Casa Ottone Residenze Seicento

Thank you so much for your comments!

Hi! Thank you very much for your kind review! We are very pleased to hearing that everything went well and that you enjoyed your stay. We look forward to welcoming you on a future occasion! Best wishes from Lucca

Dear Dorthe, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay in our beautiful apartment and took full advantage of its central location in the charming town of Lucca. With so many sights to see and restaurants to explore, it's wonderful to know that our guest book recommendations and our team's service helped enhance your stay. It was our pleasure to assist you, and we hope to welcome you back to Lucca for more adventures in the future! A Presto!

Dear Ryan, Thank you very much for taking the time to share your experience! We're thrilled to hear that our efforts to maintain cleanliness and accuracy paid off, and that you found the apartment to be just as described. It's wonderful to know that our communication met your expectations, and we're delighted to hear that you're already looking forward to your next stay. We can't wait to welcome you back! A presto!

Dear Natale, Thank you for your kind words. We are very happy that you enjoyed you stay in our property. Our goal is to provide the best experience to our guests and your words of appreciation are so much appreciated! Thanks for choosing Lucca Apartments and Villas! kind regards, The Lucca Apartments and Villas team

Dear Anthony, thank you for your kind words, which are truly appreciated! We are really happy to receive such a lovely comment, you made our day. We hope that we will have the opportunity to welcome you again in a near future. All the best Lucca Apartments and Villas

Dear Kathy, Thank you for taking the time to share your experience! The charm of hearing music drifting up from the conservatory sounds like a perfect touch to your stay, even with the rainy weather. We’re delighted that the terrace and location were highlights for you, and we can't wait to welcome you back when the sun is shining, and you can enjoy that beautiful terrace to its fullest! A Presto!

Dear Jean, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and are delighted to hear that you found the place comfortable and enjoyed the pleasant atmosphere provided by the music school. We apologize for any inconvenience caused by the lack of a mirror outside the bathroom and the confusion with the organization of keys. Your suggestions are valuable, and we will certainly consider them for future improvements. Ensuring a smooth and hassle-free experience for our guests is a top priority. We are pleased to hear that Alice, our property manager, was responsive and helpful throughout your stay. We will share your commendation with her, as it motivates us to continue providing excellent customer service. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience. Warm regards, Lucca Apartments and Villas

Dear Pola, Thank you for sharing your feedback on your recent stay at our apartment. We're delighted that you found the location, roof terrace, and lift to your satisfaction. Elizabeth, our apartment manager, is thrilled to hear your kind words and appreciates your acknowledgment of her assistance during your stay. Grazie molto indeed! We're sorry to hear about your concern regarding the final cleaning. We strive to maintain high standards of cleanliness, and your feedback is invaluable in helping us improve. Please rest assured that we will address this matter promptly to ensure it does not recur. Thank you again for choosing our apartment for your stay. We hope to welcome you back and provide an even better experience in the future. A Presto!

Dear Julia, thank you very much for taking precious time off to share your invaluable feedback with us. It makes me so happy to learn that the most paramount pilar of my service philosophy, accommodating my guests' needs and enabling their desires was met. Thank you for booking my house, we look forwards to meet you again in the future. Sonia and the Lucca Apartments and Villas Team.

Dear David, Thank you for choosing Casa Ottone for your second stay in Lucca and for taking the time to share your feedback with us. We're delighted to hear that you found the apartment in an ideal location as in fact Piazza San Giovanni is. Your comfort is our priority, and we're pleased to know that you found Casa Ottone to be a comfortable and cozy place to stay. We appreciate your valuable suggestions regarding the amenities in the apartment. Rest assured that we will take them into consideration as we strive to enhance the experience for our guests. Thank you once again for your feedback and for choosing Lucca Apartments again. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Arrivederci a Lucca.

Dear Paul, We’re delighted to hear that you enjoyed the central yet tranquil location and the beautiful roof terrace, even if the heat limited your use of it. It’s wonderful to know that the place was spotless and well-equipped, making your stay comfortable. Thank you for your constructive feedback. We appreciate your observations about the sofa and chair, and we’ll certainly consider your suggestions for improving their comfort. We’ll also look into the TV placement and the lift’s accessibility for future improvements. We’re glad these minor issues didn’t overshadow your overall experience and that you had another wonderful stay with Lucca Apartments and Villas. Your feedback helps us continue to enhance our offerings, and we look forward to welcoming you back! A Presto!