PENTHOUSE SHOREDITCH AVEC ROOFDECK PRIVÉ

Thanks for the expected review Deborah. True to form, a complete pack of lies. The fun started when unlike 99% of guests you couldn't figure out how keys work. So we helped with that. The next day you tripped the electrical breakers that are installed for your safety - so that a short circuit in anything you plug in does not cause you to get electricuted, or cause a fire. We explained to you how to flip a breaker switch back into the ON position which takes about 30 seconds and put you in contact with our recommended electrician when you insisted the breaker switch was not fixing the electrical issue and that the power was not working. This seemed odd as it reallly does take 30 seconds to figure out how to flip a switch. We never suggested you pay for the electrician. What we said was we were happy to send them to help, which needs to get paid for as electricians and call out fees in London are not free. We made it clear if there was any issue we would pay for it, but if there was nothing wrong except the breaker switch needing to be flipped which we had explained to you several ways and even had the electrician in touch with you to explain by phone and with photos the you would have to pay him. This, by the way, was after you demanded a full refund after staying for 2 days...at which point we made it clear we were not going to give you a full refund because a breaker switch was tripped by something you plugged in. Miraculously despite the fact that no electrician in London will come out to do a job for free, and that it normally takes several hours you then told us within 5 minutes that you had found an electrician in London who was your friend and who had now magically fixed the electrical issue you had been asking to use as an excuse for a full refund. Amazing given you are from the US. As for hot water, and mould & etc it is you never mentioned any issues with this (remarkable fiven you are clearly happy to complain.) We would have gladly helped. The flat has its own central heating and hot water system. There is a thermostat on the hot water with a lock button (as on many high end shower/bath taps) which is there as a safety feature so you don't burn yourself. You just click and rotate past it for hotter water...but you didn't ask... This flat was completely repainted in the third week of January as part of annual maintenance. Happy to provide copies of the correspondence on Homeaway relating to the above to any prospective guest.

Unfortunately Marissa did not contact us to ask how to check in until she was already standing in front of the building. And then expected an immediate response, which sometimes is not possible. We recommend all guests contact us at least 24 hours before their arrival to make sure that their check in is easy and successful. We do not supply toiletries, as most guests have personal preferences as to their preferred brands. There are at least three different supermarkets within a 5 to 10 minute walk with very large selections if guests choose to not bring their own. Noise is an issue in any inner city, especially in the hottest neighborhood in any town. Shoreditch is no different. If pin drop silence and monastic quiet is of the utmost concern accommodations in a quieter part of London would be a better idea. As always, communication and research is key.