Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Only few issues I had was they asked what time I would be arriving. I told them 3pm. I got a message about an hour before saying it wouldn't be ready til 5pm. Also, it's not in Pigeon Forge, it's closer to Cosby. Wasn't told this til it was booked. The cabin itself was beautiful and everything we wanted, I had 8 young adults with me. Be perfect for ones who want away from everything and doesn't mind driving.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Got there there were 5 people they seen us 4 of 5 left talk to the lady said she was only to clean whole house. And the pool wasn't cleaned either.didnt get in to house until 4.the bathroom upstairs toilet wasn't cleaned had hair on it.down stairs kitchen coffee pot was dirty had grounds in it .hide away couch had food crumbs in it.the cabin was ok .the management was a joke said would keep us up on the cabin .we tried to call back no longer answered any calls.we had to email them telling them that we have to buy more ice for food. Then they finally gave us a code to finally get in only had 2trash cans for 20 people had to call 3 times for trash pickup .
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our friends opened their mouth and saw that cabin was so cool and all wooden things. It was their first time to stay in. It was nice to have indoor pool , hot tub,pool tables, game video machines. It was my 3rd different cabins under Elk Springs Resort.
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed in the live life love cabin. Although the cabin was big we had quite the running with roaches while we were there. There was also rat droppings in the drawers in the kitchen. My son has red bumps all over him when we got home just to take him to the doctor to get told he has been bitten by bed bugs.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Did not receive my code to get into cabin, but when I called to get help, they were so nice and helpful! Once inside our cabin, could not express how clean, comfortable, and pleased we all were. Very spacious, with everything we needed. We were pleased with size of indoor pool, and all other things to keep us all entertained. Still had a pretty Mountain View, although a little farther from Gatlinburg than I liked. On last night there, we tried grilling steaks. Grill would not stay lite even though gauge to propane tank said full. That was only complaint I had. Would stay again just for spaciousness and awesome pool!!! Thank you to Elk Springs Resort for accurate listing!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Cabin was nice. We had the essentials and things to keep ourselves entertained. There was a dollar general store nearby and a Walmart about 20 mins away. It was 9 of us and there was still plenty of room. I would book again.
The cabin is nice but not as advertised. We were disappointed at things advertised to be in the cabin that were not there. There is absolutely no view!!! And the cabin next to us was so close. The bathrooms are micro in size and there is no storage in the bathroom. All the cabinets in the kitchen have dishes in them. There is no space to store food. So a cabin that is supposed to sleep 20 people, where are we supposed to put groceries? Also a very small fridge.
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a great time overall. The house was nicely prepared. We had everything we needed to enjoy our stay. I have a large family and we needed a place big enough to all stay together so it was a perfect fit. However we were a bit embarrassed for our family to report roaches in the kitchen area of all sizes. Customer service offered to have someone come to spray but I opted out of that since we would then (all 20 of us) have to find an activity for at least 8 hours of our time and we had a infant in our group that has respiratory issues. There was a leak in the half bathroom downstairs and the air conditioner froze up upstairs as well. BUT we did all get to be together for that time and ultimately we all took precautions to ensure we didnât take any unwanted souvenirs home with us and we were thankful for the much needed time together. Pool was awesome and hot tub as well!! Low scores for the bugs, unrealistic solution to the bug issue (offer to move your guests-my opinion), and the outside of the house needs attention.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We booked this cabin for my wife's 40th birthday party and host her family of 19, consisting of 4 families and age ranges between 5 and 70. We picked this cabin as it was set up to allow folks of all ages to relax and enjoy each other and it did not disappoint. The kids and parents loved having 24 hour access to the pool, hot tub and game room and the adults loved having a living room to where they could visit and relax. Cabin was great and only action item that we had was some of the furniture could probably use some TLC. Staff was super helpful and we would certainly recommend this cabin to others.
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Really disappointed overall place was not cleaned well at all stove not working like it should couldn't even cook on it couldn't watch movies in theater room DVD wouldn't work right for the price we payed to stay there way to many problems with this cabin very disappointed overall
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved the property. I would only suggest that the pool temperature be raised. It was too cool. We was really excited about the indoor pool but was a little disappointed that the remote was locked up and the temperature couldnât be adjusted. 2nd we would suggest a gate on the back porch. We did see bears but really didnât feel safe in the jacuzzi at night.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Experience was awesome. Be sure to bring or purchase paper towels, toilet paper, paper plates, dish soap, clothes detergent, cabin provides first and half nights supply.
