Serviettes fournies · Baignoire ou douche · Toilettes
Espaces
Terrasse en bois ou patio
Véranda ou lanai
Cuisine
Aire de jeux extérieure
Jardin
Salle à manger
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Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi
Casa Abuelo est situé dans la route privée très recherchée de Los Calamares au coeur du village de Playa Blanca (5 minutes à pied des commerces, restaurants, bars et plage).
Nous avons acheté la propriété en tant que maison de vacances pour notre jeune famille en 2012 et elle a subi un programme d'extension et de modernisation sensible depuis lors. La villa est finie à un niveau élevé, avec des carreaux en pierre, des mosaïques, une belle cuisine, des appareils de bonne qualité, des douches puissantes et des portes et pergola en bois artisanales faites pour nous par un artisan local.
La villa offre une propriété indépendante spacieuse et luxueuse à quelques minutes à pied des principales plages et restaurants du village de Playa Blanca; mais avec tous les avantages d'être situé dans un développement résidentiel paisible et mature. La propriété propose quatre chambres (deux en-suite), un salon / salle à manger décloisonné et une grande cuisine moderne avec des portes pliantes donnant sur le jardin.
Le salon propose une grande télévision Samsung à écran plat avec système de télévision par Internet offrant toutes les chaînes de télévision britanniques ainsi que les chaînes Sky (films, sport, Atlantique, etc.), des centaines de chaînes Freeview et une large sélection de coffrets et de films à la demande. Une connexion Wi-Fi haut débit est disponible gratuitement dans toute la villa (mise à niveau été 2018).
Les quatre chambres sont climatisées (nouveau système installé à l'été 2017) et ont des portes coulissantes s'ouvrant sur le jardin et le patio environnants. Les matelas king et super-king dans les suites principales ont été importés du Royaume-Uni pour vous assurer de dormir dans le plus grand confort pendant votre séjour. Le linge est 100% coton, tout comme les serviettes (serviettes de piscine également fournies). Des lits bébé et des chaises hautes peuvent également être fournis si nécessaire et il y a une sélection de livres et de jouets pour enfants.
Extérieurement, la propriété offre un beau et spacieux complexe aquatique comprenant une piscine de forme libre (profondeur de 1 m à 1, 8 m), un bain à remous et une pataugeoire pour enfants (profondeur d'environ 40 à 60 cm). Les trois piscines sont reliées par des chutes d'eau en marbre et sont dotées d'un chauffage solaire avec chauffage d'appoint électrique (le jacuzzi est parfois laissé non chauffé pendant les mois d'hiver plus froids pour maintenir la température de la piscine principale aussi élevée que possible). Une porte sécurisée et un mur bas empêchent les jeunes enfants d'accéder facilement à la piscine et la porte latérale du jardin peut être verrouillée pour garantir que les enfants sont libres de jouer dans le jardin arrière sans aucun risque d'accéder aux piscines. Il y a aussi l'accès à une grande piscine commune (non chauffée) à quelques minutes à pied ainsi que les courts de tennis communaux.
Ajoutez des dates pour connaître les prix
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L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Remplir le lave-vaisselle et le mettre en marche
Enlever les articles personnels, enlever les restes de nourriture et de boisson et sortir les poubelles
Éteindre les lumières et verrouiller les portes
À défaut, vous risquez de recevoir un avis négatif de la part de l’hôte.
Informations importantes
À savoir absolument
Cet hébergement est géré par un hôte privé (une partie n’agissant pas dans le cadre de son commerce, son entreprise ou sa profession). La législation européenne relative aux droits des consommateurs ne s’appliquera pas à votre réservation, y compris le droit de rétractation. Toutefois, la politique d’annulation définie par l’hôte privé couvrira votre réservation. Les articles 1100 à 1386-1 du Code civil français s’appliqueront. https://www.legifrance.gouv.fr/codes/id/LEGISCTA000032040794/
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement n'était équipé d'aucun détecteur de monoxyde de carbone ni d'aucun appareil à gaz
L'hôte a indiqué que l'hébergement n'était équipé d'aucun détecteur de fumée
Foire aux questions
L'hébergement Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi dispose-t-il d'une piscine ?
