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2/10 Horrible
Steve W.
8 mai 2024
Not what we expected
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have been to the Village by the Beach several times. We always returned, not to this particular unit but to the property. We booked this reservation back in January I believe. Days before our arrival date, we received a notice that the pool area would be closed for resurfacing but we could use the pool in the adjacent property. We were okay with that. Our unit and my son's unit are right by the pool. The noise level was horrible, we could not sit on the porch because of all the dust, and when we walked out of our unit, the sanding equipment would splash gritty junk on us. When we asked why they didn't just give us another unit since they knew beforehand what resurfacing entails, the Property Management replied that we were told ahead of time and it was the fine print in the contract we signed regarding HOA rights when construction is taking place. There were not that many units that were in use during the weekdays we were there. Basically, the property management did not care. As I said, we have been there over the years but we will not be returning and we will not recommend this place. It is sad that they would treat returning customers this way. This complaint has nothing to do with the unit we stayed in but the property management is totally unprofessional and could care less about the clients.