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was pretty good and clean. One issue that I would like to comment on is the front outside furniture. it was soo dirty that we couldn't sit on it and there was not enough pots and pans to cook on. For a house that sleeps 18, there were only one pot and a small skillet. I went to the Dollar General to buy one and left it there for the next guess.
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was somewhat unhappy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The size of the cabin was great. The kids loved the pool and hot tub. We were a little surprised to see the condition of the outdoor couch on the front porch. The cushions were dirty and worn. The gas grill was smack in the middle of the front porch so right in front of the door when you walked out. It clearly has seen some use and took awhile to get all sides lit. The carpet up the stairs and in loft could use a good cleaning or upgrade. There was plenty of space as advertised. The fire pit was hard to fit chairs around as it butted right up against rocks and the driveway.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Clean cabin was beautiful family enjoyed the pool, hot tub , game room, theater and the best part was the breakfast and dinner times we had in the huge kitchen.they called and checked on you and if you needed anything they were very accommodating
Check in was supposed to be at 3. They kept saying they would text us when cleaning was finished. Finally at 5 we drove up to the cabin. No one was there working. Contacted elk springs. After going through their telephone hoops you have to leave a message and wait for them to get back with you. When they returned my call they said the roads were too bad for the cleaning crew to go out. The roads were dry! They said they would contact cleaning crew. I asked how I would be compensated they said I would not. At 8:30 that night we got in. Everyone was tired and grumpy. The pool was 80 degrees. Contacted elk springs. Once again had to wait for returned call. They said that was within acceptable limit. Next morning the pool was 74 degrees. Pool room was very cold. Door to outside of pool room did not lock. On arrival hot tub was 66 degrees. Could not use. Mouse droppings in upstairs bath and also downstairs bed frame. Ping pong paddles had material missing. The paddles were under one end to level the table since levelers were missing. DVD player did not work. Cabin needed a good scrubbing. Very disappointed in stay!!! The whole purpose of renting this cabin was because of the pool for my grandchildren. Which couldnât be used. They finally agreed to refund a little over $300 for the late check in. This stay for less than 48 hrs was almost $2000. Expected more. My daughter left her pearl earrings on the nightstand. Contacted them immediately. They said they would reach out to cleaning crew. Nothing. We all wanted to leave a review but they took it off the web site. Can you help with additional compensation?
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Right from the beginning we were off to a bad start. The pool in the cabin was the main reason for our vacation. When we checked in it was green and smelled horrible. Out of our 3 night stay we lost a day and a half of the pool.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Filthy, unclean and poorly managed property. Has potential. Unmade bed, no blinds, dirty bathrooms. Unfunctionable hot tub. Multiple issues over out two night stay, paid over 1500 and was only offer a 150$ refund which I have yet to see!
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This property has the perfect location; it is close enough to Gatlinburg and the Great Smoky Mountains National Park you can easily get to and do anything youâd like, but it is completely removed from the bustle and noise. That being said, it has a lot of problems. The doors and windows donât seal, so cold air is constantly flowing in. The water pressure is seriously hit and miss; sometimes it is strong enough to rinse out your hair, most times it is not. The mattress in the bedroom beside the kitchen is in desperate need of replacement. The foot of the mattress is higher than the head of the mattress, and it is hollowed out so badly that you have to fight to keep from ending up in a heap in the center. When that happens, it is awful to get out of it. Comical, but awful. The cabin is advertised to sleep 16, which it does, but there were exactly 16 bath towels in the entire cabin. We were washing towels continuously. The advertisement makes it seem like there is a separate theater room and a game room. There are not. Upstairs, there is one large bedroom which has a queen bed and a set of full bunk beds, and the rest of the floor is an open loft room. The loft has a set of full bunk beds, two arcade games, a ping pong table, a pool table, and the theater âroomâ all together. The loft is open to the downstairs, with a rustic porch railing around its edge, so if any ball gets away from the ping pong or pool game being played, the ball is falling onto the lower floor. It was dangerous to sit at the front third of the dining table while anyone was at the pool table. We had two near misses with a pool ball and a family memberâs head. It was terrifying. That open railing needs to be closed in before a guest is injured. The entire cabin was surface clean only: piles of dust and hair in every corner, a used bandaid on the stairs when we arrived, a dried up French fry in the muffin tin, a dirty glass on the loft floor, etc. There are many thi
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location the setup was a little different didn't realize the theater area and game room where upstairs not down