Grand Appartement Moderne Lumineux (Non Fumeur). 100 Mb wifi (5 couchages max)

Thank you for your review. The road noise is usually less from June till September when the schools have broken up for the holidays.

Many thanks for your review. I’m pleased that you enjoyed your stay.

Many thanks for your review and I’m glad that you enjoyed your stay. Actually there is a much nearer supermarket around the corner in La Florida which is a 5 or so minute walk away (approximately a quarter of a mile/ 400m)

Thank you for your lovely review and im really please you enjoyed your stay. You are more than welcome to re book in the future.

Many thanks for your review and I’m glad that you had a good holiday. Thank you for advising me regarding some issues that I wasn’t aware of. The aircon/ heater unit in the lounge is being replaced as is the missing kitchen items. I will be doing a full inventory and replacing items in June during my stay.

Many thanks for your review, your comments have been noted and our advert updated and made clearer. Our property is available as a base for self catering holidays and as such has no maid service. In line with other similar properties (and owners) we provide the same one set of bed linen per bed along with one hand towel and one bath towel per guest. Beach towels are not provided. We provide a washing machine but our advert does (and did) state that mid stay bedding changes can be provided at extra cost from our key holders (who live on site) should they be required. With regards the cost of the end of stay cleaning / laundry charge I have checked with my key holders and the correct fee was charged. Although the 10 Euro meet and greet fee was not specified in the original advert I do email all my guests a key holder contact information sheet before their holiday which does specify (in red) the cleaning and the 10 Euro meet and greet fee for people who make their own way to the apartment. Finally as you will appreciate on change over days, when one set of guest are leaving and others arriving (on the same day), that there is a limited time (usually only 4 -5 hours) that our key holders have to wash all towels and bedding, re-make all beds with fresh linen and to thoroughly clean the apartment, empty rubbish, clean fridges, microwaves and ovens before the next guests arrive. The note on the wall merely requests guests assistance to ensure that not too many dishes and other items are left for washing, ovens or microwaves are not left too dirty nor lots of rubbish left in the apartment so that the next guests do not have to wait too long for access to their holiday apartment.

Neither the photos or the advert are misleading. There are many photos on the advert but for some reason you decided that the apartment overlooked the pool. None of the photos nor the advert imply that and neither did I. All the photos of the pool area show houses not apartments and the advert states it’s a 1st floor corner apartment so you thinking that the apartment is overlooking the pool makes absolutely no sense. You were a nightmare guest, constantly complaining and from the moment you arrived you made clear that you were very upset that the apartment did not overlook the pool and then made loads of other ridiculous complaints to justify your dissatisfaction & cover for your error. My key holder also reported that on arrival you ran your finger across some wooden furniture to see if it was dusty. It wasn’t as it had just been cleaned prior to your arrival !!!! How unbelievably bad mannered and rude of you !!!! After your stay I flew out to the apartment and there is no dirty bedding rusty cutlery (all replaced less than a year ago) , nor does the apartment need a deep or any other clean (apart from my key holder having had to remove a large amount of rubbish that you yourself left). The showers are clean and work fine although I have re cleaned the showers anyway and done a small amount of maintenance (including replacing a fully functional but slightly leaking shower hose which didn’t meet with your satisfaction. But apart from some guest related scuffs on the walls there are no other issues. I never the less repainted some areas which were scuffed, which literally took me less than an hour for such a large apartment. I have however bought more bedding and towels (like I regularly do) although none really needed replacing. I have replaced a few bulbs even though most were working and also replaced the fan & light in the master bedroom. I have replaced both the bed settee and arm chair which weren’t up to your standards (although this was both planned and ordered before your visit). I would however like to see these imaginary photos you claim to have since you never provided them. It is however a holiday apartment and even when items are replaced (as required) there will always be some wear and tear evident. The fridge , oven , coffee maker , water boiler and all 3 aircon units for example are all 18 months old. The air fryer is new. Plus bedding and towels are replaced every 2 years or sooner if it’s required and repairs and maintenance done at regular intervals (or again when required or as soon as I am made aware of any issues). I have checked the many previous reviews and all seem very happy with the apartment and how clean it was plus I have many returning guests come back year after year (some several times a year). I have never over the last 15 years had such an unpleasant guest like you. I suggest in future you consider a 5 star hotel. In fact after your stay you ignored the key holders request at check out to give her back the keys and left the keys in the apartment. You left without locking the door grill at all and not fully locking the front door. Further more I was advised by my key holder after you left that you had rearranged all MY crockery in the cupboards and rearranged all MY furniture in the apartment. Why would you do that ? They are neither your property nor your apartment !!! My key holder also reported that the whole property smelt strongly of bleach after you left. Finally during my stay at the apartment I only heard the neighbours dog (briefly) once and that was on my last day at the apartment and it was literally when someone knocked on my door and only lasted no more than 20 seconds !!!

Merci beaucoup pour votre aimable commentaire. Malheureusement, je ne savais pas que le climatiseur ne fonctionnait pas dans la deuxième chambre (je ne l'ai découvert qu'après avoir lu l'avis). J'ai pris des dispositions pour qu'il soit réparé. Encore une fois, je n'étais pas non plus au courant de nos voisins bruyants et je les contacterai au sujet de vos commentaires. Merci beaucoup.