Oui, cet hébergement vous propose une piscine extérieure. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.
Combien coûte un séjour dans l’hébergement Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi ?
À partir du 3 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi le 1 mai 2026 commencent à 269 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Los Calamares, centre de Playa Blanca. Villa de luxe; Piscine privée, climatisation; Wifi ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Cette villa à l'atmosphère familiale à Yaiza se trouve face à la mer, à 15 minutes à pied de sites comme Centre de Santé de Playa Blanca et Plaza Nuestra Señora del Carmen. Parc aquatique Aqualava et Plage Dorada se trouvent également à moins de 2 km de distance.
Avis
9,4
Exceptionnel
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 26 avis sur 34.
10 – Excellent
26
Note des voyageurs de 8 (Bien), d’après 5 avis sur 34.
8 – Bien
5
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 34.
6 – Satisfaisant
2
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 34.
4 – Médiocre
1
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 34.
2 – Horrible
0
9,2/10
Propreté
10/10
Arrivée
9,4/10
Communication
9,8/10
Emplacement
9,8/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
David P.
21 févr. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
A very generous welcome pack is provided by the host, amenities excellent, our second visit to this lovely Villa. Would book again for next year but sadly February 2027 period already booked.
David P.
Séjour de 18 nuits en février 2026
Avis vérifié
10/10 Excellent
Lee P.
31 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Everything spot on. Beautiful property, well equipped and fantastic, responsive host. Highly recommend. 5 Star
Lee P.
Séjour de 10 nuits en janvier 2026
Réponse de VrboOwner le 16 févr. 2026
Thanks for your kind words Lee - fantastic to be able to host you and your family for some winter sunshine!
Avis vérifié
10/10 Excellent
Richard T.
27 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We had a wonderful week in villa Casa Abuelo Los Calamares. The villa exceeded our expectations for a family of five adults. Definitely the best villa we have stayed in during our many visits to Playa Blanca. We would certainly go back again
Richard T.
Séjour de 7 nuits en juin 2025
Réponse de VrboOwner le 21 juil. 2025
Thank you ever so much for taking the time to write such a lovely review Richard, it really makes us happy to hear that our guests have enjoyed their stay and we've met (or exceeded!) expectations. It was wonderful to host you are your family and we'd be delighted to accommodate you again in future.
Avis vérifié
10/10 Excellent
Sandra S.
17 févr. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Perfect villa and location
A wonderful holiday in a superb villa.
Sandra S.
Séjour de 7 nuits en février 2020
Réponse de VrboOwner le 6 mars 2020
Hi Sandra,
Avis vérifié
10/10 Excellent
Ross C.
14 oct. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Villa in a great location
Lovely villa so much so we keep coming back, a small walk to the town and ideally located. Great comms from Alexis the owner and a nice food and drink arrival pack for you when you arrive, great personal touches!
Ross C.
Séjour de 7 nuits en octobre 2024
Réponse de VrboOwner le 14 oct. 2024
Always a pleasure to host you and your lovely family Ross. Thank you for your kind words and for looking after the villa so beautifully during your stay. See you again in the spring!
Avis vérifié
10/10 Excellent
Nick D.
12 mars 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Villa
Property was exactly as described and very comfortable - excellent kitchen and kids loved the pool. Location is excellent close to everything including a great supermarket.
Nick D.
Séjour de 9 nuits en février 2023
Avis vérifié
10/10 Excellent
David P.
21 févr. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
A lovely Villa
Property is in excellent condition and feels very much like a family home. Welcome pack was thoughtful and generous.
David P.
Séjour de 18 nuits en février 2025
Avis vérifié
10/10 Excellent
Darren L.
28 sept. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location!
Lovely villa, had everything you needed. Great central location, a short car journey to Rubicon Marina, taxi about €5 and only 5 minutes walk to bars and restaurants. Would recommend.
Darren L.
Séjour de 12 nuits en septembre 2021
Réponse de VrboOwner le 4 oct. 2021
Hi Darren,
Many thanks for your kind words. Glad you had a lovely holiday.
