When I first booked, Fabiana was prompt in accepting and responding to all messages. She even okayed an early check in since our flight was arriving so early. The check in process was a little crazy and kind of difficult to navigate (the way the building does things), but Claudia was very nice and helpful. First, we had to go to an office and pay for the parking and the fob for the building. You only get one fob and the $30 is non refundable. Once you get that, you are able to park in the lot or in the parking garage. You must have the fob to enter the building, to enter the elevator lobby, and for the pool and beach entry. We got up to the condo and it was very clean and well maintained. It had a lot of amenities that werenât mentioned in the description (beach cart, umbrella, beach toys, beach towels, ice chest, pack n play). The view of the beach and the pool is great and definitely exceeded expectation. The condo has quick access to the pool and the beach and there is also a gym on the lobby level. The trash room/laundry room is conveniently located on the same floor as the room. The condo is conveniently located within walking distance to some great restaurants and the main road. The only issues we ran into was that there werenât enough paper towels/trash bags to use (we brought our three kids so we go through a lot) and you can definitely hear the people above you and in the hallway moving around/conversing. Iâm a very light sleeper and this kept me up and woke the baby a few times. Other than that, everything was great. Would definitely recommend to most people, especially if you arenât traveling with a baby! We loved it and enjoyed the place.