Lemon Tree Apartment Vatican City

Thank you for your feedback. We are a little surprised to receive a 3-star rating, especially since your last message to us before check-out stated, “We had a nice stay.” Regarding your comments, both bedrooms are equipped with very spacious wardrobes, which provide ample room to store luggage and can also be used in much the same way as luggage racks. As for towels, we provide two towels per person, which we consider more than sufficient for a four-night stay. We are glad you appreciated the location anyway. We always welcome constructive feedback, as it helps us continue to improve our guests’ experience.

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify several points raised in your review. Regarding the insects, we acknowledge that encountering cockroaches is unpleasant. However, their presence is not necessarily an indication of poor property maintenance or a lack of pest control. As you correctly noticed, the building was undergoing a professional pest control treatment during your stay. It is not uncommon for insects to temporarily emerge from hidden areas during such treatments. As for the alleged mould in the bathrooms, we would like to confirm that there is no mould in the apartment: the bathroom silicone shows some signs of normal wear over time, which is an aesthetic maintenance matter and should not be confused with mould. Regarding the oven, it was operational, although the external glass panel had been damaged by a previous guest. The replacement part had already been ordered, and we were therefore aware of the issue and taking steps to resolve it. Concerning the dishwasher, we would like to point out that the issue was reported only on the day before your departure. Unfortunately, this did not leave us with sufficient time to arrange an intervention during your stay. The appliance has since been replaced. With regard to the cleaning fee, this is clearly disclosed before booking and is included in the reservation conditions. It covers the professional cleaning of the apartment between guests and is a standard, non-optional component of the reservation. Finally, we would like to point out that the property is presented through photographs that accurately reflect its layout and overall configuration. While individual expectations regarding furniture, decoration and outdoor spaces may differ, these subjective preferences do not necessarily indicate that a property has been misrepresented.

Thank you so much Steve, you've been lovely and we hope to see you soon again!

Thank you so much David!