Best wishes,
Alexis
Avis vérifié
10/10 Excellent
Kieran L.
24 août 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Mr Lomas
Very nice property. great pool for the family, very quiet location. We would definitely recommend
Kieran L.
Séjour de 14 nuits en août 2023
Réponse de VrboOwner le 8 sept. 2023
Thank you very much for your review. It was a pleasure hosting you. Alexis
Avis vérifié
10/10 Excellent
Ross C.
21 nov. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Villa and location
We've been coming to Lanzarote for the past 15+ years and I have to say this is one of the nicest Villa's we've stayed in during our stays. Comms with Alexis has been good and she always comes straight back to you. We will definitely be coming back to this villa.
Ross C.
Séjour de 9 nuits en novembre 2023
Réponse de VrboOwner le 1 oct. 2024
Thanks Ross. Lovely to have you stay and delighted you have become a regular return guest. Your kind words and repeat visits are very much appreciated.
Avis vérifié
10/10 Excellent
Helen B.
6 oct. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
I have just come bk from spending 2 weeks here .first of all are flight there was a late one and the care package that was there for us was amazing had everything u need . The villa had everything u needed was lovely and clean . My daughter was staying in near by hotel and has small children and when they popped round the gated pool was brilliant kept them safe . The villa is right by the shops and restaurants only a sort walk . This was our 3 time in playa Blanca and always in a villa this villa was by far the best we have stayed in and felt like home . The communication between my self and the host was brilliant.
Helen B.
Séjour de 14 nuits en septembre 2025
Réponse de VrboOwner le 12 nov. 2025
Thank you so much for your lovely review - I'm glad you had a wonderful stay and and got to spend time making memories with your family at Casa Abuelo. Thanks for being a fabulous guest x
Avis vérifié
10/10 Excellent
Helen I.
31 mars 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely Villa
Myself and 5 fiends stayed for a long weekend at this lovely villa. Communications with the owner were great. Villa lovely and clean. Fully stocked. Great location. I think the only thing that would have made it prefect would have been 2 more sunbeds. But overall really great.
Helen I.
Séjour de 4 nuits en mars 2024
Réponse de VrboOwner le 13 mai 2024
Thank you so much for taking the time to write such a glowing review, we were delighted to host you. I’m glad you had a wonderful stay and I will speak to Karen about adding a couple more sun beds.
Avis vérifié
8/10 Bien
Sharon F.
5 août 2025
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Beautiful Villa
The villa is in a very convenient position, just 5 minute walk to the bus station and about 7 minutes to the local beach. The villa offered a roomy accommodation to fit easily up to 8 people. Plenty of crockery and utensils. An extra baking sheet for the oven would have been useful. Plenty of sun beds around the pool.We made much use of the great purpose built bbq.Our only negative was the side patio areas and outdoor furniture, quite grubby! Could do with new seat cushions. It would have been a good option to use to shelter from the winds.Overall we thoroughly enjoyed our stay and wouldn’t hesitate to recommend
Sharon F.
Séjour de 14 nuits en juillet 2025
Réponse de VrboOwner le 12 nov. 2025
Thank you so much for taking the time to leave a glowing review. I have passed your comments regarding the seating on to my Manager and she has arranged for replacements. It gets difficult during peak season to keep on top of everything as we've been so busy this year, but that's no excuse for standards to drop, so we very much appreciate your input. Thanks for being fabulous guests x
Avis archivé
10/10 Excellent
Lara G.
13 juil. 2015
Amazing villa!!!!!
We stayed in Alexis' amazing villa for 1 week which was simply NOT long enough!!! We travelled as 3 couples and 1 child and the layout of the villa suited us perfectly! We have stayed in villas before but this is by far the best that we have ever stayed in! They really have thought of everything to make your stay truly special from the heated pool & jacuzzi, outside seating/dining area, BBQ, toys for the children, free wifi, state of the art alarm system and the best fridge ever, plus it's only a short walk to the nearest supermarket and resort centre so no car was needed. I would 100% recommend this villa to anyone!! A big thank you to Alexis and her family for allowing us to stay here and for her fantastic communication we will definitely be back!!!
