DIRTY. No one ever cleans it. So you and your kids will end up walking over all the ocean garbage. Overall just donât believe nice pictures and newly build building- itâs just money maker for someone and a zoo for you.