Lara G.
Avis vérifié
6/10 Satisfaisant
Martyn J.
25 mars 2024
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Les points faibles : Propreté
a little disappointing
A pleasant villa. However the pool is in the front of the property facing North. Because of this you have to chase the sunny spots around the villa. Also it is semi-detached and during our stay the neighbours were very noisy throughout the night in the main bedroom with the 4 poster. Also the pool area and the paved areas were all very dirty.
Martyn J.
Séjour de 11 nuits en mars 2024
Réponse de VrboOwner le 13 mai 2024
Many thanks for taking the time to review Casa Abuelo, and we are sorry you didn’t have the perfect stay. We planned the pool for the front (north facing) side of the villa to make the most of the space on this side and also to benefit from the cooling breeze as we find the temperatures on the island can be extremely hot, especially during the summer months. The palm trees also cast dappled shade over the pool, which we love.
With regards the villa it is attached and sometimes noise does travel through the connecting wall (in both directions). However we generally find the neighbours to be courteous and any noise tends not to last late into the evening.
The pool and surrounding areas were cleaned on the day that you arrived and again during your stay. However the island was subject to a spring calima (wind storm) throughout your stay and this brought with it a degree of airborne sand.
This being said, I am sorry that you did not have the perfect stay and thank you once again for taking the time to write a review.
Avis vérifié
10/10 Excellent
Neil K.
20 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantastic villa
The listing and images don't do this villa justice, everything about it was fantastic.The villa is really big, there were 6 of us and more than enough space inside and out. The bedrooms were really big, with comfortable beds. Huge kitchen with everything you could possibly need. So many outside spaces to enjoy. The pool was a little chilly but we were staying in February so expected. But when the sun was hot the pool was lovely. Location is also fantastic - short 5 min walk to a great supermarket with everything you need including fresh deli, butcher and fish counter. And you can walk into Playa Blanca with plenty of shops and restaurants and the beach in less than 10 mins. We also visited the waterpark one day and that was only 15 min walk. Icing on the cake was the very generous and kind welcome package, which was a joy to find on arrival.Really was one of the best stays we've had and we'd love to go back again.
Neil K.
Séjour de 7 nuits en février 2025
Réponse de VrboOwner le 28 mai 2025
Thanks for the glowing review Neil, it really does make us happy when guests have a fantastic stay! We love the position too, it is what drew us to the villa way many years ago when our daughters were little and being in walking distance of everything was such a bonus. Now they are young adults they are even more appreciative of its proximity to town!
Sorry the pool wasn't as hot as you'd have liked - it is on the electric heating in winter and spring (as opposed to solar in summer) but it is sometimes difficult to keep the temperature up high, particularly when the wind is blowing.
I'm so pleased you and your family had a wonderful stay and would be delighted to host you again in the future
Avis vérifié
10/10 Excellent
Bijal P.
17 sept. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantasic villa, fantastic location
The villa is fantastic! Great location; quiet, but close to the promenade within walking distance. The villa itself was very well equipped and the welcome pack was extensive and the directions to the villa are clear. We also had a few essentials left for us, such as milk, water, bread, beer, wine, to welcome us, which was a nice touch. Pool area is great, even though in the front of the villa, it's still private. The kitchen is large and has everything you would need.
Some of the twin beds weren't that comfortable, but that's more to do with the mattresses possibly being a little old. Think the bedrooms are designed in the Spanish style, so not much hooks there, or in the bathrooms, but we made it work and it wasn't anything that caused issues.
Overall, a great villa, great location and a great holiday!
Bijal P.
Séjour de 7 nuits en septembre 2024
Réponse de VrboOwner le 1 oct. 2024
What a lovely review. Thank you so much for taking the time to write it, it really is very much appreciated. We love it when the villa meets or exceeds expectations and love being part of your happy holiday memories. Thank you for being smashing guests and we are glad you enjoyed your stay.
(We will look into upgrading the single mattresses over the next few weeks as a comfortable night’s sleep is essential, especially on holiday!)
Avis vérifié
8/10 Bien
marie b.
28 sept. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Villa Abuelo
Overall very good stay, villa a little tired, found many missing light bulbs making villa very dark. Had small issue with sink and also tissues coming through small pool filter. Sink dealt with promptly by maintenance guy who was excellent. Did feel other guy was slightly rude and stated nothing could be done about small pool, not a big issue. Despite a few niggles I would recommend the villa and the area
marie b.
Séjour de 14 nuits en septembre 2023
Avis vérifié
10/10 Excellent
Katie A.
28 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantastic family villa
This villa is a fantastic find. Great location - short walk to the shops, the beaches, the playground, and the restaurants and bars along the seafront.
My family stayed for a week and the villa was well-equipped for our party of 4 adults and a 2 year old. It's nicely decorated and has all you need for a family holiday. The pool was lovely and the addition of a toddler splash pool was excellent.
The neighbours attached were noisy for 3 nights (banging and music) while we were there, but it was only audible in the master bedroom and stopped around 1am. Given this is out of anyone's control, I'm not noting it to complain, more to signal that if neighbours are there when you stay, earplugs would be handy.
Alexis was easily contactable throughout our stay if we had any queries.
Staying at this villa made our holiday so enjoyable. We will definitely be back!
Katie A.
Séjour de 7 nuits en avril 2024
Réponse de VrboOwner le 13 mai 2024
Thank you so much for your kind review. I am so pleased that you had a wonderful stay and thank you for allowing us to accommodate you and your family on your holiday. We can’t wait to host you again in the future!
Avis vérifié
8/10 Bien
valerie t.
8 juil. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Une maison proche de tout
Nous avons passé un excellent séjour dans cette maison tres accessible pour des personnes âgées, proche des commerces et de la mer. Une belle piscine sécurisée pour les tous petits. Nous avons juste été un peu déçus d'attendre mercredi pour le nettoyage complet de la piscine et aurions aimé le changement des serviettes en milieu de semaine, mais à par cela, tout était parfait !
valerie t.
Séjour de 7 nuits en juin 2024
Réponse de VrboOwner le 1 oct. 2024
Thank you so much for taking the time to review your stay at Casa Abuleo. We clean the pool twice a week and towels are changed weekly on stays of more than 7 nights. We are always happy though to do an extra towel change if you’d like - always just message and ask and we’d be happy to oblige. Thanks for being lovely guests and we are glad you had a lovely stay.
Avis vérifié
10/10 Excellent
Irene W.
18 sept. 2025
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Das Haus war wunderschön, sauber und an einer sehr guten Lage aber im Nachbarshaus wurde renoviert. Es war sehr laut auch über Mittag und am Sonntag. Schade
Irene W.
Séjour de 14 nuits en août 2025
Avis vérifié
8/10 Bien
Susan S.
28 oct. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely stay
Enjoyed our stay. Found the villa Location very good for walking into central Playa Blanca. Villa reasonably well equipped. Pool a little chilly, but good for a swim once in.
Susan S.
Séjour de 7 nuits en octobre 2022
Avis vérifié
8/10 Bien
Deborah S.
29 juil. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely large villa in a very central location with easy access to promenade , sea, restaurants etc
We thoroughly enjoyed our stay . Couple of issues dealt with by management service promptly . Nice large and well equipped kitchen and lovely pool and pool area . Great barbecue too
Deborah S.
Séjour de 11 nuits en juin 2022
Avis vérifié
10/10 Excellent
Voyageur vérifié
28 juil. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Perfect Villa
The Villa was really well located in our preferred area so no car was necessary. The villa is really nice with fantastic outdoor and indoor space the pool was great and the space served both sun lovers and those preferring the shade. We will be back next year.
Voyageur vérifié
Séjour de 7 nuits en juillet 2022
Avis vérifié
4/10 Médiocre
Sue W.
10 janv. 2022
Les points forts : Arrivée
Les points faibles : Propreté, communication, emplacement
My mistake
Not what I expected. I was attracted by the website’s photos and the words luxury & luxurious. Yes it exactly as shown on the photos but once you get past the WOW factor of walking into the villa the situation deteriorates. None of the bathrooms are fitted with toilet roll holders, towel rails, clothes hooks or shelves for toiletries. None of the bedrooms have drawer storage or shelf space other than student style hanging canvas things although there is a lot of hanging space. The showers were awful with little water pressure which surged, gurgled and fluctuated in temperature. there must be an issue to be rectified here as we initially had no hot water for the first three days. Later, during our stay there was water pouring out of the swimming pool & none in the house. This was quickly rectified but I think temporarily as the pool pump was screaming away as we left the villa. The broadband strength was insufficient to operate the Tv on any channel throughout our stay. The owner was made aware of the issues but did not accept any responsibility or offer any recompense nor release us from our third weeks stay when requested.
Sue W.
Séjour de 21 nuits en décembre 2021
Réponse de VrboOwner le 25 janv. 2022
Hi Sue,
Thank you for taking the time to review our property, and I hope you are having a lovely time on the next leg of your winter break.
Sorry to hear that our home didn't meet your expectations. We are very proud of it and always want our guests to be as happy and comfortable there as we are.
Feedback is incredibly helpful as we live at a distance from the property and everyone has different wishes and expectations. Therefore in line with your suggestions I have asked our managers to add toilet roll holders, towel rails and dressing gown hooks to our offering for the comfort of future guests.
With regards the water, as you know we had heating engineers out on several occasions in response to your initial phone call, and on none of their visits could they find an issue, with the water always being hot on their arrival (the pool water is a totally separate system to the house water and the heater on the pool was replaced a few weeks ago). I have spoken to the guests at the villa at present and they haven't had any similar issues, and the engineers have carried out a full service which has found no problems, however I will keep a close eye on it and see if the issues reoccurs.
With regards the wifi issues, whilst our provider assures us this is working, and whilst internet in Lanzarote can be hit and miss at times, this is clearly not acceptable from the point of view of our guests and I have instructed our managers to find an alternative supplier (unfortunately this is not as simple in the Canaries as it is in the UK, but we are working on it).
Once again, many thanks for your review and I wish you a lovely rest of your holiday and a safe journey home.
Alexis
Qui vous reçoit ?
Vous êtes reçu par Alexis Marsh
Having travelled to Lanzarote with our young family countless times over the past 8 years we took the plunge and bought "Casa Abuelo" (named for my late Grandfather) in the summer of 2012.
With two daughters who love to swim the villa's pool complex was built with them in mind. We often holiday with friends and family and having two very separate suites at the villa is perfect for us when travelling to allow independence and privacy when desired.
Pourquoi avoir choisi cet hébergement ?
Having travelled to Lanzarote with our young family numerous times over the past 8 years we purchased our own villa, Casa Abuelo, in 2012.
We have modernised and fully renovated the villa to offer everything that we looked for ourselves in a family holiday - comfortable mattresses, air-conditioning, a fabulous gated pool with separate children's pool, jacuzzi, secluded gardens, highspeed broadband and all just a few minutes walk from the centre of Playa Blanca village.
Playa Blanca itself is host to a large number of shops and restaurants and, with the village centre, beach and bus station just a few minutes walk car hire is not a necessity.
For more info please visit www.casa-abuelo.com
Quels sont les atouts de cet hébergement ?
- two beautiful master bedrooms with en-suite shower rooms - large comfortable mattresses imported from the UK - two additional twin rooms - glass patio doors to all four bedrooms - black-out lined curtains to all bedrooms - air conditioning in all bedrooms - open plan kitchen with beautiful bi-fold glass doors - television with UK channels and Sky - DVD player - CD player - highspeed broadband - private garden with high surrounding walls - large free-form gated private pool - separate jacuzzi and toddler pool. - south-facing private garden to rear of the property - hand carved wooden pergoda to front and rear of property - off-road parking - use of communal tennis courts - just a few minutes walk to Playa Blanca centre
Langues :
Anglais
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